Newsletter Archives

• More Surface Pro battery blues: Thurrott quoting Barb Bowman

  Posted on August 23, 2019 at 12:09 CDT by woody • Comment in the Forums

  Barb Bowman has pulled together a lot of information about bad batteries in the Surface Pro 5 and 6. Bottom line: Microsoft caused the problem (probably with bad firmware/driver updates), but they aren’t responding to customers who complain.

  Sound familiar?

  In today’s Short Takes, Paul quotes Barb:

  I’ll let Barb Bowman, an outspoken MVP (and friend), handle this discussion. “It took [Microsoft] 9+ months to acknowledge battery issues with [Surface Pro 2] and the fixes didn’t solve everything,” she noted in a community support post. “This issue is just starting to trend. I keep emailing an internal contact on it but no replies.” Honestly, this is the problem with Surface: It’s a small business that moves slowly, especially when it comes to responding to issues. It tarnishes the whole brand.

  Hardware, Windows News Batterygate, Surface Pro 6

• Remember Batterygate? It’s back, bigger than ever, with a fratricidal twist

  Posted on September 20, 2016 at 08:02 CDT by woody • Comment in the Forums

  Did the patch that saved Simplo batteries on the Surface Pro 3 screw up the more common LGC batteries?

  InfoWorld Woody on Windows

  Windows Patches/Security Batterygate, LGC, Simplo, Surface Pro 3