Replies

Well, here’s what I think is a copy of one of the error checks, from the local disk. Maybe you can make sense of it.

Log Name: Application
Source: Chkdsk
Date: 3/6/2015 4:59:32 AM
Event ID: 26214
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Bertha-PC
Description:
Chkdsk was executed in read/write mode.

Checking file system on D:
Volume label is FACTORY_IMAGE.

CHKDSK is verifying files (stage 1 of 5)…
6912 file records processed.

File verification completed.
0 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)…
7924 index entries processed.

Index verification completed.

CHKDSK is verifying security descriptors (stage 3 of 5)…
6912 file SDs/SIDs processed.

Security descriptor verification completed.
507 data files processed.

CHKDSK is verifying Usn Journal…
1228112 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)…
6896 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)…
384372 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

10191871 KB total disk space.
8590496 KB in 6137 files.
1960 KB in 508 indexes.
61927 KB in use by the system.
53008 KB occupied by the log file.
1537488 KB available on disk.

4096 bytes in each allocation unit.
2547967 total allocation units on disk.
384372 allocation units available on disk.

Event Xml:

26214
4
0
0x80000000000000

61772
Application
Bertha-PC

Checking file system on D:
Volume label is FACTORY_IMAGE.

CHKDSK is verifying files (stage 1 of 5)…
6912 file records processed.

File verification completed.
0 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)…
7924 index entries processed.

Index verification completed.

CHKDSK is verifying security descriptors (stage 3 of 5)…
6912 file SDs/SIDs processed.

Security descriptor verification completed.
507 data files processed.

CHKDSK is verifying Usn Journal…
1228112 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)…
6896 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)…
384372 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

10191871 KB total disk space.
8590496 KB in 6137 files.
1960 KB in 508 indexes.
61927 KB in use by the system.
53008 KB occupied by the log file.
1537488 KB available on disk.

4096 bytes in each allocation unit.
2547967 total allocation units on disk.
384372 allocation units available on disk.

001B0000011A00001F2400000000000001000000000000000000000000000000

This article may help with resetting permissions to default if it recognizes the subinaci command. http://www.bleepingcomputer.com/forums/t/509474/reset-all-user-permissions-to-default/

Some have had problems with these steps in Win 7 but some of these posters comments may help as workarounds. http://answers.microsoft.com/en-us/windows/forum/windows_7-security/how-to-reset-all-user-permissions-to-default/9da312d2-c99b-4283-a275-e74d93dcc366

To view the chkdsk report go Start – type eventvwr and press enter.

When it has read the logs expand Windows Logs – click on Applications – Action – Find – type either chkdsk or wininit into the Find box and press enter or click OK.

Close the Find box and then read its report.

To post its report click on Copy/Copy details as text in the lower right pane – right click in the Reply box and select Paste.

Safe Mode with Networking isolates 3rd party programs as well as your AV program which can cause connectivity issues and is a common elimination step.

Tried it your way. Ran into some trouble. When I hit enter after typing chkdsk c: /f, I was denied access. There was another notice from Windows that I had not so exactly ignored as put off. When I finally read it, it said it detected a problem in my hard drive. A solution it recommended was a hard disk error-checking tool, I guess the same thing as your suggestion, so I ran that. Then I found an interesting about my PC: I have two hard disk drives. One is a COMPAQ, the name of my computer, the other is listed as a local disk titled FACTORY IMAGE. The COMPAQ disk has 413GB free of 455GB, the local disk has 1.46GB free of 9.71GB. I decided to run them both. The COMPAQ disk error check went okay; according to the check Window replaced some bad programs or bytes, I can’t quite remember, and I can’t figure how to get a summary of the error check. The local disk error check went okay, I guess. It went somewhat differently than the COMPAQ one, but apparently found nothing wrong with the files. I also tried a disc cleanup and defrag with the local disk. At first I ran into similar problems as chkdsk (access denied). Then I clicked ignore all and something happened, but I don’t know exactly. I hope I haven’t screwed up my PC or files. Meanwhile, I’ll see if this has cleared up my current problem.

The symptoms are varied enough

– “unresponsive script”
– “browser add ons”
– “Belkin: Your internet connection has failed”
– “old modem had issues as well”

that I don’t suspect the internet connections.

Because it has nothing to do with your internet connection problems – directly – this one interests me more:
“High disc usage” from Norton.

You know it is not true but Norton doesn’t?

That’s a flag.

In order for Windows to function properly, it must know how much free space is available and where it is. Not having that information accurately can cause it to lose track of knowing where every file is located on the disk. You will have problems of all sorts, usually giving no clear clue what’s wrong. It’s a big deal.

You are lucky because
1) Norton gave you a clear clue that the free space is not being reported correctly.

2) It’s a very easy and fast fix.

The chkdsk.exe command (check disk) fixes incorrect free space reporting, and other errors in the file structure.

Here’s what to do in Win7
– Shut down all running programs
– Start
– in the Search field type cmd (you may need to run it as an administrator)
– A command line (DOS) window opens up
– Type the following exactly – including spaces chkdsk c: /f
– Hit Enter
– You will be asked if you want to run checkdisk at the next reboot – type y enter
– Type “exit” and hit “enter” to close the command window
– reboot

Windows will reboot and run chkdsk. When it is finished, you can log in and hope I was right. Even if it doesn’t fix your connectivity, it will fix what Norton saw, and perhaps, other things.

If that doesn’t fix it, the only thing connection related thing you didn’t mention is the network card, which may or may not be built into your mother board.

By the way, I don’t think that “Safe Mode” will do much good. It just boots the PC with a very limited number of device drivers installed – video, sound, etc. So, “Safe Mode” allows a bit of device trouble shooting.

You’re welcome. :))

Good luck.

PS
In WinXP you do the same thing except begin thusly:
– Start
– Run
– type chkdsk c: /f
follow above instructions

Also, my PC is second hand from my mother; just in case that fact needs to be taken into account.

Here’s what I found. See if you can make sense of it.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:UsersTony>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Bertha-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-1A-EF-0C-CF-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Ralink RT61 Turbo Wireless LAN Card
Physical Address. . . . . . . . . : 00-1A-EF-0C-CF-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : E0-CB-4E-31-C9-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:8:b200:758:2cfa:1f14:7d50:9428(Prefe
rred)
Temporary IPv6 Address. . . . . . : 2601:8:b200:758:95c9:ffb6:c3ff:c2d4(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::2cfa:1f14:7d50:9428%10(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, March 03, 2015 9:17:20 PM
Lease Expires . . . . . . . . . . : Thursday, March 12, 2015 3:26:50 PM
Default Gateway . . . . . . . . . : fe80::92c7:92ff:fe31:1d61%10
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 182504270
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-C6-84-C5-E0-CB-4E-31-C9-DB

DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F9604C51-4480-4DEB-93DC-E7FCF12C8571}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:cea:6ce:f5ff:fffd(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::cea:6ce:f5ff:fffd%17(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.hsd1.wa.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:UsersTony>

While you may be wired up to the router, the router will still be broadcasting the SSID.

Unless you’ve disconnected the SSID connection which will still connect on reboot or disabled the Wireless adapter in Device Manager/Network adapters, it will still have been assigned a DHCP IP address and the router will be bouncing between Ethernet and Wireless by acknowledging each unless your router is designed to disable Wireless when wired up, as Win 7 doesn’t do this auto as Win 8/8.1 does.

To check if your Wifi is active, do you have the Wifi icon in the Taskbar showing any bars ?

Can you also open a command prompt and enter ipconfig /all

Right click in the text area and click on Select all – press enter then paste into your reply.

I’ve already posted how you can boot up into Safe Mode with Networking.

Which safe mode are you talking about? Firefox or Windows?

It is probably not a configuration issue.
Please test Internet Explorer to see if that is OK. If so, then the issue is Firefox.
You also need to test connectivity in safe mode.
Until you have done these two things we can’t help further.

cheers, Paul

My wireless is plugged into the computer with an ethernet cable. If the problem has to do with the configuration, something I don’t remember seeing in the manual or it needs a reset do you know if there’s a button or program to do it?

I would try to eliminate as many layers from your situation as possible, in hopes of finding the error by the process of elimination.

Try the following:
* If you are using wireless, I would instead plug the computer into the modem with an ethernet cable.
* If you are using a separate router, I would eliminate the router and plug the computer directly into the modem.

I’m guessing that Comcast gave you a router/modem combo unit. That seems to be the way they are going these days. If your old modem was just a modem, try using it with an ethernet cable, not wireless.

For either the old or new modem, it might help to do a reset on it and then reconfigure it. Comcast should be able to help you with reconfiguring it, but call them first to make sure, before you do the reset.

I’ve used Firefox for several years. The last time I used IE was with the old PC. I could look into that, though.

As you are not using wireless you can ignore that bit.

Have you tried Internet Explorer? Does it have the same issue?

cheers, Paul

My modem, while wireless, is actually connected to the PC by ethernet cable. There’s no place in my studio apartment where I could put it to broadcast (too many places for interference) and I’ve never used wireless in broadcast format before, even though my PC is equipped for it. The connectivity issue came from the possibility that I connected the cable wrong. As it stands, besides frozen screens, unresponsive plug-ins and scripts, Firefox keeps crashing so it has to be restarted. That’s why I’m considering the Windows 7 angle. Considering how my modem is connected, when you say change the Channel Width do you mean broadcast only or does this also refer to the cable connection? If so, how? There’s nothing in the instruction manual that referred to this.

I wouldn’t have thought so and setting up the router to broadcast on a specific channel is common place and sometimes a necessity because of interference from other users.

While you are in there, you could also see if changing the Channel Width from 20/40MHz to just 20MHz has any effect but try it set to a specific channel first to see what effect that has.

A couple of years ago there was a compatibility issue between Belkin routers and TP-Link Wireless adapter which they may have resolved by now.

I was at the bookstore today and I met a friend and co-worker who was interested when I told her about my PC problems. She had this interesting theory; I’d like to see what you think. She suggested that my problems stem from Microsoft themselves. Apparently Microsoft may be attempting to make Windows 7, (my OS) incompatible with new modems or other programs to force the user to switch to Windows 8 or 9. It seems like a conspiracy theory but . . . Comcast says my modem’s okay. There doesn’t seem to be anything wrong with my PC beyond the screen freezes and script and plug-in issues. I’m still hesitant to try Sudo’s solution before exploring simpler options. The Microsoft angle seems interesting. What do you folks think?

There are some issues with logging into the router. While the Comcast site offers some info, it doesn’t seem to offer a way to figure out the channel setting on my router. It doesn’t seem to have a place to input the username and password for the router. As for downloading the program you recommended, I hesitate to download something I don’t know about before exploring other options that may be more simple and obvious. Whenever I’ve had a problem and tackled it on this site, advisers sometimes led me down strange roads regarding programs and equipment before a solution was found that was fairly simple. I just want to make sure it isn’t a simple matter of me overlooking something. Since I’ve started typing this I’ve had multiple screen freezes and pop-ups regarding unresponsive scripts and plug-ins. It’s the worst so far.

While your symptoms don’t quite tally with what I would expect from this unless your router is working overtime, log into the router and check to see if the channel setting is set to Auto.

If it’s constantly switching it could disrupt your browsing and video streaming and I don’t think I’ve come across anyone who has had a good word to say about Belkin routers.

Download inSSIDer3 and check which could be the best channel for you with the lowest RSSI value together with the best Link Score.

The Link Score will be affected by the number of other users on the same or adjacent channels, so choose one that is least populated and if it has to be overlapped, choose any with the users who have the highest RSSI values as these will be the weaker signals and least likely to cause you any problems.

The highest values to look for will be in the 70s or greater.

According to Firefox, I do not have very many add ons and what I do have look to be necessary, except maybe Silverlight. I don’t know much about it. Apparently it needs to be updated. Could this be the source of the problem? Hmmm.

Have you tried running it with the add ons turned off yet?

I called Comcast and according to them there is no problem with the new modem, so it could be the PC. They mentioned it could be an issue with Windows 7. They mentioned something about a voucher update. I don’t know; I could barely understand what the lady was saying at the other end (heavy accent), but since the connection is apparently okay, it could be an issue with Windows or Firefox. I’d hate to think there’s something wrong with the hard drive.

A pop-up appeared that warned “This may void your warranty” so my overly cautious nature kicked in. Now I’m hesitant. I don’t want to screw up my computer with a fix that goes wrong.

If your Wireless Gateway is the same as in the following article and applicable model, you can download the Quick Start Guide which should get you up and running. http://customer.comcast.com/help-and-support/internet/wireless-gateway-1

Hope this helps.

Well, I haven’t booted it up in Safe Mode yet. With this new PC (or at least newer than what I had) I have to figure it out. I could try it soon. I’ll read the link, thanks.

Does it connect and stay connected okay when you boot up into Safe Mode with Networking ?

Have a read through the manual steps for resolving this in the main browsers – leave the download fixit button alone and don’t go looking for any registry cleaners. http://allaboutregistry.blogspot.co.uk/2012/03/how-to-fix-unresponsive-script-error-in.html

Yeah it’s the same thing. Comcast sent the model with the start guide and other instructions which I followed, or so I thought, but I may have missed something. I’m still having issues.

If your Wireless Gateway is the same as in the following article and applicable model, you can download the Quick Start Guide which should get you up and running. http://customer.comcast.com/help-and-support/internet/wireless-gateway-1

Hope this helps.