Newsletter Archives

• Bulging batteries in Surface laptops are a growing issue

  Posted on November 15, 2021 at 02:44 CST by B. Livingston • Comment in the Forums

  PUBLIC DEFENDER

  

  By Brian Livingston

  More and more users of Microsoft Surface 2-in-1 laptop computers are reporting a bent and battered screen that’s been curved by a dangerously bulging battery that protrudes from its frame.

  This was first covered in an AskWoody post on December 5, 2019. At that time, the post linked to 10 forum threads at Microsoft Answers, Reddit, and elsewhere. The forums contained dozens of stories describing similar-sounding problems.

  Read the full story in the AskWoody Plus Newsletter 18.44.0 (2021-11-15).

  AskWoody Plus Newsletter, Public Defender AskWoody Plus Newsletter, Batteries, bulging battery, Microsoft, Public Defender, Surface

• Bowman: Request clarification on the Surface Pro 4 return policy

  Posted on November 20, 2019 at 11:19 CST by woody • Comment in the Forums

  Barb just posted a zinger on the Microsoft Answers forum:

  I would like to ask for official clarification on the exchange policy for SP4. The last response does not seem to mirror the experience of customers.

  She goes on to list replacement policies for flickergate, the battery bulge, and general return/exchange rules.

  If you think that MS should clarify its return and exchange policy, drop by that Answers forum post and tell Microsoft “I have the same question.”

  Surface bulging battery, Flickergate, Surface Pro 4