Problem using Dynex esw5 switch

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Hi, I have been using a dynex switch box for 3 computers to access the internet with no problems. A few weeks back verizon (dsl) had me configure a new connection due to a problem. I am running XP prof. 2002 sp3. Since the change we can only connect one computer at a time. Keep getting the limited connectivity box on my taskbar. I know very little regarding the info below but thought it may help. I also have three connections in my network connections folder they are my verizon online connection, local area connection 2, and local area connection (which I think is broadcom netextreme gigabit ethernet). Have been looking around trying to find just what all the TCP? DNS? and other terms and choices are and which ones should be checked but have had little luck. You guys through this and windows secrets has saved me many times. Appreciate any help.
esmd3

.Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsWindows XP>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-6c37980b86
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-18-71-6C-8C-83
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.55.84
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Westell WireSpeed Dual Connect Modem

Physical Address. . . . . . . . . : 00-60-0F-E7-9D-2F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.131.88
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter verizononline:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 108.8.57.68
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 108.8.57.68
DNS Servers . . . . . . . . . . . : 71.242.0.12
68.237.161.12
NetBIOS over Tcpip. . . . . . . . : Disabled

C:Documents and SettingsWindows XP>

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Looks to me like you have a USB modem to connect to your ISP. Is this correct?
Does the Dynex box connect to the modem/router direct?

cheers, Paul

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The Dynex connects to the modem via firewire and the modem connects via USB to the computer. Thanks for the reply.

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The Dynex connects to the modem via firewire and the modem connects via USB to the computer. Thanks for the reply.

I’m sorry if this sounds dumb, but shouldn’t the modem and all the computers connect to the switch through the RJ-45 ports?

Does your modem act as a DHCP Server? If not, who takes that role in your network?

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Ugly! I’m not surprised it’s not working.

The best way to connect to your ISP is to have the phone line / cable connected to your modem / router, then the modem / router connected to a switch / built-in switch. Then all your computers connect to the switch via ethernet.

How do you connect the computers when the internet works?

cheers, Paul

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Sorry, I guess I wasn’t very plain. My modem/router (Westell Wirespeed) has phone line going to the phone wall jack- the USB goes from the modem/router to computer number 1 (mine)-a firewire goes from the modem/router to the switch- the other two computers are connected to the switch via firewire connection. I know there are better ways to do this but it has worked fine in the past and just do not have extra cash to spend at present. The Westell is model # b90-210015-04.
Thanks for the help and Happy New Year.

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Maybe that setup can work, but I don’t really see why you need to treat different computers in a different manner. I would connect all the computers to the switch and the modem too (the connections are Ethernet, not Firewire).

Do you have DHCP enabled on the modem/router?

What changed from your previous setup?

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There are two options for DHCP in my online connection box. DHCP 67 and DHCP 68 and neither are checked. I am not sure what changed after the new connection. As you can probably tell I am not a professional as far as computers go. I had to look up DHCP. I really do not know what most of the settings are when configuring a connection and have to pretty much let auto take over.Should I check one of the choices or both (are those DHCP numbers ports?)? Would be great to be able to print or save the settings when things are working.

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You are talking about the westell wirespeed modem, right? The manuals I found refer just an option to enable DHCP or disable it.

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I think you need to disconnect the USB from your computer and let the Westell do the work.
Before you do that you need to login to the Westell via your browser and check the settings. Let us know if you can login tot he Westell?

cheers, Paul

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I have done away with the usb and now everything goes through the switch. All three computers to the switch via ethernet and switch to westell via ethernet. Works much faster but still only 1 computer can get internet access at a time. Will check the westell later today. Thanks.
es

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How do you make one computer access the internet? Do you change its IP address?

cheers, Paul

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Did the problems start after the Westell Firmware Upgrade offered by Verizon?
Does attached screen look familiar?
Westell WireSpeed 2110 Modem Firmware Upgrade Process

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Hi, Sorry I haven’t gotten back to you all have been out of town. The problem started a few weeks back when I had a connection problem and verizon rep had me create a new connection. Since then only one computer can access internet at at time. Tim I have not seen that screen upgrade before and if it was updated it was done without me seeing it. Both sons are at school so I can’t make any changes until Friday, Jan. 7th, when one of them gets back. Should I update the westell at the site you provided Tim. I have also thought about re-installing the modem software and enabling DHCP if it is disabled. We connect each computer through it’s own dial up icon. Thanks for all the help.
Eddie

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Don’t update the Westell yet, it may just be a configuration issue.
Using a dial up icon seems to indicate the requirement for a user name / password to connect, although if you are using the Westell via ethernet this may not be the case. when you use the dial up icon, do you need to connect the Westell direct to the computer?

cheers, Paul

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I use a dial up icon on my desktop which is a shortcut to my dialup connection in network connections. I also have a local area connection in network connections that starts when I boot the computer. My son bought a new wireless router, Belkin N600dual band, home today and tried it and still had the same problem. I have tried setting up through the XP auto program in network wizzard and still will not work. When I click the repair tab in support in the properties window it tells me it couldn’t renew my IP address. I do not have to connect the Westell directly to the computer. I also reloaded the verizon dsl cd and still had the problem (it loaded so much verizon junk that I ran a system restore to get rid of it). The problem is still that only one computer can get internet access at a time. I was not here when my son tried his new wireless router so I may try to reload it myself (I uninstalled it after it wouldn’t work).

PS-when I ran the network setup wizzard in XP at the end it asked me to copy a disc or get the other computers to run the wizzard from their computer if they have xp. The wizzard instructed me to insert the disc in drive e and my cd/dvd player is drive d. I inserted a thumb drive in the usb and it is g drive. How can I tell where and what is drive e? I may soon have to open a bottle of wine :)!

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…… My son bought a new wireless router, Belkin N600dual band, home today and tried it and still had the same problem. I have tried setting up through the XP auto program in network wizzard and still will not work. When I click the repair tab in support in the properties window it tells me it couldn’t renew my IP address. ….
……..

Was the Belkin setup CD used?

It would seem that time might be better spent setting up the Belkin according to the Belkin Manual. It looks relatively easy for initial setup.

Is this the page for your Belkin N600 features, specs, manual, etc.? …….
Play N600 Wireless Dual-Band N+ Router

EDIT: Check if your Belkin is Part # F7D4302uk

Tim

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Hi,

I like Belkin’s routers. I am on my fourth router now, had two from Linksys and two from Belkin and the Belkin’s have outlasted the linksys by a wide margin. My model is not the same as yours, but I am used to the Belkin routers being very reliable. Also, as the problem persists both with belkin and the dynex, I guess it can safely be assumed that the issue lies with your PC’s configurations.
From your latest description your problem may as well be tied to the fact that you need to start your dial-up connection to get to the internet. If you open Internet Explorer, choose Tools menu, then Internet Options, then click the Connections tab, you will find a bit below the middle of the opened dialog, three options:

[*]Never dial a connection
[*]Dial whenever a network connection is not present
[*]Always dial my default connection

What option is selected on your PCs?

P.S.: The Belkin router won’t really need any installation. If you connect your computer to it through an Ethernet cable, you can configure it through your browser. Your manual should tell you the default IP address, so you can just type it in your browser and configure the router that way.

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Dial whenever a network connection is not present. I have had this set to the other settings also. I am running firefox 3.6.

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If you click the Start button, then choose Connect To, then Show All connections, you will see the different network connections that you have available. Right click your local network connection and choosing Properties, will show you the connection properties window. You can then click Internet Protocol (TCP/IP) and click the properties button. Doing this should get you to a screen similar to this:

Can you provide a similar screen?

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yes. i can get that screen but i do not know how to post it here.

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This lounge post suggests several screen capture apps. Maybe get one and use it to capture the screen.

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I have loaded the program ashampo but haven’t figured it out yet. I have to sign of now, sorry. Thanks for your help.

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The Ashampoo program should work well for making screen shots and then posting the screen shots here in the Lounge.

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A list of your networks is very easy.
1. Start > Run.
2. Type: cmd
3. Enter.
4 Type: ipconfig /all > %temp%IP.txt
5. Type: notepad %temp%IP.txt
6. Copy all the text and post here.

cheers, Paul

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Windows IP Configuration

Host Name . . . . . . . . . . . . : your-6c37980b86

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet

Physical Address. . . . . . . . . : 00-18-71-6C-8C-83

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.55.84

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

PPP adapter verizononline:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 108.22.33.62

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 108.22.33.62

DNS Servers . . . . . . . . . . . : 71.242.0.12

68.237.161.12

NetBIOS over Tcpip. . . . . . . . : Disabled

Am working on trying to copy and paste the window that you showed me last night with ashampoo.

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The modem you have does not provide DHCP or routing, so you need to connect via the dial up. This “turns on” the internet connection.
To allow the other computers access you need to set your PC up as a router – I assume you originally had one PC connect to the modem via USB and then all 3 computers connected to the switch? Please confirm if this assumption is correct before we continue.

cheers, Paul

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The modem you have does not provide DHCP or routing, so you need to connect via the dial up. This “turns on” the internet connection.
To allow the other computers access you need to set your PC up as a router – I assume you originally had one PC connect to the modem via USB and then all 3 computers connected to the switch? Please confirm if this assumption is correct before we continue.

cheers, Paul

The modem, if the one described earlier, does provide DHCP and routing. It may not be properly configured, but the manual does show how to enable DHCP.

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I went to DSLDepot.com and found the installation program. Downloaded it, ran it, restarted and I do not have the yellow warning on my local area connection. So I think this is better than what I had. I can’t try my son’s computer until he get’s up at around 10 PM Eastern US time (he works midnight till eight). Will try when he gets up and let you guys know how it goes. I have never had a CD with the program just for the Westell. My CD is a Verizon CD that you cannot manually load, everything is automatic and you get lots of things you do not want. Thanks for the help. Will post result of re-installation later tonight.
Eddie

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Thought I would run this and see if the latest changed anything. There are some changes from yesterday but I really do not know what they mean. It does interest me very much would one of those dummy books have the information telling what the settings are and should be? Thanks.

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-6c37980b86

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet

Physical Address. . . . . . . . . : 00-18-71-6C-8C-83

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.0.250

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . :

PPP adapter verizononline:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 108.8.49.39

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 108.8.49.39

DNS Servers . . . . . . . . . . . : 71.242.0.12

68.237.161.12

NetBIOS over Tcpip. . . . . . . . : Disabled

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Well now you have the network adapter with a valid IP address too, which didn’t happen before. However it’s a fixed IP address, which not too bad, but it would be better if the IP address was being dynamically assigned through DHCP.

What sofware did you install and I suppose your current configuration still has your pc connected to the modem through USB, right?

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Ethernet Diagnostic Icon Setup Application by Westell. The Dynex is connected to the Westell’s ethernet connection. My computer is connected to the Dynex via my ethernet connection on the back of my computer. Phone line runs from Westell to wall phone jack. Son’s computer connected to Dynex via ethernet. He should be getting up soon and I will give it a try. Thanks.

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Still couldn’t get the other computer on at same time. Have tried to copy dialog boxes and past them here to show but can’t get them to paste here. The Verizon Properties Box (my online dialup connection) clicked to the Advance Tab- should I have all three boxes checked under Internet Connection Sharing? When I check those boxes I get a dialog box that says “When Internet Connection Sharing Is Enabled your Lan Adapter will be set to use IP address 192.168.0.1. Your computer may loose connectivity with other computers on your network. If these other computers have static IP addresses you should set them to obtain their IP addresses automatically. Are you sure you want to enable Internet Connection Sharing”. If I check these boxes how do we make that change- set them to obtain their IP addresses automatically- on their computers? Thanks.

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Using ICS requires a USB connection to the modem because the modem must be isolated from the other computers. Is this how you used to have it setup?

cheers, Paul

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The USB port on the Westell is not being used. The ethernet port is being used and runs from the Westell to the Dynex.

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The Belkin is Model F7D8302 v1

Maybe I will try to re-install the Belkin and see what happens. Thanks.
Eddie

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Tried to re-install the Belkin and the software get to the end of the installation, stops, and tells me to contact Belkin for help.

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Johnny-come-lately here but everything seems to point to the Westel modem. If its like my Westel DSL/Router modem, you’ve got to log into that bad boy and see if its boadcasting DHCP. It had to have been at one point since you only had a switch connected to that and still had all computers connected. Well, it doesn’t look as if its working now. My Westel default is 192.168.1.1. At one point you get a 192.168.0.250 so your’s may be 192.168.0.1. Are you accessing the Westel configuration pages at all? Even if DHCP is active you have to make sure it didn’t get set to a one number range so that only one computer at a time gets a local I.P. address (a usefull tool, but also possibly a nasty trick of the trade). For mine that’s under Configuration/Private LAN.

Don’t need any of the ICS stuff, don’t need any software on any computer at all with a switch (and working DHCP enabled modem/router) or router going into the modem. I have a router going into a router going into my Westell DSL modem/router and two wireless networks…so I essentially have 5 networks (though the modem/router is highly constrained) and not a lick of software or special settings on any computer other than I specify some static local I.P. addresses so I can always find a computer on the local network by its I.P. address.

If you have a configurable Westel modem, the new connection they set you up with seems bogus to me and I’d dig into those settings and see what’s up, especially those concerning the DHCP settings and what those numbers are set to both actually and in what range.

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Byron, the Westell is model # b90-210015-04 and seems to be a modem without router. Is this what you have?

cheers, Paul

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Byron, the Westell is model # b90-210015-04 and seems to be a modem without router. Is this what you have?

cheers, Paul

As I said before, Paul, I think you are wrong about that. The said model has a router:

http://www.dsldepot.com/dslmodem.asp?modem=6

Regards

Rui

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Rui, sorry, missed that post.

esmd3,
From your previous posts it would seem that the modem/router has been set up as a pass through and your dial up networking connection does the required authentication. This will prevent you using more than 1 computer at a time. Ideally you need to connect your browser (Internet Explorer or Firefox) to the modem/router and view the configuration to confirm this.
Try entering http://108.22.33.62 into your browser address bar and see if it gives you the config page?

cheers, Paul

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Yes, it looks very configurable (downloaded the manual) and much like mine so if esmd3 connected an ethernet cable directly to the modem, should be able to get to those settings with the 192.168.1.1 default gateway address, unless it was changed at some point.
I think either some settings from the former USB connection are erroneously in force, the settings per computer are erroneous (don’t need any DSL software on any system messing with things) or the DHCP settings for local LAN are messed up. The fact that Verizon set up a new connection and it hasn’t worked properly since then seems very telling. I think its the kind of thing that someone who knows how the connections should be and what the gateway and local I.P. number should be, could fix in a jiffy…so if you know someone like that who wouldn’t mind taking a look…a small bribe maybe…six pack of diet Mt. Dew would do if for me.

If you have the Verizon connection information handy, you could even do a nice little hard reset of the modem, then go in and enter the connection info again and the default settings should work.

I don’t want to complicate the senario with connection ports and settings data if another router is placed inbetween the modem/router and the computers at this point so I would just use the one computer direct for setup or with just the switch inbetween.

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Yes, it looks very configurable (downloaded the manual) and much like mine so if esmd3 connected an ethernet cable directly to the modem, should be able to get to those settings with the 192.168.1.1 default gateway address, unless it was changed at some point.
I think either some settings from the former USB connection are erroneously in force, the settings per computer are erroneous (don’t need any DSL software on any system messing with things) or the DHCP settings for local LAN are messed up. The fact that Verizon set up a new connection and it hasn’t worked properly since then seems very telling. I think its the kind of thing that someone who knows how the connections should be and what the gateway and local I.P. number should be, could fix in a jiffy…so if you know someone like that who wouldn’t mind taking a look…a small bribe maybe…six pack of diet Mt. Dew would do if for me.

If you have the Verizon connection information handy, you could even do a nice little hard reset of the modem, then go in and enter the connection info again and the default settings should work.

I don’t want to complicate the senario with connection ports and settings data if another router is placed inbetween the modem/router and the computers at this point so I would just use the one computer direct for setup or with just the switch inbetween.

Byron,

I totally agree with you.

Regards

Rui

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Paul, tried going to the link you inserted and could not load the page. By connecting my browser to the modem/router do you mean just logging my computer to the internet and opening firefox? Sorry for the lack of knowledge. I also connected an old computer that I had here with XP that I had used with the Dynex and had worked fine and it also would connect only one computer at a time. The old back yard teenage mechanic in me made me wonder if something is wrong with the modem. I would call Verizon but outside of a connection problem I really do not care to get them involved. If I could figure out how to post the copies of my settings boxes (love the ashampoo program wish I had know about it before, great way to save settings) I would copy them and post for you all to see.

Byron-“I would just use the one computer direct for setup or with just the switch in between”. Do you mean connecting the modem to my computer and from my computer to the switch?

“If you have the Verizon connection information handy, you could even do a nice little hard reset of the modem, then go in and enter the connection info again and the default settings should work”.-By going in- Should the Westell be showing in Control Panel under the phone and modem box? I don’t see it there.

All- Should I have this box checked that comes up in my dial up properties under the advance tab. “ICS-allow other users to connect through this computers internet connection” when I right click to the “what’s this” box I get the message below-
Specifies whether to enable Internet Connection Sharing for this connection. If you enable Internet Connection Sharing, the network adapter connected to the home or small office network is given a new static IP address configuration. Existing TCP/IP connections on the home network or small office network for the Internet Connection Sharing computer are lost and need to be reestablished.

Understand completely if you all tire of this. Maybe I just need to buy a new modem/router and try it next time I get to town. By the way-love the diet dew but with age my stomach will not handle it anymore!!

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……….. If I could figure out how to post the copies of my settings boxes (love the ashampoo program wish I had know about it before, great way to save settings) I would copy them and post for you all to see. ………

Eddie – Make a note of where you save the copies to, then find the pics by using the (1) “Browse” (see below), once the pic is chosen select (2) “Upload file” and then (3) “Add to post”

.

You can add more than one pic if needed. Repeat Steps 1-3. The pics of your screens will be very helpful.

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The westell configuration pages will show up on your web browser if you type it’s ip on the browser URL. The IP is usually 192.168.1.1, but you can try just typing 192.168.0.1 and see if the westell configuration page shows up.

I don’t think you need to buy a new modem or router. The westell and the switch combination seem pretty enough to me. The problem now is that the modem and the computers are not configured to allow simultaneous access to the internet.

I do think, however, that you will need to define a strategy and implement it from beginning to end, as it looks to me that you are at the same exact point you were when this thread started.

P.S.: Edited to add that although ICS could work, it would require that you have the computer that is doing the sharing always on to allow the others internet access. That is a waste of energy, as ICS will be basically put that computer doing something your modem / router could do when configured to do such. With the modem configured to do it, any computer will be able to connect to the internet regardless of whether any other specific computer is on or not.

Regards

Rui

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Don’t use ICS, we should be able to make this work with just the modem and switch.

If you are willing to lose internet connectivity for a while, I suggest resetting the modem via the hard reset button and then attempting to connect to it via this link http://192.168.1.1 or http://192.168.0.1.
This may mean you have to ring Verizon to get it going again if the modem won’t play ball.

cheers, Paul

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Don’t use ICS, we should be able to make this work with just the modem and switch.

If you are willing to lose internet connectivity for a while, I suggest resetting the modem via the hard reset button and then attempting to connect to it via this link http://192.168.1.1 or http://192.168.0.1.
This may mean you have to ring Verizon to get it going again if the modem won’t play ball.

cheers, Paul

Paul,

So farm it seems the computer’s network adapters are not configured to use DHCP, so setting them to get their IPs through DHCP should be done too, otherwise the modem may be unreachable through the local network.

Regards

Rui

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Yes, esmd3, when we talk or write of logging in or getting to the configuration settings of a device, in this case, the Westel modem, its always with a browser where you enter the I.P. number directly into the address bar and instead of going out on the Internet to a page on some computer there, it goes to the Westell modem.

Its a bit of a Catch22 that I haven’t mentioned before but if neither of the two numbers will go to the Westell modem, that probably means that DHCP broadcast has been disabled and if that’s the case, then there is no “address” to log into. It will be like you are knocking at the door but the Westell modem just ignores it. In that case you will have to do a hard reset with the little tiny button on the modem…holding it in for 30 seconds will do (some are only 15 secs but others are 30). If you don’t have your connection information from the last connection you set up with Verizon, you will need to get that so when you go to 192.168.1.1 in your browser again, and get into the Westell modem settings, you can enter your connection info (account ID and account password).

Edit additional; about ICS, yes that is an option but its like 3rd on the list when all else has failed–its the “Oh yeah, think you can keep me from using more than one computer on your connection Verizon…take that!”
Its not that bad, but, Verizon’s obligation ends with ONE successful Internet connection, its up to us to configure the “unauthorized” network.

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Thanks Tim. I will post pictures later this afternoon (getting ready for work). Guys- I typed both addresses in the address bar and neither address would load. By “having my connection information from last set up with Verizon” do you mean my username and password or is there more information I should have? I will check back later and after work will attempt to re-set the modem. Thanks, I really appreciate your help. Am learning! Kinda fun for an older guy (not old, just older).
Eddie

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Eddie – Can we see screen shots (mentioned by Rui in post #19) of your PC?

These are mine ….

Also what do these look like on your PC……

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Here is a photo of Local Area Connection-TCP-IP Advance tab

Will attach another of the verizononline connection in another message.

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Here are my dialup connection properties windows. Hope this helps.

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Some of those seem to be the properties for your verizononline connection. Can you post the same but for your local network connection?

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Hey, are we going to keep yakkin about stuff and looking at screenshots? I thought it was pretty clear by now that the new connection is configured on the computer instead of in the modem/router, where it belongs for a proper network to be set up. Even if it were not the case, its not fuctioning as desired, so where does one start, at the head or at the tail? For me, its the head, especially when the head isn’t responding to the 192.168.1.1 call, and none of the numbers in any of the posts looks right for a properly working network…none.
Resistance is futile at this point.
1. Hard reset the modem…you’ll see the lights all blink off when its been long enough and the modem starts to reset.
2. Log onto the modem with a Internet browser, address 192.168.1.1
3. Enter you account I.D. and password, both ISP provided and establish your Internet connection with your ISP.
4. If a new network dialogue window does not start go to the Network and sharing center and set up a new network.
5. At no time, let any ISP configuration to happen on any computer or take over any of the process…all you want is a local I.P. address to the modem that will be in whatever range is in the default distribution range. It will be somewhere in the 192.168.1.2 to 192.168.1.199 range. If in fact that was the range (I’m sure its smaller than that but you get the idea), then 197 network connections could be made to that one modem/router…that’s how a network works…lets get there.

Edit. I should say 197 network connections could be made automatically…one can make even more by specifying static I.P. addresses out of the auto DHCP TCP/IP range. This is a 5 minute job…not a 60 post job!

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Hey, are we going to keep yakkin about stuff and looking at screenshots? I thought it was pretty clear by now that the new connection is configured on the computer instead of in the modem/router, where it belongs for a proper network to be set up. Even if it were not the case, its not fuctioning as desired, so where does one start, at the head or at the tail? For me, its the head, especially when the head isn’t responding to the 192.168.1.1 call, and none of the numbers in any of the posts looks right for a properly working network…none.
Resistance is futile at this point.
1. Hard reset the modem…you’ll see the lights all blink off when its been long enough and the modem starts to reset.
2. Log onto the modem with a Internet browser, address 192.168.1.1
3. Enter you account I.D. and password, both ISP provided and establish your Internet connection with your ISP.
4. If a new network dialogue window does not start go to the Network and sharing center and set up a new network.
5. At no time, let any ISP configuration to happen on any computer or take over any of the process…all you want is a local I.P. address to the modem that will be in whatever range is in the default distribution range. It will be somewhere in the 192.168.1.2 to 192.168.1.199 range. If in fact that was the range (I’m sure its smaller than that but you get the idea), then 197 network connections could be made to that one modem/router…that’s how a network works…lets get there.

Edit. I should say 197 network connections could be made automatically…one can make even more by specifying static I.P. addresses out of the auto DHCP TCP/IP range. This is a 5 minute job…not a 60 post job!

I agree, but for that to work, his computers should be able to contact the router. As it stands, it seems to me that they have hard wired IPs of the type 192.168.0.x, so they will never be able to access the router on a 192.168.1.x address. The first thing must be configuring the PCs to get their IP through DHCP.

P.S.: There is a portuguese saying that states too many cooks will ruin the cooking. I will thus step aside.

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Tried resetting the modem with the recessed button on the back and it does not seem to be working. Held it in for 30 sec, one minute, clicked it in and out, etc. Then tried powering on and no go. Maybe time to get the hammer out . The modem will not reset.

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1. Hard reset the modem…you’ll see the lights all blink off when its been long enough and the modem starts to reset.

Then tried powering on and no go.

Modem has to be on and operating for hard reset.

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I agree, but for that to work, his computers should be able to contact the router. As it stands, it seems to me that they have hard wired IPs of the type 192.168.0.x, so they will never be able to access the router on a 192.168.1.x address. The first thing must be configuring the PCs to get their IP through DHCP.

That’s true for that connection (the old one) but its been my experiece that when a new connection is sensed by Win 7 it pops up the new network connection dialogue and want to follow through on that one…and leave the old one behind…start a new network/Internet connection dialogue if it doesn’t automatically start, and if all else fails in the beginning. delete that network connection outright and reboot…computer should then seek a new connection…heck, XP was/is so hopped up to help out a new connection that it will sense a stronger wireless connection and hop across to it without even so much as a popup.
So yes, I understand where you’re coming from, but it should not be a problem…as I said, do not let or get the old ISP connection involved…if it goes deeper than that then use a computer that was not configured with the help of the ISP.
You may have to do the 4th item before 2 and 3 to get the browser to locate the modem…depends on how the computer reacts…how locked down it is by the ISP.

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The modem was on. Held the button for 2.5 minutes.

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…..
….. I am running XP prof. 2002 sp3.
…..
Appreciate any help.
……….

It appears that Eddie is running Win XP Pro SP3. Any mention of Win 7 functionality may not be appropriate.

Tim

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Try holding the button in and turning on the modem. Continue to hold for 10 seconds, then release.

cheers, Paul

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If the modem won’t reset no way no how, that pretty severely restricts your options. When you press the reset button with a paperclip end or something equally small and delicate, can you feel the little almost silent “click” as the contact is made? It wouldn’t be disabled becasue that’s one of the tech support methods for getting a connection going again and that’s always going to beat an onsite call, but maybe its just not functioning. Support didn’t have you try anything with the modem before configuring the connection on your computer? If they did, maybe that was their backup plan because they also encountered a problem.
As PT wrote, maybe an alternative method for reset will work

If not and can’t get the modem replaced for some reason…next best thing would be to set up your own router. The router would be configured by the same browser log in method and it needs to have all the connection information entered into it that is currently in the settings for that connection on your computer. Then the router would handle the DHCP requests for all the computers so they can all be connected at the same time

It appears that Eddie is running Win XP Pro SP3. Any mention of Win 7 functionality may not be appropriate

Should be the same, except I don’t think XP starts a new wired network connection dialogue automatically.

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Verizon support did have me re-set the modem. I have tried the 10 second turn on and it did not reset. Makes me think something going on with modem. I will read the Belkin manual and maybe try setting it up. I think you are saying that the router can act as the modem also? If not I will contact Verizon and see if I can get a new modem. Thanks.

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Hello Eddie – I stepped out of the kitchen for a couple of days while the “5 minute job” approach was tried.

One thing to keep in mind is that Westell allowed Verizon and others to customize the modem firmware. The modem can be reset to defaults until the cows come home. It seems obvious that 192.168.1.1 and the others that have been recommended will not work. The question is, has Verizon customized the default IP for your modem access? Every reset of the modem just returns it to Verizon’s custom default setting. The Verizon default IP address for the modem/router is what is needed. I have seen some success with an address of http://192.168.1.254.

It looks like you may have had that modem for a few years. Its time for Verizon to give you a FREE new modem/router/switch.

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Yap, the thing that kept and keeps me from thinking the modem has been “preconfigured” is that it seemed to have worked before a new connection had to be set up…plus as I mentioned, its going to shoot tech support costs significantly higher–but then there is firmware updates that can be pushed out and corporate stupidity.

I think you are saying that the router can act as the modem also?

Something like that, the modem is also a router when it works , so another router that works….works, and, you put the settings for the connection into it as well, so it looks like one computer to the modem, so instead of the connection getting passed thru to your computer, it is intercepted and handled by the router….and then distributed from there through local I.P. addresses to each computer. The router gateway I.P. address will most likely be 192.168.0.1 or 192.168.1.1 or 192.168.2.1. In the case of it being 192.168.1.1, I would ordinarilly say you need to change it but since the Westell router doesn’t seem to be alive, there won’t be a conflict with identical gateway addresses.

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Thanks for all the help. I think it’s getting through my thick skull that the problem is with the ip address. Possibly I have the one address now and that is why only one computer can use it at a time? I will read some today and possibly try to do an overnight restart and see if the modem will re-asighn an address. If not I guess I will bite the bullet and talk to verizon about a new modem. I think I would rather purchase my own and avoid all the junk that gets installed with theirs (maybe that’s what they really want ).I really think that their tech people made some kind of change when they had me reboot the modem before Christmas. Will update this evening. Thanks.

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Hey guys. I did the over 8 hrs. reset twice and still it would not reset. I am going to try to get a new modem from Verizon. If that doesn’t work I may just buy an all in one router/modem. Will have to educate myself before purchasing. I really appreciate all the help. I actually find this very interesting and if I was a younger man, who knows Will keep reading Secrets and Lounge. Thanks.
Eddie

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Contacted verizon support. They say problem is in the dynex not their problem. Told them about the Belkin and then they said still not their problem. Think I will buy a modem and try that and see what happens. Usually have had good support from them, other than the language barrier, not this time around. This started after their re-set. They also told me that this modem doesn’t have a re-set button while I was looking at it. Told me to make sure that new modem, if I purchase one, is Verizon compatable. Maybe I’ll make sure it’s Charter compatable. Thanks.

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You should be able to use the Belkin to do the work for you.
1. Connect the Westell to the WAN port on the Belkin.
2. Connect a computer to the Belkin.
3. Open this link to connect to the router. http://192.168.2.1
4. You should be able to view details of the modem connection.

cheers, Paul

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As I wrote before, the ISP’s obligation stops with one connection to one computer so anything related to a network like a switch or router is not only off limts for them but a convenient excuse for not helping out (cuz they know lots and lots of people actually do set up networks with thier connection).
I would be all over them for reasons that I could no log into or reset the modem properly though. It doesn’t make sense as you’ve proven with more support calls. So I would make them send a replacement, unless they just came right out and said that they’ve configured it this way now on purpose.
Getting your own modem is an option I guess if you find one that’s compatible but I would also just go with the router since I think you said (once upon a time) one was available for such duty.

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Got it!!! Tried Paul’s tip above and got into the Belkin program. Changed a couple of settings and it is working Here’s to you guys !! Thank you all very much.
Eddie

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Well I am glad you finally have everything working ;).

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Hello Eddie – That’s great news that Paul’s tip got you up and running !!!
It must feel terrific to have things working better.

Hat’s off to Paul

Tim

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