Newsletter Archives

• Bowman: Request clarification on the Surface Pro 4 return policy

  Posted on November 20, 2019 at 11:19 CST by woody • Comment in the Forums

  Barb just posted a zinger on the Microsoft Answers forum:

  I would like to ask for official clarification on the exchange policy for SP4. The last response does not seem to mirror the experience of customers.

  She goes on to list replacement policies for flickergate, the battery bulge, and general return/exchange rules.

  If you think that MS should clarify its return and exchange policy, drop by that Answers forum post and tell Microsoft “I have the same question.”

  Surface bulging battery, Flickergate, Surface Pro 4

• Microsoft finally stops screwing Surface Pro 4 flickergate victims

  Posted on May 11, 2018 at 17:25 CDT by woody • Comment in the Forums

  In a well-orchestrated Friday night news dump, Microsoft has announced a reversal in its years-long customer-antagonistic flickergate policy.

  Flickergate, you may recall, is the propensity of some Surface Pro 4 machines to flicker violently. You can see the shake — dating back to March 6, 2016, mind you — in a YouTube video posted by Dmitriy1986.

  https://www.youtube.com/watch?v=pk69BrQXxvg

  Computerworld Woody on Windows.

  P.S. I stand corrected. The press was notified around noon, Nashville time, on Friday. So it’s a Friday afternoon news dump.

  Microsoft News Flickergate, Surface Pro 4

• Is Microsoft hinting that the Surface Pro 4 ‘flickergate’ is a hardware problem?

  Posted on March 21, 2018 at 12:47 CDT by woody • Comment in the Forums

  There’s a little bit of a breakthrough on the Microsoft Answers forum — not really a confession or a solution, but at least it’s a step in the right direction.

  Some hope for a billion-dollar business.

  Computerworld Woody on Windows.

  Other Flickergate, Surface Pro 4

• Even more problems with Surface Pro 4 batteries and Surface TypeCovers

  Posted on February 7, 2018 at 10:26 CST by woody • Comment in the Forums

  I’ve been covering “flickergate” since last April, and there’s still no resolution from Microsoft — in spite of a recent flare-up in tech blog coverage.

  Now, even more complaints are circulating about dead batteries and bricked TypeCovers.

  Computerworld Woody on Windows.

  Uncategorized battery, Flickergate, Surface Pro 4, TypeCover