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  • Is Microsoft replacing defective Surface Pro 4 machines with good (but used) ones?

    Posted on December 14, 2018 at 16:27 CST by • Comment in the Forums

    Leonard Klint on German-language site WindowsUnited reports that Microsoft has finally, finally fessed up to screen defects in Surface Pro 4 tablets and (Google auto translate):

    When I bothered the support with my problem, they knew directly. I did not need to refer to any threads, just to mention briefly that the problem was caused by the firmware update in July and the error code. In Device Manager , the following items are displayed with the error code 10 :

    Surface ME (code 10)
    Surface Embedded Controller Firmware (Code 10)
    Surface UEFI (code 10)

    Jez Corden at Windows Central goes on to say:

    If you were impacted by the firmware problem, Microsoft is reportedly allowing users to get a replacement via the Surface Support website by talking to a member of staff and describing the above driver issues, although further details about exactly what caused the error are still elusive.

    Poster ArrunBairu on the original Microsoft Answers forum gripe thread said on Dec. 11:

    I just contacted them via get help app where in you can chat with the support. I gave them the link to this forum and explained the issue. They created a support ticket. After following up on the ticket status again on the same get help app they agreed to send me a replacement.

    If true, this is a major breakthrough in an ongoing problem that’s been stonewalled for years.

    Microsoft News
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