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  • February 2019 Update to Win10 1809 KB 4487044 causes loss of access to One Drive

    Posted on February 21, 2019 at 18:59 CST by • Comment in the Forums

    @F-A-Kramer reports an auto update to Win10 1809 caused loss of access to One Drive.

    MS auto updated my computer (64 bit Win 10 1809) this morning and rebooted my computer. Gone from the system tray is my Office 365 One Drive app. Attempts to connect to One Drive from the Start menu result in nothing happening. The computer can not access my One Drive at all. I even tried using the web (Edge no less) and when I try to enter my email address, half way through, the dialog box blanks out.

    The “Update” is listed as a Feature Update for Win 10 1809 but no KB number given. The build is 17763.316.

    It seems it took some effort to find the answer to the problem. He further relates his experience finding the solution.

    Finally, after several runarounds and attempts find the right place to ask, I was able to connect with a Microsoft One Drive Support person. Said I should download a One Drive installer. Did, and it did not work. Then told to run a reset procedure. Did not work.

    Then the big gun was brought out. I was instructed to edit the registry to change One Drive’s DisableFileSyncNGSC from 1 to 0. This would, and did(!) “enable” One Drive after restarting the computer. All is now as it should be. I have no idea how this bit (Dword actually) got changed. Hit by a cosmic ray is as good an explanation as any.

    Has anyone else experienced a problem connecting to One Drive after installing the February patch?

    Windows Patches/Security , ,
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