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This tech gets all sorts of thoughts and ideas. Thank you for yours.

Just for the hell of it, I reinstalled the current version, 12.4.3.1. It still hangs when I log in with my own account. But on the same PC, with a different user account, it works. Obviously a profile issue.

So I can delete (brute force) my profile on the PC, then log in again and Itunes should work on my login. Before I do that, I will try a cache emptying first from IE. Granted, this is ITunes, not IE, but you never know 🙂

How does that sound?

Try re-installing just the Apple Application Support (which is responsible for installing Coremedia.dll).

[*]Use Disk Cleanup (cleanmgr.exe) to clean up temporary files.
[*]Re-boot.
[*]Turn off any AV protection temporarily.
[*]Unpack the iTunesSetup.exe installer. (I used 7-Zip tp unpack the installer into a folder.)
[*]Use the AppleApplicationSupport.msi to re-install just the Apple Application Support.

45454-itunes-fix
Click to enlarge
[*]Re-boot.

Hope this helps…

Option 1 does not work, I am trying to upgrade a Dell 5610 from 7 to 10, not clean up a screwy 10 install. Since I cannot get anywhere upgrading in place with Win 7 despite multiple efforts, I am ready to do a clean install, then reinstall Norton, Acronis and Office 2010.

My Microsoft account, which shows two of my win10 pcs, does not show this win7 PC. I know the upgrade option will pick up the product key. Will the clean install option also pick up the product key or will I need to have that on-hand?

Latest updates. Ran the set command for device manager. No alerts, no bad hardware. I did see an Acronis Disk Mounter which I disabled.

Unfortunately, I get the same error message and same result.

I have product keys for my apps on the machine, Norton, Office 2010 and Acronis. It looks like I have no choice but to have Win10 do a clean install on the PC. Can someone point me the right way to do it? I also have a UEFI Boot up. I made a DVD for install, is it bootable? Or do I run it through Win7?

OK, as someone who wrote autoexec.bat, win.ini and config.sys files in a different century, I know how easy it is to make typos, lol!!!!!!!

But as noted, Win10 compatibility says that I am “good to go”. I will try this. Could something in Norton and/or Acronis also be causing the problem?

I don’t want to, but if a clean install will make this work, that becomes an option.

Thank you!!!

I appreciate the help but is that exactly correct? I am a tech myself and the CMD screen did not like set_devmgr_show_nonpresent_devices=1

Thank you.

See bottom of thread.

The ISO for W10 Pro uses 2.83Gb, so plenty of space on a DVD.
MS says “The error message “0x80073B92 20009″ means that there are some driver or software updates that needs to be installed.” The first thing you should do therefore is to run the W10 Update Advisor. This is built into KB3035583 which puts a “get windows 10” icon in the system tray, you can check compatibility using that. It will run a readiness report and flag anything that has issues with W10.

No issues over there from what I see. I right-click the Get Windows Icon in my tray, I look at report which says that I am good to go.

I did get a DVD burned. The Dell Precision T5610 running Win Pro 7 has no data on it, just Office 2010 Norton/Symantec and Acronis 2015. I can reinstall Office, but am unsure on how to reinstall Acronis or Norton, I need to dig for the license #s on those two.

Thank you!!!!!

I tried it via download, as if I would be making a DVD/USB copy but saying I want to upgrade this PC, not make a DVD/USB.

When I tried to burn a DVD from Microsoft, it told me the ISO image would be too big for a DVD. I was not expecting that.

I also have a PC with UEFI and GPT drives, how i with someone could teach me about the ins and outs of how to work in it.

Still stuck. My last effort went nowhere.

I just cleaned the spare drive. Disk Management says I have 746.52 GB unallocated. How do I create and format partitions to get a bootable hard drive.

Does TBI make my old hard drive bootable? If not, does the Windows Home Premium DVD I created from step 28 (You can download an official 64-bit ISO from http://msft.digitalrivercontent.net/win/X17-58997.iso) have what I need to get my old drive bootable?

If not, how do I make my old hard drive bootable?

Thank you. Just very frustrated.

OK, I am still having problems getting the original hard drive bootable. I believe I have followed the steps to a tee.

I booted up on an old computer using a standard hard drive that boots up on the CPU.

Disk Management shows Disk 0 with System Partition at 499 MB NTFS, saying System, Active and Primary Partition. Then there is OS Disk C at 232.4 GB NTFS, saying Boot, Page File, Crash Dump, Primary.

I followed the instructions on the spare (3TB) drive. I went into Disk Manager, selected it, cleaned it, converted it to MBR. I restored image and the 3 TB drive is still unbootable.

Maybe I am doing something wrong (HA!!!) when I try to restore the image via TBI. I select Restore (Automatic). I choose the folder on the hard drive where I keep the image. Then I am asked to choose the partition to restore.

What do I choose? I can choose the whole drive, I can select either the MSR partition, the OS partition or both. Which do I choose?

I tried various options and all I got was a drive that could be seen in the BIOS but could not boot. The BIOS saw the drive but I would get a black screen, no boot device.

I burned a DVD with Windows Home Premium on it.

OK, that explains it. Thank you again. Let me pack my bag for Monday.

Will do. Let’s see what happens on Monday. Sure hope I don’t have much “work” work to do :). Actually, I have another hurdle. Presuming I can get the old PC booting on my old hard drive, it will not have internet. I have a workaround, which will be a pain, but will give me access.

Re: Post #65

Coochin, BBearren:

My wife has an old laptop that had Vista installed on it. She works for a large University (not QIT or LaTrobe, Coochin) and they offered to upgrade it for her to WIN 7. She did that six months ago. But she keeps getting told it is not activated. I agree, booting and being activated are not the same.

But when I was running the old hard drive on the OptiPlex, I was not getting those messages. So to me, it appears as if the old hard drive Home Premium is activated.

Thank you!!!

Licensing issues: The Windows 7 Home Premium installation with all the programs and apps that you want to keep is not where the license resides. The license that you own for Windows 7 Home Premium is permanently attached to the machine with the dead motherboard. Your Windows 7 Home Premium installation can be moved to any machine that you own that is also permanently attached to a Windows 7 Home Premium license, so long as you remove that machines existing installation of Windows 7 Home Premium.

It is the software that Microsoft is licensing to you, but the OEM license is permanently attached to the OEM machine, not to any particular copy of that same version/issue of software. Many people get rid of OEM crapware by doing a clean install of the Windows version/issue that came installed on the machine, installing all the pertinent drivers for the hardware and giving them a fresh, clean start.

1. Create a drive image of your existing Windows 7 Home Premium installation. This is for archival purposes. If you have a spare hard drive (as indicated in post #48), put the spare hard drive in the “spare” PC that you’ve been using and restore that drive image to the spare hard drive. (This preserves the hard drive from your old PC)

WEXMARY: My spare PC in my Office is an OptiPlex 990 from 2011. It runs Win Professional via a house image we install. Yet when I originally plugged my old Home Premium hard drive into it, it did boot up.

1. Are these steps from my previous post correct for Step 1? Right now my spare hard drive is GPT. I need to clean it, create a system partition. Does cleaning it convert it back to MBR, or do I have to convert it manually. Then do I have to format that new Windows partition? I use Disk Management to mark the system partition active. Can I now restore the 60GB backup to the spare hard drive? And will that now boot on my spare old PC?

2. Boot the spare drive (with your existing Windows 7 Home Premium restored), and go through the activation process found on the System Properties page. This may require a call to the automated Microsoft support number. Once Windows is activated, initiate Windows Anytime Upgrade. Open Windows Update from the Control Panel (or Start Menu, if it is also there), and the Windows Anytime Upgrade option is on the bottom left of that Windows Update screen. Click on that and the wizard should open. Click Next/OK to get to the screen that offers the options of going online for a Product Key, or entering a Product Key you already own, but you’ll have to have a Product Key to complete this screen. Click through Next/OK until this process is complete. Then open System > Properties to verify that you have upgraded to Windows 7 Professional.

WEXMARY: When I tried Windows Anytime, I was told there were no upgrades available. As others have said, it changes day to day. Should I find that Anytime does not have upgrades, do I buy a retail version via Amazon or other vendors? I see versions for new OEM and for refurbished. What is my choice? And if I have to buy the DVD, I presume I boot up from it and follow the prompts

Again, a zillion thank yous for your massive amounts of patience. I am your ticket from purgatory and I appreciate all your help. There will be more 🙂

Cool. Thank you. I see what you are teaching me, but as you can see, I get lost on the details. Each of the steps you list consists of many steps and I miss the details.

1. Right now, I have a 60GB TBI image of my original hard drive. I have to restore it to an MBR disk.

Right now my spare hard drive is GPT. I need to clean it, create a system partition. Does cleaning it convert it back to MBR, or do I have to convert it manually. Then do I have to format that new Windows partition? I use Disk Management to mark the system partition active. Can I now restore the 60GB backup to the spare hard drive? And will that now boot on my spare old PC?

2. Must I upgrade to Win Professional or can I keep my existing and licensed Win Home Premium?. Windows Anytime does not find me anything. Will my new box with UEFI run Win Home Premium? I am looking for my Home Premium DVD. If I do not find it, and have to buy a retail Windows Professional Version, I will. I presume I just boot from the DVD and follow the prompts if I do.

I am out of time for now, but again, I thank you profusely. I will review the rest of it later with more questions. As you said, do not skip a step. But these steps consist of multiple parts.

Question, I made a valid TBI image of the hard drive. It mounts OK and I can see it and access it. But following #56, it does not boot on the 5610. I did NOT get a Win7 Professional license for it. I did all the other steps. But hard drive does not boot.

Do I need my original system repair DVD or upgrade disk to Professional in order to make the drive bootable?

I am sure I could (via a lot of searching at home) find my original Dell Repair/System disk. If I cannot, I will get a win7 professional Upgrade DVD or a Home Premium DVD. Is the DVD a must-have in order to rebuild the boot sector, which I presume, is messed up or non-existent. If that is the case, I get a DVD. Once I do, what next?

Do I boot from the DVD and follow the bouncing ball? I have a “How To Restore the Win7 MBR” document that says boot off the DVD, get to a command line and type from boot “bootsect /nt60 SYS /mbr”. Does that make the drive bootable now?

Sorry to be such a nag, as a tech, I would call this a ticket from hell. My deepest gratitude to those who have shown such patience with me.