IE8/IE9/Firefox/Chrome: all are extremely slow

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Hello folks,
Problem. IE8 was extremely slow (for no apparent reason as it’s been super fast for quite some time) – when you would click “any” link, it would take forever to load / or / would crash.
What I’ve tried:
1. Reset IE8, cleaned temps / cookies / reset / turned off all add-ons, to no avail.
2. Installed IE9, same behavior – did the above reset etc., to no avail.
3. D/L’d Chrome, Installed, Same behavior
4. D/L’d Firefox, same behavior
5. Google searches for problem and found nothing more than what I have done above.

I know it’s not the connection as my other office computer, on same network/isp provider, is superfast, as this pc “was”.
I’ve defragged, restarted, well, everything I know to do.
FWIW, its seems like something has changed in the registry with connections or whatever, as all 4 browsers are demonstrating the same behavior.

I would highly appreciate you expertise in helping me out of this problem.

Thanks so much and have a blessed day.
Tom

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Are the DNS settings for that computer the same as for the other computer?

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ruirib,
I’m on wireless on this pc. Do I find those with dos prompt – ipconfig?
Thanks my friend. Tom

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Almost. You need to type ipconfig /all

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ruirib,
Yes – just checked both and the DNS are identical. Just checked my wireless adapter and the TCP/IPv4 and v6 are checked to “Obtain DNS server address automatically.
Thanks, Tom

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Do you have an Ethernet card on that computer. If so, can you try and connect it?
My reasoning for this is simple – if you had no issues browsing through a wired connection, then the issue is with the wireless card or connection. If you have problems with the wired connection as well, then something else is causing it.

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No, I don’t have an ethernet connection close – reason for wireless – and it would be a nightmare to move this pc to the other office that has the ethernet and cable modem – and I do understad your reasoning. I did go to my ISP and ran there Speed Test and d/l was an average of 12.93 mbps – upload was in the high “3’s” – ping time was 24ms.
Thanks,
Tom

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So, you cannot browse at all from that computer. Do other network based apps work? Email, remote desktop, etc?

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ruirib,
Yes, I can browse. When I start IE9 (default – removed Firefox / Chrome) – it takes about 10 seconds to load my homepage. Favorites I have used for years, I’ll click on one, maybe it will open ok, or just sit there and no open, or crash. So, browsing is an absolute hit/miss. I can access my other networked pc just fine, no lag, E-mail works great.
Because of all the browsers were behaving identically, I just felt (FWIW) that something in the registry must have changed in the way of sockets or whatever.
Thanks for your continued interest and help.
Tom

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Are you using any security apps that may affect browsing?

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Only MS Security Essentials.
Thanks, Tom

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I feel we need to rule out the influence of the wireless network in the current situation. Do you have any other computer you could use to connect through the wireless network? If we don’t limit the possible causes, I feel we are just grasping at straws and my first candidate would be the wireless network.

Is this a recent situation? Have you been able to use the wireless network before, without issues?

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Hi ruirib,
My 2 Ipad2’s are screaming along on the same wireless network. Have used the wireless network “beautifully” for over three years.
This all started earlier this week when IE8 64 would not open – well, it would, but it opened regsvr32 in taskmanager. That problem was never fixed, even w/ the d/l of
IE9, 64 bit. – Again, ‘me thinks” there’s something in the registry that’s not right….again, “me thinks”.
Thanks, Tom

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:o:Was using Firefox and it stopped working, could not connect except to home page on Hughes Net. Switched to IE9, it too stopped working, switched to Chrome, same problem. Am now using Sea Monkey and it works just fine, have no problems except of course the it doesn’t recognize RoboForm, but that is a minor problem at least I can browse the internet with no problem. My Thunderbird also works fine email downloads with no problems either.

Have tried everything I know to do including a deep scan using Advanced System Care 5. Malware scan too, nothing in the way of malware on my system.

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To be honest, I don’t know what to suggest. It’s obvious something is wrong with Windows, since you’re experience with the iPads and previously with the network indicate the network is not the cause.

If that was my computer, I would probably go for a Windows 7 repair install. This is a procedure to set back Windows 7 to a pristine state, while preserving all your programs and data. Even with this, a full system backup would be recommended.

Of course, this requires a Windows 7 DVD (with SP1 if you have it installed) and valid windows key (your current one is fine). An ISO for Windows 7 SP1 is available for download, if needed.

You can wait to see if something else is suggested by other users. The re-install process can be a bit lengthy, but works satisfactorily. I have done one myself on the computer where I am writing this from.

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ruibib,
I’ve done one of these about 4 years ago. At you desktop, put in Win 7 os disk, move on after it loads windows files, and “do a repair install”.
Does a repair install “really” leave your other settings and programs alone? Every Fri evening I do a clone to a second drive for safety. About once a month
I let windows do a “image” to a usb backup drive. Me thinks this weekend, I’ll make sure my clone is identical in real time and I will do the repair install. IF by some stroke
of misfortune it screws with my other programs, I always have the clone to boot from. Thanks so much and I’ll let you know.
Have a blessed one.
Tom

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Repair install leaves your programs and settings alone. As I said, I did it a few months back and I have a huge setup. Cloning before is a good thing. The link I posted has full instructions on how to do a repair install. Please have a look at it.

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ruirib,
THANK you so very very much. As I said, I’ll do this this weekend and report back.
Tom

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Please do, Tom. I’ll be waiting to hear how it goes.

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Exactly the same problems here since a couple of days: FF, IE9 and Chrome don’t open (sometime the Chrome browser window popup for few milliseconds).

The network connection is working fine:
– I can update the system (W7 64bit)
– I can use my email client
– I can browse Internet pages using Eclipse and its embedded browser views (it’s a developer IDE)

In order to verify if my FF, IE9 and Chrome installations are corrupted I have created a new account on my pc and everything is working fine, I mean all browsers opens and I can surf with all of them.

My assumption is that something in the user profile folder is corrupted/damaged/… but I don’t know what and I don’t know what to do.

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ruirib –
I think dgtale is on to something. Maybe a little “rethink” here.
I “enabled” My Guest account and IE64 opened like a dream. I logged off and went back to my regular account and IE64 has opened fine. This is the first time, so I’ll watch and try to log on a lot to see if it’s now working. Go figure.
THANKS dgtale for the tip – Hopefully, yours will straighten up. Geeze, I love my pc.
Guys, have a most blessed day. I’ll report back this evening.
Tom

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SOLVED !!!

I have installed http://www.malwarebytes.org software and this was the result of the scan:

C:ProgramDataWindowsmsseedir.dll (Trojan.FakeMS) -> No action taken.
C:ProgramDataWindowsccdxmmde.dat (Malware.Trace) -> No action taken.
C:ProgramDataWindowsdrss.dat (Malware.Trace) -> No action taken.
C:ProgramDataWindowsxessmsxe.dat (Malware.Trace) -> No action taken.

After the malware removal the system is working fine as before

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Thank you, dgtale, for that insight.
Tom, that seems a thing to try, for sure. I admit that I didn’t think it could be malware, with no other visible signs of infection.

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dgtale – GLAD it’s solved…….amen brother!
ruirib – like stated earlier, I use MS Essentials – I did an all-night deep scan with it and it found 2 “low risk” infections and removed them.
I “also” updated malwarebytes.org (yesterday) and did a deep scan – it found 14 infections, – 2 were hi – rest low risk and removed them.
This am, IE64 would still not open, but would open regsvrg32 instead.
When I opened email with dgtales’ reply on this thread, I logged off and activated “Guest Account” -logged on as “guest” and ie64 opened fine.
And as stated, when I logged back on my regular acct, ie64 is “crossed fingers” working fine at this point. I will continue on and let you know.
I am not going to do a repair install as we talked about…..unless ie64 starts to “not respond” again.
THANKS and I’ll let ya know.
Tom

PS – Me thinks that one has to “REALLY” run the malware programs into DEEP SCAN MODE to be 100% effective.

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I have very strong ideas about malware protection programs. I don’t believe in running just an AV app, as there are types of malware that won’t be detected by AV apps. So I have, for quite a few years, used a HIPS, together with an AV. An HIPS has a good thing – when properly configured, won’t let anything run without your knowledge, whether or not it has a behavior identified as risky. Just adds to the protection of the AV.

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It is a generally good idea to keep a USB Key at hand that is used as an emergency lifesaver to be used in situations like this or worse. After going through
standard litany when encountering a problem such as Check physical connections, Reboot, (possibly Restore), (Possibly run registration software such as
PC Tools, you would then try your USB Lifesaver. Having apps on a USB allows you to use it when you may be having trouble running programs off the hard
drive because of the problem encountered, such as a virus that disables systems programs.
My recommendation is that the USB Key contains: Malwarebytes, rkill, HijackThis, FixNCR, and Bootable Windefender. One or a combination of them can really come in handy in a desperate moment before you try to mess with revamping your system or changing system settings.
The Fixes are all available for free and they cost nothing to try. I do suggest running them in Safe Mode but some of them can get you out of a hole in
Normal Mode and then allow you to go into Safe Mode to clean up and run your regular protection and registration programs.
Perhaps the Moderator can suggest a few more apps to have on a lifesaver key? I wish this was a major tip to people in Windows secrets because it could
save a lot of angst and deal with a lot of issues if just applied as a regular part of problem solving. I suspect it would reduce the problem threads requesting
help a bit too.
( I would also add- Get rid of ALL tool bars except 1. They do not play well together and many of them carry riders. Having more than one increases the
chance your browser will slow or act up. When you download a program read everything and avoid downloading new Tool bars). Good Luck!

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Before you go to all the trouble of the repair reinstall, why don’t you try Window Restore. If it doesn’t show a restore point from before when this problem started, then click on Show More Restore Points and hopefully there will be one in there.

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As you saw in the thread the problem is that there are no Restore points at all even in the Show more. The process I was explaining is for when that issue
occurs as a possible fix. The USB E-Key apps tool is also usable in cases of root virus and takeover viruses. It is not not just a limited tool for Restore issues. Most folks do not use Windows Restore anymore than they have to! It can cause it’s own set of issues. Far better to have and maintain your back ups
although most don’t.

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I would suggest restoring your PC to an earlier time when things worked. Or atleast any recent updates that you got. Or try using a network and process monitor app to see if maybe other apps are ‘stealing’ your network.

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ruirib,
Well, it’s been several days since the “fix” corrected the situation and it’s still working great. So, whether it was malware/trogans /or/ corrupted Users – running a deep scan with Malware Bytes in Safe Mode / along / with logging on as a different user, then moving back to my main account – well, one or both of those actions “fixed” my individual problem.
Good idea to have diagnostic tools on a flash drive. I’m going to do that.
I did try a System Restore, back before the problem arose and it did not fix it.

Thanks to all of you, especially ruirib for helping and staying with me on this issue.
Have a blessed one!
Tom

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I have not read all the messages, but I thought I would add that I had the same slow IE8. It happened after talking to REIMAGE support on their chat line, and after running REIMAGE. I have yet to call them about it. It acts like REIMAGE has put something on my computer, or in IE8. I am not as computer savvy as you folks, so, I will just stop using IE8 rather than try an elaborate fix. Firefox works.That’s good enough for me.
Bandit

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I have not read all the messages, but I thought I would add that I had the same slow IE8. It happened after talking to REIMAGE support on their chat line, and after running REIMAGE. I have yet to call them about it. It acts like REIMAGE has put something on my computer, or in IE8. I am not as computer savvy as you folks, so, I will just stop using IE8 rather than try an elaborate fix. Firefox works.That’s good enough for me.
Bandit

Tech support chat folks often put remote access programs on your computer and do not remove them. I had my Windows XP laptop wrecked by a tech from India working for Microsoft, who installed a server version of NetMeeting on the laptop (which is NOT a server). I eventually ended up reinstalling Windows from the beginning. Windows Networking is very easy to mess up with Remote Assist applications.

One other thing about Reimage — when used the wrong way, it replaces damaged or missing files with generic versions. If you need a manufacturer-specific OEM version of these files, you can end up with a messed up computer. Still, Reimage is a good program when it behaves well. If used properly, this program backs up the files in the versions your computer needs, and makes them available to be restored in the event of a mishap of any kind.

I prefer a System Image program, because you never know which files are damaged or missing, so it usually works better just to roll back to a previously working system configuration. As an example, without Macrium Reflect’s system images, I wouldn’t be messing around with Windows 8 previews at all.

-- rc primak

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ruirib,
Well, it’s been several days since the “fix” corrected the situation and it’s still working great. So, whether it was malware/trogans /or/ corrupted Users – running a deep scan with Malware Bytes in Safe Mode / along / with logging on as a different user, then moving back to my main account – well, one or both of those actions “fixed” my individual problem.
Good idea to have diagnostic tools on a flash drive. I’m going to do that.
I did try a System Restore, back before the problem arose and it did not fix it.

Thanks to all of you, especially ruirib for helping and staying with me on this issue.
Have a blessed one!
Tom

I am glad everything is finally working properly, Tom :).

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Try unplugging the modem, and removing the battery if it has one. Leave it off for a full minute. Replace battery and plug it back in. This saved me a few times.

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