Lost Windows Update Icon in System Tray

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I am having a weird problem. I no longer get the Windows Update Icon in the task bar system tray area. I also don’t get the familiar message on boot up that I have updates available. I had a problem a couple of weeks ago with my system hanging during startup, and a Dell Prosupport agent connected to my computer and helped me solve that issue. He basically studied the logs and then edited my start up programs several times until identifying an issue that turned out to be, I think, a Malwarebytes database problem of some sort interacting with Kaspersky Internet Security. I think I lost the Windows Update Icon somewhere near the end of the many reboots we did.

I can still access Windows Update through control panel. In fact, last week I installed a large number of updates based on Susan’s column. I noticed the icon appeared while those updates were being made. However, it disappeared again afterward. When I select to customize, I have an entry for Windows Update. I set it for Show Icon and Notifications, but it does not seem to make a difference. I also tried Only
Show Notifications, but it still did not appear. It used to come up at boot up and then move to the list of icons accessed by the little expansion symbol in the tray.

Is there some setting that might have been modified by accident that I can change? Thanks. This is just annoying as I have to proactively check Windows Updates through Control Panel to try to make sure I don’t miss any important updates.

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In Control PanelWindows Update check the settings under “Change settings” (in the left panel).

You say you installed updates last week, so the icon/message might not show until M$ releases more updates.

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Thanks. The only options I have under Windows Update are when to download and install updates. I have it set to notify me but wait to do anything. In the past I always had the icon with the extra icons accessible from the triangle in the tray. While I did install many updates from last week, there are several that were delayed and still waiting. Also, I never got the notice or icon for the large batch of updates last week. I had to manually check through control panel when I read about them in the newsletter.

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Good day.

Well this seems to be THE forum for this problem, 3 threads about the same thing so far in a few days. I’m lucky Google indexed it quickly. So I have (had) the same issue, the “There are updates” icon in the System Tray was no longer showing but updates WERE available. For me it was caused by this one:

KB3065987 Windows Update Client for Windows July 2015

UnInstall that update, and the icon should come back. It’s possible that the updated client depends on other updates that I have “hidden” and not installed, like the following:

KB3035583 Additional capabilities for Windows Update notifications (Win10 upgrade buttons)
KB3021917 Gather data for upcoming Windows releases
KB2952664 Compatibility update for upgrading Windows 7 (this updates comes in several flavours)
KB2990214 Update that enables you to upgrade from Windows 7 to a later version of Windows

In any case, let us know if this fixes the problem for you.
Best Regards.

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Thanks. The only options I have under Windows Update are when to download and install updates. I have it set to notify me but wait to do anything. In the past I always had the icon with the extra icons accessible from the triangle in the tray. While I did install many updates from last week, there are several that were delayed and still waiting. Also, I never got the notice or icon for the large batch of updates last week. I had to manually check through control panel when I read about them in the newsletter.

Go to notification icons and location in comntrol panel. Scroll down to windows update and check locations selected. Check location to show icon and notification

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So I uninstalled KB3065987 …

My Windows Update Icon is back in the system tray … thank you very much.

But now my Windows Update History is gone. HELP

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Thanks for the suggestion. Unfortunately, when I removed KB3065987, my computer hung up on the reboot. Something was happening as it did not get through the initial program loads in the boot sequence (Action Center Icon never appeared, for example), and I kept getting the busy circle at the cursor when I tried to do anything. i could not even bring up the Task Manager. I ended up booting into safe mode and using system restore from yesterday morning. Now I seem to be back where I was.

I am not sure what happened. I guess I will wait for more suggestions. By the way, I have started having problems with other tray icons, also. This morning when I booted the computer my power icon was missing. Yesterday when I started in the morning, the power icon was there but blank, as if a dead battery, when my battery is fully charged. It showed up OK on reboot. Something is happening with the tray icons and messages.

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Wow, what a bad experience, I’m sorry you had it – For me KB3065987 uninstalled cleanly, no problems whatsoever, rebooted and 2 minutes later my Windows Updates icon was back. I started a thread on the Win7 newsgroup, we’ll see where it leads (interestingly, Winston responded that he saw the thread HERE about this problem, lol, the world is small).

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I am not sure why I had the issue. Must be something in my configuration that was affected. I did not want to spend hours trying to find out. I did notice that a non-security update KB3075851 from last week said it was supposed to fix some issues in KB3065987. I was waiting till the end of the month as with non-security updates, but I decided to try installing that. It installed fine, and I got the message that Windows Update modified by computer. However, the icon went away as soon as the message did.

This time I tried the customize for the tray icons. When I set Windows Update from Only Show Notifications to Show Icon and Notifications, I got a message that the icon was not currently active or something like that, and it would appear the next time it was active. This suggests that my system thinks it should not be showing the WU icon, even though I have some updates waiting, including an IE security update that just appeared yesterday. So something is still off.

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Marklang’s problem sounds very like an aspect of my problems, which I have just posted about in the Win 10 forum: http://windowssecrets.com/forums/showthread//170974-Win-10-upgrade-message-blocking-normal-Win-7-and-Office-2010-monthly-updates. I hope some very smart and experienced person can come up with the answers – I doubt we will get anything useful from Microsoft, they don’t even acknowledge there are any problems with Win 10!

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Yup, I saw KB3075851 and I hid it; not installing it. MS mentions it fixes something, but not the icon disappearing on regular Win7. On the newsgroups I learned that KB3065987 is about making sure the GWx (Get Win 10) icon does not appear on computers joined to a domain – which tells me they played with icon appearance and not surprised it broke the WU icon on my machine. Well, since you applied KB3075851 (the August update), has your icon re-appeared when there are updates waiting? It should be “Active” in the “Customize” options if you have updates pending…

@Tinakarori: Sorry, I dont have a W10 image to play with yet…

Best Regards,

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I am having a weird problem. I no longer get the Windows Update Icon in the task bar system tray area. I also don’t get the familiar message on boot up that I have updates available.

I have had this same behavior for a couple of weeks now (I think). It didn’t start after any issue with installing updates and I haven’t had issues with any other icons in the task bar system tray. I chalked it up to MS futzing around with the Win10 Windows Update process spilling over to Win7.

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I use a Dell laptop with Windows 7 Professional X64 and have been experiencing the same problem as marklang. I got my Windows Update Notifications back by uninstalling the following Windows Updates which had been offered for my system:
KB3065987 (“recommended”) http://support.microsoft.com/en-us/kb/3065987
KB3075851 (“important”) https://support.microsoft.com/en-us/kb/3075851

Uninstalling one or the other did not work. I had to uninstall them both. KB3065987 isn’t being offered to me anymore through Windows Update, now that I’ve uninstalled it. Therefore, I suppose there was no harm in getting rid of it. Both of these were updates to the Windows Update Client itself. Perhaps there’s some kind of error in these Updates that Microsoft hasn’t noticed yet. I phoned Microsoft, but they didn’t know what to do. I’m going to keep KB3075851 uninstalled for a while, in the hope that Microsoft will fix this issue.

Would you let me know if uninstalling these two updates fixes your problem? There was one other update that I uninstalled, but I don’t think it has any bearing on this issue: KB3079904. If necessary, you could try uninstalling that one too.

You will have to wait for there to be an important Windows Update available before you’ll know whether your task bar icon is working again. You can check that through the control panel, as you’ve already done.

I’m fairly sure, marklang, that this issue is not related to the work by the Dell ProSupport agent or any setting that may have been changed.

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Pardon my basic question as I am not very technical …

I am having the same problems and will uninstall the updates.

Should I uninstall them in Safe Mode? Windows 7? or does it matter?

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Hello Steve,
Good job! Safe mode is not necessary. I’ll describe the uninstall procedure for Windows 7 in case other people are wondering how to do it. Click on Start, then on “Control Panel” to open it. (You can also get to the Control Panel in other ways. That’s fine. Just open the Control Panel.) Now click on “Windows Update.” Click on “Installed Updates” in the bottom left of the window. Let this next window load fully. Now scroll down (if necessary) to the section titled “Microsoft Windows.” You can now hunt for the updates you wish to uninstall. Right-click on the update and then click on “Uninstall.” You’ll be asked to restart your computer, afterwards, for the uninstall procedure to take effect.

Missing the Windows Update History shouldn’t be too serious a problem as long as you can see the “Installed Updates.” Can you, Steve? I don’t have personal experience with the Update History becoming blank, but from my reading it sounds like this can happen when using the Windows Update Fix-it, resetting the Windows Update History, using Disk Cleanup, or even doing a restore from backup. All Windows updates installed on the computer can be found in the “Installed Updates.” The Update History will start filling itself up again, although the old entries won’t come back.

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I use a Dell laptop with Windows 7 Professional X64 and had the same problem, beginning in July of 2015. I got my Windows Update Notifications back by uninstalling the following Windows Updates which had been offered for my system:
KB3065987 (“recommended”) http://support.microsoft.com/en-us/kb/3065987
KB3075851 (“important”) https://support.microsoft.com/en-us/kb/3075851

Uninstalling one or the other did not work. I had to uninstall them both. KB3065987 isn’t being offered to me anymore through Windows Update, now that I’ve uninstalled it. Therefore, I suppose there was no harm in getting rid of it. Both of these were updates to the Windows Update Client itself. Perhaps there’s some kind of error in these Updates that Microsoft hasn’t noticed yet. I phoned Microsoft, but they didn’t know what to do. I’m going to keep KB3075851 uninstalled for a while, in the hope that Microsoft will fix this issue.

Would you let me know if uninstalling these two updates fixes your problem? There was one other update that I uninstalled, but I don’t think it has any bearing on this issue: KB3079904. If necessary, you could try uninstalling that one too.

You will have to wait for there to be an important Windows Update available before you’ll know whether your task bar icon is working again. You can check that through the control panel, as you’ve already done.

I’m fairly sure, marklang, that this issue is not related to the work by the Dell ProSupport agent or any setting that may have been changed.

[Edit: Please note that the following is wrong. KB3092627 didn’t help, after all. Rosa]

I was offered optional Windows Update KB3092627 a few days ago. Since installing it, my Windows Update works properly again. I’ve reinstalled 3075851, and everything seems to work fine. According to Microsoft, 3092627 is not needed if you already have 3090303 installed. Please read about KB3092627 before installing it: https://support.microsoft.com/en-us/kb/3092627 If anything changes in regard to my Windows Update, I’ll write again. I hope it’ll continue working now. By the way, there’s a new optional update to the Windows Update Client available today: KB3083324. I’m going to wait a while, rather than rushing to install it. If anybody has experience with 3083324, I’d be interested in hearing from them.

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I was offered optional Windows Update KB3092627 a few days ago. Since installing it, my Windows Update works properly again. I’ve reinstalled 3075851, and everything seems to work fine. According to Microsoft, 3092627 is not needed if you already have 3090303 installed. Please read about KB3092627 before installing it: https://support.microsoft.com/en-us/kb/3092627 If anything changes in regard to my Windows Update, I’ll write again. I hope it’ll continue working now. By the way, there’s a new optional update to the Windows Update Client available today: KB3083324. I’m going to wait a while, rather than rushing to install it. If anybody has experience with 3083324, I’d be interested in hearing from them.

I’m sorry that my comment about Update 3092627 (see quote above) is still here. I deleted it, but it has reappeared. I thought that 3092627 had fixed the issue, but it didn’t. I kept 3092627, since there seemed to be no harm done, but I had to uninstall 3075851 again to get my Windows Update notifications back. I wrote a note to Microsoft on the page where they ask for feedback about KB3075851: https://support.microsoft.com/en-us/kb/3075851 . They’re actually asking for feedback about the article, but I said that there is a problem with the update and described what is happening. Now they’re no longer offering KB3075851 for my Windows 7 computer. I haven’t tried installing the new update, 3083324, so far.

To summarize what I did since this problem began, I uninstalled Windows Updates 3065987 and 3075851. All of my “important” Windows updates are now installed except for 3083324. My Windows Update is definitely working fine, right now.

marklang, I wouldn’t be too concerned about 3092627 unless you want to install it for other reasons. It seemed to have little effect on this issue. Do you have 3075851 installed? Hopefully, Microsoft will give us a new update that automatically fixes the problem, without you having to uninstall anything else. It’s even possible that 3083324 is that “fix.” I’m still going to wait a little longer before installing that one.

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I have posted a reply in the Windows 7 Forum Thread:-
Win Update disappears from Notification Area
with my experience. Hope it helps.

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I have posted a reply in the Windows 7 Forum Thread:-
Win Update disappears from Notification Area
with my experience. Hope it helps.

Thank you, Bobjacq, for pointing out that there’s another discussion on this topic in “Windows Secrets.” Here’s the link to it: http://windowssecrets.com/forums/showthread//171465-Win-Update-disappears-from-Notification-Area Very interesting!

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Rosa,
Thank you. After having the bad experience trying to remove KB3065987, I have just been living with the problem. I am being offered KB3092627. However, on Susan Bradley’s advice, I am saving it with other non-security updates until the end of the month to install. I will see what happens then.

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Just as an added bit to Rosa’s post about searching for an update, enter the update number into the top right search box and when it comes up, you can right click on it there and select Uninstall.

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Thanks for the update, Rosa. I have KB3075851 installed. However, I was having the Windows Update Icon Disappearing before I installed that update, so I don’t expect it will help to uninstall it. I thought it might fix the problem, but it did not. I will try installing KB3092627 and KB3083324 at the end of the month unless other problems are found. As I noted above, several seemed to have success uninstalling KB3065987. However, when I tried that my computer locked up during the bootup sequence and I had to go into safe mode and use System Restore. This is frustrating. Obviously, it is not happening on many computers, so it is some combination of things. But i wish Microsoft would do something.

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Is your computer starting up as it should now, marklang? At what point during boot up did it lock up?

When the “Get Windows 10” icon first appeared on the taskbar of my computer, I found it annoying. I was also afraid of clicking on it by accident and automatically installing Windows 10. (The reality is hopefully not as scary.) To remove the Windows 10 icon, I uninstalled a few Windows Updates that were connected with the appearance of this icon. Shortly after that, my computer wouldn’t turn on properly on two occasions. I couldn’t get into Windows at all, the second time. I reinstalled those updates and my computer has worked perfectly ever since. I’m not sure that there was a connection, but it’s possible. I sometimes wonder whether leaving certain “important” updates uninstalled affects the function of our computers in fairly drastic ways. I’m not an expert, by any means. The Windows 10 icon has returned, but the nice thing is that we can now hide it permanently using the taskbar settings (“Notification Area Icons”).

I don’t know if my experience gives you any clues about what might have happened when you tried to uninstall 3065987. Probably not… I don’t blame you for not wanting to repeat that experience. It will be interesting to hear whether KB3083324 solves your problem with Windows Updates.

I’ve spoken to a person who has Windows 7 Professional, just like me, and is not experiencing this issue. He has Windows Update set to install updates automatically, which is the “recommended” setting. He says that he never gets the notification which we are missing, and therefore he hasn’t noticed a problem.

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Rosa,
What you describe may very well be similar to what I saw. I had been installing the Windows 10 related updates all along. I started this thread when I noticed my Windows Update Icon missing. Shortly after that, someone suggested they had the same problem and fixed it by uninstalling KB3065987. I have not removed updates very often, but many do it with no issues, so I decided to try removing it to see if that would fix the problem for me, also. The removal proceeded fine. However, I had the problem on the reboot for that removal. The bootup to the Windows logon worked fine. After logging in, my desktop appears and Windows proceeds to load any number of startup programs and services. That is where mine got locked up. I usually see various Tray icons appear as those packages get started. However, I never saw more than the basic hardware drivers such as sound and power and maybe Windows 10. The Windows Update message and icon are always one of the last in the startup sequence to load. I generally wait to see them, as I have occasionally had problems if I started to work before that startup sequence was finished. When I noticed that no more icons had appeared in a while, I tried to click on the triangle to see which icons were active, but I got no response. I tried to right click to launch the Task Manager, but I could not even get the menu for that –nothing but the rotating circle showing the system busy. I believe I used a hardware shutdown, and tried again with the same symptoms. I could not do anything, including trying to reinstall the update. At that point, I booted into safe mode. Windows Update is not available in Safe Mode, so I choose system restore using the restore point made just before the update was uninstalled. I don’t like to do that since I think it sometimes leaves things messed up. However, it was either that or restore my last backup. That did seem to get me back to where I was with no new problems that I have noticed.

This may be similar to your experience. In my case, it seemed to happen all the time, and I never got to a point where I could use the computer to reinstall the update or do anything else. Your problem seemed to be intermittent and self repairing after a time. Perhaps if I tried rebooting more times I would have had a similar experience.

Clearly, removing an update should not cause that. Since Safe Mode was fine, the problem had to include some kind of problem with drivers or services loaded after Windows starts. I could have gone in and disabled all the startup programs to see if it would work in that mode; then selectively enable one or a few and try booting again to see if could isolate the program that was causing the hang up. However, I did not want to spend that kind of time, and I am not sure I would know what to do if I found a given program contributing to the problem.

Let’s hope one of the new updates will fix the issue.

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Let’s hope one of the new updates will fix the issue.

If you are not planning to upgrade to Windows 10, you can disable OS Upgrade via policy. This will restore the regular Windows Update notifications. There are 2 ways you can do this.
1. By editing the registry (see Step 2 in the following article: http://www.howtogeek.com/228551/how-to-stop-windows-7-or-8-from-downloading-windows-10-automatically/).
2. Using Group Policy MMC snap-in: run gpedit.msc, expand Computer Configuration -> Administrative Templates -> Windows Components, select Windows Update Center and enable the “Turn off the upgrade to the latest version of Windows through Windows Update” policy.

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Boy, I appreciate this group. I’ve been beating my head against this problem for weeks. Changing the policy fixed it! Thanks!:D

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I’m sorry to hear that KB3083710 still hasn’t fixed this. Unless we change the setting in our Group Policy, my guess is that our Windows Updates may not work properly again until the “free update to Windows 10” period is over. So far, I’m simply not installing the newest updates to the Windows Update Client. Right now, I only have one “important” update not installed, KB3083324, and my Windows Update is working just as it’s supposed to. In the Windows Update settings, I’ve unchecked “Give me recommended updates the same way I receive important updates.” This means that my “recommended” updates are now listed under “Optional” and I can see what’s truly “important,” rather than just recommended.

Another thing I’ve tried is to uninstall the three Windows updates which, according to what I’ve read, are the most critical in preventing Windows 10 material from being added to our computers, 3035583, 2952664 (all versions of it), and 3021917. My “Get Windows 10” icon is gone. It will be interesting to see whether I can now fully update the Windows Update Client and still keep my update notifications coming.

Microsoft gives us the same option as SlimShaggy recommends, although it’s hard to find Microsoft’s article when you don’t know that the Windows 10 upgrade is responsible for Windows Update not working. Here’s the article by Microsoft: https://support.microsoft.com/en-us/kb/3080351 . I haven’t tried this yet because I keep reading that we can make a big mess of our computers by changing the Group Policy. I think I’ll try the other ways first.

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I haven’t tried this yet because I keep reading that we can make a big mess of our computers by changing the Group Policy. I think I’ll try the other ways first.

You can make a mess if you start changing a bunch of Group Policy settings randomly – and even in that case you can always find what’s been changed and change it back to “Not set” state. And it’s totally impossible to mess anything up by changing a single completely documented setting that affects OS Upgrade only. There are much higher chances to mess things up by uninstalling random updates.

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You can make a mess if you start changing a bunch of Group Policy settings randomly – and even in that case you can always find what’s been changed and change it back to “Not set” state. And it’s totally impossible to mess anything up by changing a single completely documented setting that affects OS Upgrade only. There are much higher chances to mess things up by uninstalling random updates.

I thought it might not be as risky as the articles were saying. Thanks. I’m not uninstalling random updates. I uninstalled the same one you did, 3035583. You mention it in Post #38 (2015-10-2). I’ve read that if 3035583 is installed, we can have a massive folder of Windows 10 materials, up to 6 GB in size, placed onto our C drive. This would happen regardless of what the Group Policy is set to, correct? I also uninstalled 2952664 and 3021917 on the recommendation of Martin Brinkmann and other people. I’ve always found Martin’s advice to be excellent. Here’s a link to his article: http://www.ghacks.net/2015/04/17/how-to-remove-windows-10-upgrade-updates-in-windows-7-and-8/ . KB3021917 may not be as important to remove and it took a long time to uninstall. I’d just leave it installed, if I had to do it over again. These three updates were all “recommended,” not “important” ones. All I have waiting for me in Windows Update is 3083324, as I mentioned yesterday. Several updates to the Windows Update Client have been withdrawn by Microsoft and replaced by newer ones, so there’s nothing else missing from my system. The old KB3075851 and KB3065987 will stop Windows Update from showing notifications, but those updates have been withdrawn by Microsoft. They may still be on some people’s systems. It’s very likely that they’re not needed. (I’m talking about Windows 7 Professional.)

Sure, there was a bit of trial and error involved while I was trying to figure out what was happening. Now I have a good understanding of what is happening. That’s partly thanks to you, SlimShaggy. Any uninstalling I do from now on will only be done in a spirit of curiosity and experimentation. I should only have to install and (perhaps) uninstall the latest update to the Windows Update Client one time in order to find the answer to my remaining question, which is “Do things work properly now that the ‘Get Windows 10’ icon is gone?”

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”Do things work properly now that the ‘Get Windows 10’ icon is gone?”

I never installed KB3035583 (so I don’t have the Get Windows 10 app) and I still didn’t have the notifications with 3083324 installed.

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we can have a massive folder of Windows 10 materials, up to 6 GB in size, placed onto our C drive. This would happen regardless of what the Group Policy is set to, correct?

FYI I have 10.3 GB of that stuff! :p

:cheers:

🍻

Just because you don't know where you are going doesn't mean any road will get you there.

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I’ve read that if 3035583 is installed, we can have a massive folder of Windows 10 materials, up to 6 GB in size, placed onto our C drive. This would happen regardless of what the Group Policy is set to, correct?

Enabling the policy should actually prevent the download of Windows 10 to your computer.

I never installed KB3035583 (so I don’t have the Get Windows 10 app) and I still didn’t have the notifications with 3083324 installed.

Same here. I didn’t have notifications even after I had uninstalled KB3035583, unitl I enabled the policy. I installed it again when the new revision came out, so now I have the Windows 10 icon again, but I get the regular Windows Update notifications as well (the policy is still enabled). And I don’t have any folders with Windows 10 components downloaded, that’s why I believe the policy disables the download too.

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Another thing I’ve tried is to uninstall the three Windows updates which, according to what I’ve read, are the most critical in preventing Windows 10 material from being added to our computers, 3035583, 2952664 (all versions of it), and 3021917. My “Get Windows 10” icon is gone. It will be interesting to see whether I can now fully update the Windows Update Client and still keep my update notifications coming.

Oh joy! I just updated my Windows Update Client to the newest version by installing KB3083710 ( https://support.microsoft.com/en-us/kb/3083710 ), and Windows Update is still showing me that I need to install a Definition Update for Windows Defender. That’s exactly what should be happening! So, instead of uninstalling numerous “updates to the Windows Update Client,” it looks like we may only need to uninstall 3035583, 2952664, and (maybe) 3021917. Those were all “recommended” or “optional” Windows updates, not “important” ones, so some people may not have installed them in the first place. I hope things will continue to work this nicely. If not, I’ll let you know.

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Well, this is weird! I restarted my system twice after installing KB3083710, and Windows Update continued to show me that a Windows Defender update was waiting. That’s what I had hoped for. Today, there’s a new Windows Defender update available, and I didn’t get a Windows Update notification! I’ll wait a couple of days to see if the notification shows up. Then I suppose I’ll uninstall 3083710. Can anybody explain why Windows Update seemed to work normally for one day and then stopped again? Is it possible that when I installed 3083710 it didn’t really install until I shut down the system (rather than restarting)? It’s the only explanation I can think of. I wish we weren’t being put through this. It is an interesting learning experience, I’ll admit that.

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You will keep being notified about the updates that were detected when notifications were enabled until the next search for updates is performed. So it’s not the restart or shutdown that made a difference, it’s a search for updates that was probably executed on schedule when you PC was turned on after shutdown.
Anyway, all this installing/uninstalling updates to the Windows Update Client makes no sense and is not at all supported. If you don’t wish to upgrade to Windows 10, what you are expected by Microsoft to do is to tell your Windows about that. You can do that either by applying policy or by using GWX Control Panel (they both make the same change to the registry). After that your Windows Update will work as it should, and you won’t see the “Get Windows 10” icon and its popups anymore.

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If you are not planning to upgrade to Windows 10, you can disable OS Upgrade via policy. This will restore the regular Windows Update notifications. There are 2 ways you can do this.
1. By editing the registry (see Step 2 in the following article: http://www.howtogeek.com/228551/how-to-stop-windows-7-or-8-from-downloading-windows-10-automatically/).
2. Using Group Policy MMC snap-in: run gpedit.msc, expand Computer Configuration -> Administrative Templates -> Windows Components, select Windows Update Center and enable the “Turn off the upgrade to the latest version of Windows through Windows Update” policy.

I’m running Win 7 Home Premium. Apparently it doesn’t come with Group Policy. There is a work around that I found that has some sort of installer but for now I’m going to live with this issue. For now all I did was create a shortcut for Update on my desktop and I check it once a week.

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I would try resetting Windows Update. See https://support.microsoft.com/en-us/kb/971058. I would also try the latest version of GWX Control Panel, now at version 1.5. See http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html.

I’m running Win 7 Home Premium. Apparently it doesn’t come with Group Policy. There is a work around that I found that has some sort of installer but for now I’m going to live with this issue. For now all I did was create a shortcut for Update on my desktop and I check it once a week.

I am using GWX Control Panel and it is working nicely for me.

(I don’t want to update to Win10 because of the automatic updates issue. As we are seeing with today’s Win7 updates, three patches are having issues. I hope Microsoft wises up and changes the Win10 update back to the way it is in Win7 where we users have the choice of whether or not to install updates.)

From Lincoln Spector’s Newsletter column of 11/11/2015:

I have a better solution. Download and run the free GWX Control Panel (webpage). Once it’s up, click the two lower buttons: Disable ‘Get Windows 10’ App (permanently remove icon) and Disable Operating System Upgrades in Windows Update. I discussed this in more detail in a recent PCWorld article.

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Generally speaking, you don’t need any programs under the Startup tab in msconfig.

When you want to use any of them, they will work fine when fired up without running in the background from boot.

The only one I have is for my printer as I’ve found it seems to work better that way on the odd occasion that I use it now, but everything else is unchecked.

However, if I uninstall any of those programs then I have to remember to check their boxes first as otherwise, orphan files would be left behind and that Startup item would remain.

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Thanks, Sudo15. In my case, I have a number of programs in startup that I need: several Intel drivers; antivirus software; password manager and download manager that need to be running; printer support; a screen printing program I want active so I can print screen any time; and probably a few others. Many of the others are just update checkers or other things I could just start when I need them. I try to turn off ones that I don’t think I really need, as you suggest.

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See ifStartUpLite agrees that you need those and I wouldn’t expect Intel drivers to be under the Startup tab.

Your AV program would remain active whether its box was checked or not, but my Norton 360 is listed under the Services tab.

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Your AV program would remain active whether its box was checked or not

Not necessarily true. The Real Time protection of many AVs will be disabled if the associated startup item is disabled. I would not recommend disabling it unless you are testing something.

Jerry

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Not necessarily true. The Real Time protection of many AVs will be disabled if the associated startup item is disabled. I would not recommend disabling it unless you are testing something.

Jerry

It has been my experience that an AV program will reinstate itself when it has been unchecked in msconfig and the same for someone else that I once helped.

I suppose Task Manager could confirm one way or another if it shows as running or not in Processes.

I never advise turning off an AV program but to boot up into Safe Mode with Networking to trouble shoot, as it will be isolated in that mode.

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What AV’s? I haven’t seen that with MSE, AVG, and Avira. Just because the associated service is running doesn’t mean real time protection is active. You have to check state in the app itself.

Jerry

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I’ve just tried this with my Norton 360.

I unchecked its box and as soon as I hit the Apply button, it rechecked its box.

Perhaps freebies work different.

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Sudo some AVs have a selfprotect switch that can be turned off in the AVs settings.

🍻

Just because you don't know where you are going doesn't mean any road will get you there.

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Sudo some AVs have a selfprotect switch that can be turned off in the AVs settings.

Even if Norton had one, it wouldn’t be wise to use.

The only times when I’ve turned Norton off in normal mode was immediately before running an ESET Online Scan – all other times I would boot up into Safe Mode with Networking and while I’ve seen it listed in the drivers as they are loading, it has remained inactive.

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Oh no! After uninstalling KB3065987 and KB3075851, my Windows Update Notifications were working fine, but installing the more recent update KB3083324 ( https://support.microsoft.com/en-us/kb/3083324 ) seems to have brought the problem right back again. I can see from the Control Panel that I have an “important” Windows update waiting for me, but I’ve received no notification of it. The article about 3083324 says that it’s meant to replace 3075851. It’s too bad that the replacement seems to cause the exact same problem as the version before it! I’ll use the Feedback box at the bottom of the page (in the link) to let Microsoft know. If you have the same experience with 3083324, feel free to do likewise. At least we’re aware of the problem and can check for updates in the Control Panel. Many other people may be leaving their computers at risk because they don’t realize that they’re missing all Windows updates.

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Oh no! After uninstalling KB3065987 and KB3075851, my Windows Update Notifications were working fine, but installing the more recent update KB3083324 ( https://support.microsoft.com/en-us/kb/3083324 ) seems to have brought the problem right back again.

Did you try my suggestion from the post above? After applying the group policy I installed all available updates, and my notifications are still working fine, offering me to update Windows Defender definitions every day.

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Did you try my suggestion from the post above? After applying the group policy I installed all available updates, and my notifications are still working fine, offering me to update Windows Defender definitions every day.

I haven’t tried it yet. Does your suggestion mainly keep the Windows 10 installer from downloading? Or is it the Windows 10 components that are causing Windows 7 updates to function incorrectly?

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Does your suggestion mainly keep the Windows 10 installer from downloading?

Yes, it does. However, I used it for the sole purpose of restoring the update notifications, because by that time I had already uninstalled KB3035583, the update responsible for displaying the “Get Windows 10” icon and downloading the upgrade in the background.

Or is it the Windows 10 components that are causing Windows 7 updates to function incorrectly?

Yes, it is, but I believe this behavior is by design. Look into the WindowsUpdate.log file in your Windows directory. It probably contains lines similar to the following:

Code:

2015-09-26	12:15:41:887	1240	4e4	AU	Currently AUX is enabled – so not show any WU Upgrade notifications.
2015-09-26	12:15:41:887	1240	4e4	AU	Evaluate OSUpgrade Notification already. Skip the regular notification

So I think that as long as the upgrade to the next Windows version is allowed, the only notification you receive is to get Windows 10. But after you enable the policy that prohibits the upgrade, you start to receive the usual notifications about the updates to your current version again.

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I think you make a good point, SlimShaggy! I do have the lines about “Currently AUX is enabled,” and so on. I need to think about this a bit more.

I uninstalled KB3083324, and my Windows updates are now working fine again. Why would this be the case? Do you have an idea about what might be happening specifically with the updates to the “Windows Update Client” since July? Uninstalling those updates makes Windows Update work normally again.

I hope that I’ll be able to put all of this information together in my mind. Thank you very much!

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Do you have an idea about what might be happening specifically with the updates to the “Windows Update Client” since July? Uninstalling those updates makes Windows Update work normally again.

I think the version of Windows Update Client that was released in July was the first one to have the new behavior of not displaying the update notifications while upgrade to Windows 10 is available. By uninstalling those updates you revert to an older version of the client and get your notifications back. However, the new versions honor the new group policy that I wrote about, “Turn off the upgrade to the latest version of Windows through Windows Update”. After enabling this policy you can keep your Windows Update Client updated and still have notifications.

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That makes sense! I’ve found the setting in the Group Policy Editor. It seems very easy. Will I be able to change it back if I ever decide to upgrade to Windows 10?

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Yes, you can disable the policy again any time you want.

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I think the version of Windows Update Client that was released in July was the first one to have the new behavior of not displaying the update notifications while upgrade to Windows 10 is available. By uninstalling those updates you revert to an older version of the client and get your notifications back. However, the new versions honor the new group policy that I wrote about, “Turn off the upgrade to the latest version of Windows through Windows Update”. After enabling this policy you can keep your Windows Update Client updated and still have notifications.

Thanks for your reply, SlimShaggy! Do you know whether “turning off the upgrade to the latest version of Windows” in the Group Policy will keep us from being offered Windows updates that deal with “easing the upgrade experience to the latest version of Windows”? I see that there’s a new update out today, KB2952664, which has this purpose. It’s optional, so far, but it seems to me as if many optional updates get reclassified as “important” later on. Now that I think of it, I don’t believe that 2952664 is new at all. This must simply be a new version of it. It would be great if we could avoid receiving those “upgrade” updates entirely.

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… I no longer get the Windows Update Icon in the task bar system tray area. …

That happened to quite a few of my customers as well. Some even lost the shortcut that I had put on their desktop.

If the desktop shortcut was still there I deleted it. Then went into Control Panel (small icons view), right clicked on Windows Update and left clicked on Create Shortcut. No fiddling with any settings.

From that newly created desktop shortcut I started Windows Update and voila, the little WU icon in the tray was back.

Which, by the way, IMHO always showed only when WU actually was working and/or wanted to tell you something, like that the machine needed a reboot.

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Which, by the way, IMHO always showed only when WU actually was working and/or wanted to tell you something, like that the machine needed a reboot.

If Windows update is configured to search for updates but not download them until approved by user, the icon is also shown when new updates are ready for download. It’s this behavior that was lost when the upgrade to Windows 10 became available, and I don’t think creating a desktop shortcut for Windows Update Center is able to solve this problem.

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The policy is just an administrative prohibition to perform the upgrade itself. It does not prevent the installation of updates related to the upgrade, because the computer must be ready for upgrade in case the policy is turned off. However, the installation of those updates shouldn’t affect the user experience in any way until the upgrade is performed.

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I tried your suggestion SlimShaggy and it didn’t work. I enabled the policy, restarted my PC and the notification still doesn’t pop up, and there is one important update waiting.

EDIT: Wait, it does work. I just had to manual search for new updates.

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Here’s my 2 cents. I’m having the same exact problem on my Win 7. It just started one day. I haven’t installed any new programs, no new AV etc. I have to think it’s caused by an Windows update. Hard to believe that no one anywhere nor Microsoft (ain’t they wonderful) has figured out what is causing this. I’ll just keep checking back to see if someone finds a true solution but for now I will just have to live with it.

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Hard to believe that no one anywhere nor Microsoft (ain’t they wonderful) has figured out what is causing this. I’ll just keep checking back to see if someone finds a true solution but for now I will just have to live with it.

I think I’ve found a true solution. I’ve been discussing it starting from page 3 of this topic. Have you read it?

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Btw there was a new optional update KB3083710 that “contains some improvements to Windows Update Client”, that may have a fix for this. I disabled that policy, installed this update and rebooted and after that the icon was still there with one important update waiting. Not sure if it was because of that important update was there before the reboot or not, so I’m gonna have to wait for a new important update to see if this works.

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Not sure if it was because of that important update was there before the reboot or not, so I’m gonna have to wait for a new important update to see if this works.

Try starting a manual search and see if the icon stays after it completes.

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Try starting a manual search and see if the icon stays after it completes.

Too late, I already installed that important update, so I have to wait for a new one.

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Ok, it doesn’t work. KB3083710 didn’t fix it.

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Is it possible that the Policy will prevent the download of Windows 10 while still allowing the download of the installer and all the other preparatory stuff? Windows 10 itself will only install if we say we want it, I believe. The download of the Windows 10 folder and its contents is gradual and ongoing, I hear. I don’t have it yet either, even though I only uninstalled KB3035583 a few days ago and haven’t changed the setting in the Group Policy. I don’t want this much material on my hard drive if I’m not going to use it. I suppose that we’d be backing up that Windows 10 folder too, unless we chose to exclude it. Here’s an interesting article about the Windows 10 folder: http://www.addictivetips.com/windows-tips/what-is-the-windows-bt-folder-on-my-hard-drive/ .

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? Windows 10 itself will only install if we say we want it, I believe. /[/url] .

Many believe otherwise, be warned.

:cheers:

🍻

Just because you don't know where you are going doesn't mean any road will get you there.

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Folks, Just FYI. The Ultimate Outsider has created a fix for these issues in a program called GWX Control Panel. See his site at http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html. If you download and run this program, it finds and sets various registry keys and related items to disable Win 10. As soon as I ran the program and selected to disable OS upgrades in windows updates, my windows update icon came back normally in the tray. I did not remove any of the updates associated with win 10.

I also had more severe problems with being forced to download Win 10 upgrade any time I tried to install any updates from windows update. (separate thread in lounge) The latest version of GWX Control Panel even fixed that. The author thinks it will even stop the situation where win 10 is already downloaded and just waiting for you to install. Check it out. The more robust activity is in the new version 1.4. If that version is not on the site, look in the comments for a link to it in beta.

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+1 for GWX_Control_Panel
IF you read and follow the instructions!

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Guys I may have found the solution…at least it seems to have worked for my two computers.
Like all of you, I too lost the Windows Update Icon in the notification area several months back. After trying all the suggestions above with no luck, I did the following:
I uninstalled KB3065987. Then rebooted.
Next I looked at my Optional downloads in Windows Update and installed KB3080079, then rebooted.
After rebooting, I went back into Windows Update and installed the optional update KB3095649, and then shut the computer down for the night.
This morning when I booted the computer, my Windows Update icon eventually reappeared in the notification tray (it never appeared right away before this issue, so don’t expect it to show up as soon as you reboot).
So I did the same procedure to my second computer and bingo it worked also. I don’t know if shutting down the computer was important, but I did it anyway and all seems to be back. Only time will tell to see if the Windows Update Icon keeps appearing in the future or not.
Good luck!

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Guys I may have found the solution…at least it seems to have worked for my two computers.
Like all of you, I too lost the Windows Update Icon in the notification area several months back. After trying all the suggestions above with no luck, I did the following:
I uninstalled KB3065987. Then rebooted.
Next I looked at my Optional downloads in Windows Update and installed KB3080079, then rebooted.
After rebooting, I went back into Windows Update and installed the optional update KB3095649, and then shut the computer down for the night.
This morning when I booted the computer, my Windows Update icon eventually reappeared in the notification tray (it never appeared right away before this issue, so don’t expect it to show up as soon as you reboot).
So I did the same procedure to my second computer and bingo it worked also. I don’t know if shutting down the computer was important, but I did it anyway and all seems to be back. Only time will tell to see if the Windows Update Icon keeps appearing in the future or not.
Good luck!

I would try the GWX Control Panel first. One simple operation should take care of everything for you. No need to uninstall any updates. Just remember to run it again later if you install any new updates that might change the settings.

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marklang:
I did try the GWX first, but that did not solve the issue for me. The only thing that has worked, so far, is the steps I outlined above.
By the way, this is the 2nd day of booting up and the Windows Update Icon is still showing up in the notification area. Hooray!

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marklang:
I did try the GWX first, but that did not solve the issue for me. The only thing that has worked, so far, is the steps I outlined above.
By the way, this is the 2nd day of booting up and the Windows Update Icon is still showing up in the notification area. Hooray!

Are you on Win 7 or Win8, i’m asking you that because the update KB3095649 is for Win 8 . I did what you suggested without installing KB3095649 because i’m on Win7 and my
Windows update icon is still missing. ( I also tried GWX Control Panel).

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I’m on Win 7 ultimate.
I would suggest that you also do the following…
Type gpedit.msc,
From User Configuration find the Administrative templates.
From there click on Windows Components and
Select Windows Updates.
Find “Turn off the upgrade to the latest version of Windows through Windows Update” and set it to Enable.

Description:
If you enable this setting, Windows Update will not offer you an upgrade to the latest version of Windows.
If you disable or do not configure this setting, Windows Update might offer an upgrade to the latest version of Windows.

If you change your mind and want the be able to update Windows to a newer OS, just set to disable.

I found that this setting also helped to get the Windows Update Icon working again.

(Use the above to stop Windows 10 from forcing an upgrade on your Windows 7 system)

Hope this works for you as it has for my computers.

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I would try resetting Windows Update. See https://support.microsoft.com/en-us/kb/971058. I would also try the latest version of GWX Control Panel, now at version 1.5. See http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html.

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I was just about to say the same thing, SlimShaggy. The following day, when Windows Update searches again, KB3083710 is probably giving Windows Update a message to not produce a notification pop-up.

I’ll have a look at the GWX Control Panel. Thanks, marklang.

I don’t expect it’s too serious to leave one important update uninstalled, is it? That’s all I’ve been doing. Is there a real danger in doing that? Does the Group Policy uninstall the same “pre-Windows 10” updates that I uninstalled manually (3035583, 2952664, and 3021917 on Windows 7)? I still worry slightly that I’ll have that big folder downloaded – although I’ve been reading that it only happens if you have Windows Update set to automatic.

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Does the Group Policy uninstall the same “pre-Windows 10” updates that I uninstalled manually (3035583, 2952664, and 3021917 on Windows 7)? I still worry slightly that I’ll have that big folder downloaded – although I’ve been reading that it only happens if you have Windows Update set to automatic.

Neither Group Policy nor GWX Control Panel uninstall anything. They just set flags in the registry that disable upgrade-related behaviors. No Windows 10 bits will be downloaded when those flags are set.

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Rosa, you certainly don’t need to worry about installing optional updates. Updates that are not marked as security updates can generally be delayed for a while since they affect some functionality you might not be using. Many affect obscure things you will never use. Further, it is fairly common for Windows updates to cause worse problems than they fix, even security updates. That is why many of us follow Susan Bradley’s column on Windows Secrets newsletter. She tests and researches all updates and reports which are OK to install and which should be either omitted (hidden) or just delayed. Yes, we want to keep our computers updated as much as possible, but we don’t want to deal with bad behavior caused by flawed updates that are, unfortunately, fairly common. Susan has reported all of the updates you mention as OK to install. She generally recommends delaying all non-security updates till the end of the respective month to give time for problems to be discovered and fixed. (Microsoft fairly often reissues fixed updates or removes ones that are too problematic.) We generally don’t want to install and uninstall updates except in extreme cases. Susan’s column alone is worth the subscription cost of the newsletter.

GWX Control panel sets different register parameters and related policy instructions within Windows that get rid of the Windows 10 nag icon and messages and prevent Windows from trying to install Windows 10. You could do all this manually if you have the instructions, but it is better to leave it to GWX CP since errors in the registry are easy to make with manual intervention and can cause serious problems. I have installed all the Windows 10 related updates in case of other benefits, but by using GWX CP I disabled the Windows 10 actions. This also returned my Windows Update icon in the system tray. The author of GWX CP has searched deep into the operating system to see how those different updates work and identified how to turn them off. They are still installed, just set to not take any action. GWX CP let’s you turn them back on if you later decide to go ahead with Windows 10 install. For me, GWX CP took care of all the Win 10 issues so I can go ahead and install updates without worrying. I do, however, run it again after I install new updates just in case some update might have changed the values of some parameters previously set. I would give it a try.

If you have other strange issues with Windows Update not giving you expected updates, its internal update tracking information may have been corrupted. The link I provided runs a fixit routine that resets Windows Update and rebuilds all the tracking information so it should work fine after that. I would not run that unless you really are having Windows Update issues, however, since it is kind of an extreme solution.

GWX Control Panel is really pretty remarkable. I think if you run it following all the instructions you will have your Win 10 problems fixed without having to uninstall any updates.

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That’s excellent information, Slim and Mark! Thank you! The issue is becoming clearer to me. It’s too bad that Microsoft didn’t tell us how to solve the missing notification problem – or did I just miss it? Susan’s column sounds very helpful. I’ll avoid installing and uninstalling updates as much as possible, from now on, if that can cause problems. Windows Update seems to work fine for me except that the notifications are missing. I ran the “Fix it” when I first noticed that my notifications had stopped. Microsoft tried the “Fix it” on my computer too. It made no difference to this problem.

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It’s too bad that Microsoft didn’t tell us how to solve the missing notification problem – or did I just miss it?

I’ve never seen any statement by Microsoft on missing notification. I think they decided that showing two update notifications at once (from Windows Update and from Get Windows 10 app) would be confusing to the user, so they are suppressing the WU icon when there is a pending Windows 10 upgrade. But that’s just my guess.

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What is the normal behaviour of the windows update icon ? Does it always show in the task bar or it only show when there are updates ?

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What is the normal behaviour of the windows update icon ? Does it always show in the task bar or it only show when there are updates ?

It shows when there are updates ready to install, while they are installing and if a reboot is required after installation.

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I don’t have the Get Windows 10 icon at all, yet I receive no Windows Update Notifications unless I use one of the methods described in this thread. There are people who have never seen the Get Windows 10 icon because they didn’t download the update that installs it. All they know (unless they’re reading this conversation) is that their Windows Update notifications have stopped. I believe there may be people who haven’t even noticed that their notifications have stopped! I wouldn’t be surprised if there are Windows computers out there that haven’t been updated since July. This is why I keep telling Microsoft that they need to let people know what is happening concerning this issue. I think the Group Policy solution is a good one…but how are people to make the connection between it and missing Windows Update notifications?

Windows Update, when working properly, shows me a notification when there are “important” updates ready to install. I don’t get a pop-up if there are only “optional” updates waiting. There are settings in the task bar for the Windows Update icon. You click on the small arrow in the task bar and then on “Customize…” You can do the same thing through “Control Panel – Notification Area Icons” or, alternatively, “Control Panel – Appearance and Personalization – Taskbar and Start Menu – Customize icons on the taskbar.” For Windows Update, you have a choice between “Only show notifications” (which I have it set to), “Show icon and notifications,” and “Hide icon and notifications.”

I should see what happens if I change the setting to “Show icon and notifications.” When I still had a Get Windows 10 icon, I don’t think that I got a Windows Update icon, even with the setting on “Show icon and notifications.” Perhaps, now that my GWX icon is gone, the Windows Update icon will show up again. Even if it doesn’t show me notifications, it would be good to have the Windows Update icon in the task bar as a reminder to check for updates manually. That’s not hard to do, just hard to remember to do. 🙂

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I don’t have the Get Windows 10 icon at all, yet I receive no Windows Update Notifications unless I use one of the methods described in this thread.

The updated WU client does not seem to check the existence of the GWX app. It only checks the OSUpgrade policy. If OS upgrade is allowed, it suppresses the tray icon and notifications.

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The updated WU client does not seem to check the existence of the GWX app. It only checks the OSUpgrade policy. If OS upgrade is allowed, it suppresses the tray icon and notifications.

SlimShaggy:
I agree…see my post from the 24th of October…

I’m on Win 7 ultimate.
I would suggest that you also do the following…
Type gpedit.msc,
From User Configuration find the Administrative templates.
From there click on Windows Components and
Select Windows Updates.
Find “Turn off the upgrade to the latest version of Windows through Windows Update” and set it to Enable.

Description:
If you enable this setting, Windows Update will not offer you an upgrade to the latest version of Windows.
If you disable or do not configure this setting, Windows Update might offer an upgrade to the latest version of Windows.

If you change your mind and want the be able to update Windows to a newer OS, just set to disable.

I found that this setting also helped to get the Windows Update Icon working again.

(Use the above to stop Windows 10 from forcing an upgrade on your Windows 7 system)

Hope this works for you as it has for my computers.

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I am running Win 7 Pro sp1 x64. I have been careful not to install any of the Win 10 update patches, but still lost my notification icon and associated popup message about “Updates Available” after all the updates to the Windows Update Client over the past 3 months.

I made the change to the Group Policy described earlier in this thread by SlimShaggy & Sag and my notification icon and popup returned (after a reboot & check for updates).

Good information, thank you.

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Have you tried GWX Control Panel?

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I have not tried GWX Control Panel. At this point I don’t see any need for it.

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I misunderstood you. I thought you were writing about the Win10 Update and not the normal update notifications.

An advantage of GWX Control Panel is it makes the changes both ways much more conveniently than having to edit the registry or group policy.

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