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I just downloaded 12 security updates for Windows 98. When I rebooted the computer, I got the following message:
Runtime Error!
Program: C:PROGRAM FILESCOMMON FILESSYMANTEC SHAREDCCAPP.EXE
R6025
-pure virtual function call
(I have Symantec / Norton Anti-Virus 2003.)
Is this a problem, and what do I need to do?
Thanks, Ken. I’ve bookmarked this post so I can refer to it. I’ve also place the links to Ad-Aware & Spybot where I can find it next time. 
Glad I could help. 
Is the computer actually dialing up a connection or attempting to ??? Or is the internet connection dialog box just coming up and refusing to go away ?? It could be spyware or a Trojan virus or “bot” trying to call it’s “master”. If you have AdAware 6 &/or Spybot S&D, update and run them and let them remove what they find (they actually just “Quarentine” so if something important is removed you can restore it). Next run a virus scan. If all this doesn’t turn up something I’ll be surprised, but not out of possiblities !! 
[indent]
Systray is not needed
[/indent]Hey, I’ll give it a try. I unloaded it (after a little stubborness by systray) & so far nothing bad has happened. Wait!…I burnt the eggs. 
[indent]
Systray is not needed
[/indent]Hey, I’ll give it a try. I unloaded it (after a little stubborness by systray) & so far nothing bad has happened. Wait!…I burnt the eggs.
Hey Joel,
Thought we had your problems solved. I must say, I admire your patience putting up with the problem for this long though. Let’s go at it from the top, one step at a time. Your original post stated……
[indent]
Runtime Error!
Program: C:PROGRAM FILESCOMMON FILESSYMANTEC SHAREDCCAPP.EXE
R6025
-pure virtual function call
[/indent]
ccApp is an important part of the protection that Norton AntiVirus (NAV) or Norton Internet Security (NIS) provides and should not be disabled at startup.
ccApp.exe is the common hosting application that is used by both NAV and NIS. It is responsible for calling the different program features in NAV and NIS. For example, in NAV, if Auto-Protect and Email Scanning are enabled, then ccApp.exe makes sure that those programs are running. If ccApp is disabled, then Auto-Protect and Email Scanning will not run.
First thing to do is try……. Control Panel > Internet Options and if Dial whenever a network connection is not present is selected deselect it
If that doesn’t stop the dial-up connection box or it’s already configured properly, then go here and read the list of comments. One of them may provide a solution. This does sound like a Symantec issue having to do with Norton AV’s update function.
If these suggestions provide no solution, post back and we’ll go at it from the Windows angle. It could have to do with a conflict between the Windows 98 “security updates” (Microsoft and security – an oximoron if there ever was one) and Norton AV.
You asked about a firewall. I’m surprised that you don’t already have one !!! I’d suggest you get one loaded now, but would rather sort out the current issues before adding anything else to the mix. When the time comes, I’d recommend you drop by ZoneLabs site and download the free version of ZoneAlarm. It willnot impact your system performance significantly and will alert you to ALL incoming and outgoing traffic. Nothing gets in or out unless you allow it !!!
The biggest performance hit your system is taking is from all the programs that are loading at startup. You can eliminate most of them from the startup list (after we fix this current problem) and will notice a significant change in your system’s performance. IMHO.
Let us know how you make out with the issue at hand.
Mornin’ Joel,
Excellent news !!!!! 
I do hope that you didn’t pay for that advice though, as it was already there at the bottom of the page I linked to.
Experts Exchange is a GREAT source and has provided me with many solutions in the past. But you don’t have to join to take advantage of their expertise, you just have to search it out. I’m glad you were patient enough to see this through. We’ve been pokin’ at this little issue of yours for over a month now !!! A good outcome is always rewarding.
As to your not so “naive” question…….. I wouldn’t think that it will affect your security. You should still get the certificate window stating that the publisher certifies that their content is safe and asking if you want to continue. As always, the final decision to accept it is yours.
Good to know we were able to get you back on an even keel 
Mornin’ Joel,
Excellent news !!!!! I do hope that you didn’t pay for that advice though, as it was already there at the bottom of the page I linked to.
Experts Exchange is a GREAT source and has provided me with many solutions in the past. But you don’t have to join to take advantage of their expertise, you just have to search it out. I’m glad you were patient enough to see this through. We’ve been pokin’ at this little issue of yours for over a month now !!! A good outcome is always rewarding.
As to your not so “naive” question…….. I wouldn’t think that it will affect your security. You should still get the certificate window stating that the publisher certifies that their content is safe and asking if you want to continue. As always, the final decision to accept it is yours.
Good to know we were able to get you back on an even keel
I stand corrected Stuart. The post on ExpertsExchange said that the advice came from Symantec Tech Support. I simply assumed from that that there was no compromise to one’s security. My error………. again. 
I stand corrected Stuart. The post on ExpertsExchange said that the advice came from Symantec Tech Support. I simply assumed from that that there was no compromise to one’s security. My error………. again.
Hey Joel,
Thought we had your problems solved. I must say, I admire your patience putting up with the problem for this long though. Let’s go at it from the top, one step at a time. Your original post stated……
[indent]
Runtime Error!
Program: C:PROGRAM FILESCOMMON FILESSYMANTEC SHAREDCCAPP.EXE
R6025
-pure virtual function call
[/indent]
ccApp is an important part of the protection that Norton AntiVirus (NAV) or Norton Internet Security (NIS) provides and should not be disabled at startup.
ccApp.exe is the common hosting application that is used by both NAV and NIS. It is responsible for calling the different program features in NAV and NIS. For example, in NAV, if Auto-Protect and Email Scanning are enabled, then ccApp.exe makes sure that those programs are running. If ccApp is disabled, then Auto-Protect and Email Scanning will not run.
First thing to do is try……. Control Panel > Internet Options and if Dial whenever a network connection is not present is selected deselect it
If that doesn’t stop the dial-up connection box or it’s already configured properly, then go here and read the list of comments. One of them may provide a solution. This does sound like a Symantec issue having to do with Norton AV’s update function.
If these suggestions provide no solution, post back and we’ll go at it from the Windows angle. It could have to do with a conflict between the Windows 98 “security updates” (Microsoft and security – an oximoron if there ever was one) and Norton AV.
You asked about a firewall. I’m surprised that you don’t already have one !!! I’d suggest you get one loaded now, but would rather sort out the current issues before adding anything else to the mix. When the time comes, I’d recommend you drop by ZoneLabs site and download the free version of ZoneAlarm. It willnot impact your system performance significantly and will alert you to ALL incoming and outgoing traffic. Nothing gets in or out unless you allow it !!!
The biggest performance hit your system is taking is from all the programs that are loading at startup. You can eliminate most of them from the startup list (after we fix this current problem) and will notice a significant change in your system’s performance. IMHO.
Let us know how you make out with the issue at hand.
Joel,
I did a quick search and found this.
CleanSweep runs certain program items at startup. To prevent these programs from starting with Windows in the future, click Configure CleanSweep on the Options tab in CleanSweep. On the Usage Watch and SmartSweep/Internet Sweep tabs, turn off the Usage Watch and Smart Sweep/Internet Sweep monitors.
You might want to check there first, but if you are no longer using a program it is almost always best to Uninstall It using it’s own uninstall utility or if it doesn’t have one then go into Control Panel and use the Add/Remove Programs utility there. Never just delete what you can see and think the program has been removed. It hasn’t !!!!! First I’d uninstall anything you’re not using any longer and then open each program that is referenced in the list you posted (AOL Instant Messenger, Real Player, QD FastAndSafe whatever that is) and see if there is a setting to run the program at Startup. If you find any set it not to run at Startup. Then reboot and see if that helps. Like R2, that run= (in QBWINDITTO.EXE folder) entry makes me nervous !!! Sounds like it lives in the win.ini folder but I’ll search that out while you do some housekeeping. Keep track of what you uninstalled and what settings you changed and then post back with the results. With a little luck these changes will eliminate the problem. 
Joel,
I did a quick search and found this.
CleanSweep runs certain program items at startup. To prevent these programs from starting with Windows in the future, click Configure CleanSweep on the Options tab in CleanSweep. On the Usage Watch and SmartSweep/Internet Sweep tabs, turn off the Usage Watch and Smart Sweep/Internet Sweep monitors.
You might want to check there first, but if you are no longer using a program it is almost always best to Uninstall It using it’s own uninstall utility or if it doesn’t have one then go into Control Panel and use the Add/Remove Programs utility there. Never just delete what you can see and think the program has been removed. It hasn’t !!!!! First I’d uninstall anything you’re not using any longer and then open each program that is referenced in the list you posted (AOL Instant Messenger, Real Player, QD FastAndSafe whatever that is) and see if there is a setting to run the program at Startup. If you find any set it not to run at Startup. Then reboot and see if that helps. Like R2, that run= (in QBWINDITTO.EXE folder) entry makes me nervous !!! Sounds like it lives in the win.ini folder but I’ll search that out while you do some housekeeping. Keep track of what you uninstalled and what settings you changed and then post back with the results. With a little luck these changes will eliminate the problem.
Glad I could help.
Is the computer actually dialing up a connection or attempting to ??? Or is the internet connection dialog box just coming up and refusing to go away ?? It could be spyware or a Trojan virus or “bot” trying to call it’s “master”. If you have AdAware 6 &/or Spybot S&D, update and run them and let them remove what they find (they actually just “Quarentine” so if something important is removed you can restore it). Next run a virus scan. If all this doesn’t turn up something I’ll be surprised, but not out of possiblities !!
Thanks, Ken. I’ve bookmarked this post so I can refer to it. I’ve also place the links to Ad-Aware & Spybot where I can find it next time.
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