Replies

Thanks for the prompt response Chas … yes, I am having problems with the date in AutoComplete. I expected that Word (97 SR-2) would use the Short Date format in Windows (98 SE), but it doesn’t.

Short Date set to dd/mm/yyyy
Language English (Australian) everywhere

I even set the Insert/Date format in Word to what I would like (dd MMM yyyy) … but the AutoComplete date format remains unchanged: dd mm. yy

It would appear that this is “hard coded” in Word and you can’t change it.

Thanks again.

Thanks Mary

It is plain text emails I am referring to (HTML is fine) and it only just started happening since I upgraded to 5.5 and it only happens with some emails.

The email text in the messages that do not indent with > appears as Arial 12 point and I have “Reply using the same format” ticked.

Can I assume from your reply that there is no fix for this that you are aware of?

Mary you are wonderful!

I am very grateful for your prompt response, which of course fixed my problem.

This sounds very promising …

1. I assume you mean that you found another copy of outlook.pst?

2. If so, where was this extra file?

3. Do you have to delete this file each time, or having deleted it once, was this enough to have backup or Windows Explorer work each time thereafter?

Thank you in anticipation.

Thanks for all your help – I’ll give it a shot.

Using Internet Mail mode only.

Your batch file suggestion would be great, except, as I mentioned earlier, trying to copy the pst file with Windows Explorer results in the same “file is locked” error as using the Backup add-in.

BTW all this is occuring when no other program is running, so something must be running in the background and locking the Outlook file. Looking at the task list however, reveals nothing obvious … hence the frustration.

Any other ideas would be gratefully received. Thanks again!

Please excuse my sloppy language

WinFax, Palm Sync and Exchange are *not installed* (hence not running).

Thanks again for your prompt response!

Thanks for the prompt response!

The backup add-in starts automatically, immediately after Outlook 2000 is closed and the error occurs at that point.

WinFax and Palm Sync are not running, nor is Exchange.

Clearly some program has locked the Personal Folder, because an attempt to copy the pst file using Windows Explorer also results in the same error.

I was hoping to be able to somehow track down which program has locked it and then work out how to fix it.

Thank you again.