Replies

The salesman at Office Depot suggested either dust or a bad fan. I hope I won’t have to buy a new fan.

Also, your disk temperature is too high:
Temperature : 43 C (109 F)

Bought a new HDD. 2TB; the old one had 500GB. Its label is simple, Desktop, WD. Its minimum requirements are a SATA host adapter card or SATA interface connector in motherboard. You think my PC already has that? I hope I don’t have to buy a new one on top of this. Also, a SATA cable (sold separately). Maybe my PC has that too? If so would it work with the new drive? Or do I have to buy a new one also?

Health Status : Caution means your disk is not happy.
000000001F3B Read Error Rate: should be zero so you have lots of read errors.
00000000014E Current Pending Sector Count is sectors listed as bad by the disk drive but not yet fixed. Should be zero.

Your disk needs replacing now.
You need to make sure your backup is up to date, including a full image and recovery CD so you can restore to the new disk.

cheers, Paul

Yeah, it looked too high. That was worrying. Is it related to the disk itself or the PC in general?

Also, your disk temperature is too high:
Temperature : 43 C (109 F)

I have two image and recovery CDs so I’m okay with that. All I need is to find a store that sells HDDs.

Health Status : Caution means your disk is not happy.
000000001F3B Read Error Rate: should be zero so you have lots of read errors.
00000000014E Current Pending Sector Count is sectors listed as bad by the disk drive but not yet fixed. Should be zero.

Your disk needs replacing now.
You need to make sure your backup is up to date, including a full image and recovery CD so you can restore to the new disk.

cheers, Paul

Nah, I”ll pass on this one. Crystal Disk Info might work better if I can make sense of the numbers. I tend to stay away from trial versions of anything.

HDSentinel is a much easier program to understand – it tells you if any action is required in the Overview. http://www.hdsentinel.com/download.php

It’s a paid for program normally but they have trial versions which you can download and open the same way as HDDScan 3.3 but hope you have better luck in running this one.

Download the first of the Limited Trial / Free Versions.

When you have the info you require, uninstall it and then if you want to use it again, just open the Application again in your Downloads folder.

Downloaded the Standard Edition. This is what I got:

—————————————————————————-
CrystalDiskInfo 6.3.0 (C) 2008-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
—————————————————————————-

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
Date : 2015/03/12 1:26:02

— Controller Map ———————————————————-
+ NVIDIA nForce Serial ATA Controller [ATA]
– WDC WD50 00AAKS-65V0A SCSI Disk Device
– hp DVD A DH16AAL SCSI CdRom Device
– NVIDIA nForce Serial ATA Controller [ATA]

— Disk List —————————————————————
(1) WDC WD5000AAKS-65V0A0 : 500.1 GB [0/0/0, sm] – wd

—————————————————————————-
(1) WDC WD5000AAKS-65V0A0
—————————————————————————-
Model : WDC WD5000AAKS-65V0A0
Firmware : 05.01D05
Serial Number : WD-WCAWF0287382
Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : Unknown
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : —-
Transfer Mode : —- | SATA/300
Power On Hours : 9000 hours
Power On Count : 2624 count
Temperature : 43 C (109 F)
Health Status : Caution
Features : S.M.A.R.T., AAM, 48bit LBA, NCQ
APM Level : —-
AAM Level : 8080h [ON]

— S.M.A.R.T. ————————————————————–
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000001F3B Read Error Rate
03 141 139 _21 000000000F55 Spin-Up Time
04 _98 _98 __0 000000000A47 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _88 _88 __0 000000002328 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _98 _98 __0 000000000A40 Power Cycle Count
C0 200 200 __0 000000000058 Power-off Retract Count
C1 200 200 __0 0000000009EE Load/Unload Cycle Count
C2 100 _87 __0 00000000002B Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 196 196 __0 00000000014E Current Pending Sector Count
C6 200 200 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate

— IDENTIFY_DEVICE ———————————————————
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4157 4630 3238 3733 3832
020: 0000 8000 0032 3035 2E30 3144 3035 5744 4320 5744
030: 3530 3030 4141 4B53 2D36 3556 3041 3020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1506 0000 004C 0040
080: 01FE 0000 7069 7E61 4123 7069 BE41 4123 407F 0000
090: 0000 0000 0000 0000 8080 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 0000 0000 5001 4EE1
110: 579B 7D54 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0000 0000
130: 0000 0000 0000 16EC 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 303F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 101E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 E2A5

— SMART_READ_DATA ———————————————————
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 3B 1F 00 00 00 00 00 03 27
010: 00 8D 8B 55 0F 00 00 00 00 00 04 32 00 62 62 47
020: 0A 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 58 58 28 23 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 62 62 40 0A 00 00 00 00 00 C0 32
070: 00 C8 C8 58 00 00 00 00 00 00 C1 32 00 C8 C8 EE
080: 09 00 00 00 00 00 C2 22 00 64 57 2B 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C4 C4 4E 01 00 00 00 00 00 C6 30 00 C8 C8 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 78 1E 01 7B
170: 03 00 01 00 02 5D 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 EB

— SMART_READ_THRESHOLD —————————————————-
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D

Maybe you can make sense of it.

I use the Standard Edition zip, 2.7MB.

cheers, Paul

Well, I clicked on the buttons. I got nothing but a bunch of files and this:

HDDScan SCSI Log Pages Report
Model: ATA WDC WD5000AAKS-6
Firmware: 1D05
Serial:
LBA: 976773168

Report By: HDDScan for Windows version 3.3
Report Date: 3/12/2015 12:59:03 AM

Page Num Param Num Description Value

Don’t really know what it means but it doesn’t look like much, and it looks like that’s all there is.

When you click on the .zip where it was downloaded to, click on Open in the top menu bar – click on the next one then on Extract all files – Extract – click on the next one then on Open then click on the one that is listed as Application.

It will auto recognise your HDD, so just click on the S.M.A.R.T. button.

When you want to use it again, just click on the one in Downloads listed as File folder then on Open.

I don’t know exactly how to use this. It opens into some sort of zip file. How do you get it to work?

I wasn’t sure which version would be downloaded after hitting the Download link either.

I have HDDScan 3.3 installed but only use the S.M.A.R.T. bit – haven’t a clue about the Test Selection, but it should give all green lights. http://hddscan.com/

You can right click in its window – click on Select all – right click and select Copy then paste its output into the reply box for the hardware gurus to analyse for you.

I downloaded the HP diagnostics program. I might try it out tonight.

Can you run the HP diagnostics on your hard disk?
http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

cheers, Paul

Also, the Crystal Disk Info looks promising but I don’t know exactly which version to download.

While a chkdsk /r can move data and rope off the bad sectors you would still need something to check the S.M.A.R.T. status of the disk http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/ but it wouldn’t be the first time that an electronic item has been goosed out of the box – I think you still need to eliminate the modem as a cause.

According to the status displayed in the command prompt, the PC is OK.

While a chkdsk /r can move data and rope off the bad sectors you would still need something to check the S.M.A.R.T. status of the disk http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/ but it wouldn’t be the first time that an electronic item has been goosed out of the box – I think you still need to eliminate the modem as a cause.

I couldn’t say about the type of chkdsk; it was a Windows program I ran. Maybe the answer’s up there in those hieroglyphics I posted. I only just got this modem about two weeks ago, I’m reluctant to ask for another. I’m thinking the problem is the hard drive at the moment. Oh, and all the lights are blue.

The main lights are usually on the front of a modem/router and when Ethernet connected you would have 5 but if the Ethernet one is on the back of yours then you would have just the 4 – not necessarily in this order –

Power, Wireless, DSL and Internet.

I should think your Online light equates to Internet, so was it the Online light that was orange ?

Was it a chkdsk /f or /r you ran ?

While data can be lost when Windows moves data to good sectors of the disk, if any related to your Network adapters/services you would have a permanent connectivity problem and not just intermittent and I think I would still ask Comcast for a replacement modem.

I use an ISP supplied modem/router which has just given up the ghost and I’ve that less than a year which they are replacing – fortunately I have my own which I’m using until I get the replacement.

My ISP once it has taken you through its troubleshooting steps will send you out another router for test purposes because electronics can go at any time.

I’m not about to ask Comcast to send me a new modem just yet. If the problem is the HDD then that’s where I’ll concentrate. The AV program is Norton and I just renewed it in January. Which lights are you talking about? The ones in front or the ones in back. The back ones surrounding the ethernet plug are all on. The front ones, the power, US/DS, online, and WiFi are on, but Tel 1 and 2 (telephones?) are not. Does anyone know if Target or Office Depot sell HDD’s?

Paul T was correct, it was the bad sectors on your HDD that was causing some problems but as it has reported 1044KB in bad sectors it’s time you were looking for a new HDD.

As for the modem, I think it’s time you asked your ISP to send you out a new one if just for testing purposes.

Generally when a wired connection fails it’s usually because of a ropey broadband connection coming down the line because of errors/voltage on the line, the modem or your AV program.

There’s an outside chance it could be the Nvidia Ethernet driver so updating/reinstalling that will be something else to eliminate.

Booting up into Safe Mode with Networking will isolate the AV program to check if you still get the disconnects then.

Are any of the lights on the modem not on ?

Now, with all this junk maybe somebody can make sense of it. Furthermore, the Belkin icon has informed me my internet connection has failed. It’s glowing yellow instead of its usual blue. I’m going to go through it to see what this is about since I’m on the internet. It does this constantly. The error check seems to have sped up my internet connection. So far I’ve gotten just one failed script notification plus a couple of delays in site loading but overall it seems faster. So, what does everybody have to say about all these numbers?

Here’s the other error check from COMPAQ.

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 3/6/2015 4:01:05 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Bertha-PC
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is COMPAQ.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)…
202496 file records processed.

File verification completed.
1037 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)…
258404 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)…
202496 file SDs/SIDs processed.

Cleaning up 2304 unused index entries from index $SII of file 0x9.
Cleaning up 2304 unused index entries from index $SDH of file 0x9.
Cleaning up 2304 unused security descriptors.
Security descriptor verification completed.
27955 data files processed.

CHKDSK is verifying Usn Journal…
35224056 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)…
Read failure with status 0xc000009c at offset 0x395a4dc000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4e2000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a4e3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4ea000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a4eb000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4ec000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a4ed000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4f8000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a599000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a1000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a2000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a2000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a4000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5b5000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5b5000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5b6000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5bd000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5be000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5bf000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c0000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c0000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c1000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c1000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c2000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c2000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c3000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c4000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c4000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c5000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c6000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c7000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c7000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c8000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c8000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c9000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c9000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5ca000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5ca000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5db000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5db000 for 0x1000 bytes.
Windows replaced bad clusters in file 60256
of name WindowsSystem32DRIVER~1FILERE~1HDXCPC~2.INFRtlUpd64.exe.
Read failure with status 0xc000009c at offset 0x3973e19000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x3973e28000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x3973e29000 for 0xe000 bytes.
Read failure with status 0xc000009c at offset 0x3973e29000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x3973e2a000 for 0xd000 bytes.
Read failure with status 0xc000009c at offset 0x3973e2c000 for 0x1000 bytes.
Windows replaced bad clusters in file 197741
of name WindowswinsxsX82DBA~1.175license.rtf.
Read failure with status 0xc000009c at offset 0x3974197000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x39741a3000 for 0x1000 bytes.
Windows replaced bad clusters in file 197899
of name WindowswinsxsAMF4D9~1.175Amd64PCL5ERES.DLL.
Read failure with status 0xc000009c at offset 0x39746f3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x39746ff000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x3974700000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x3974700000 for 0x1000 bytes.
Windows replaced bad clusters in file 197922
of name WindowsSystem32MANIFE~1advapi32.amx.
Read failure with status 0xc000009c at offset 0x39747d2000 for 0x10000 bytes.
202480 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)…
108399703 free clusters processed.

Free space verification is complete.
Adding 261 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

478090239 KB total disk space.
44064204 KB in 140125 files.
106720 KB in 27956 indexes.
1044 KB in bad sectors.
320391 KB in use by the system.
65536 KB occupied by the log file.
433597880 KB available on disk.

4096 bytes in each allocation unit.
119522559 total allocation units on disk.
108399470 allocation units available on disk.

Internal Info:
00 17 03 00 9d 90 02 00 a5 c8 04 00 00 00 00 00 …………….
47 02 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 G…<………..
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 …………….

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:

1001
0
4
0
0
0x80000000000000

61721

Application
Bertha-PC

Checking file system on C:
The type of the file system is NTFS.
Volume label is COMPAQ.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)…
202496 file records processed.

File verification completed.
1037 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)…
258404 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)…
202496 file SDs/SIDs processed.

Cleaning up 2304 unused index entries from index $SII of file 0x9.
Cleaning up 2304 unused index entries from index $SDH of file 0x9.
Cleaning up 2304 unused security descriptors.
Security descriptor verification completed.
27955 data files processed.

CHKDSK is verifying Usn Journal…
35224056 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)…
Read failure with status 0xc000009c at offset 0x395a4dc000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4e2000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a4e3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4ea000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a4eb000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4ec000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a4ed000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a4f8000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a599000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a1000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a2000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a2000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5a4000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5b5000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5b5000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5b6000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5bd000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5be000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5bf000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c0000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c0000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c1000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c1000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c2000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c2000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c3000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c4000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c4000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c5000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c6000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c7000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c7000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c8000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c8000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c9000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5c9000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5ca000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5ca000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x395a5db000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x395a5db000 for 0x1000 bytes.
Windows replaced bad clusters in file 60256
of name WindowsSystem32DRIVER~1FILERE~1HDXCPC~2.INFRtlUpd64.exe.
Read failure with status 0xc000009c at offset 0x3973e19000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x3973e28000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x3973e29000 for 0xe000 bytes.
Read failure with status 0xc000009c at offset 0x3973e29000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x3973e2a000 for 0xd000 bytes.
Read failure with status 0xc000009c at offset 0x3973e2c000 for 0x1000 bytes.
Windows replaced bad clusters in file 197741
of name WindowswinsxsX82DBA~1.175license.rtf.
Read failure with status 0xc000009c at offset 0x3974197000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x39741a3000 for 0x1000 bytes.
Windows replaced bad clusters in file 197899
of name WindowswinsxsAMF4D9~1.175Amd64PCL5ERES.DLL.
Read failure with status 0xc000009c at offset 0x39746f3000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x39746ff000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x3974700000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x3974700000 for 0x1000 bytes.
Windows replaced bad clusters in file 197922
of name WindowsSystem32MANIFE~1advapi32.amx.
Read failure with status 0xc000009c at offset 0x39747d2000 for 0x10000 bytes.
202480 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)…
108399703 free clusters processed.

Free space verification is complete.
Adding 261 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

478090239 KB total disk space.
44064204 KB in 140125 files.
106720 KB in 27956 indexes.
1044 KB in bad sectors.
320391 KB in use by the system.
65536 KB occupied by the log file.
433597880 KB available on disk.

4096 bytes in each allocation unit.
119522559 total allocation units on disk.
108399470 allocation units available on disk.

Internal Info:
00 17 03 00 9d 90 02 00 a5 c8 04 00 00 00 00 00 …………….
47 02 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 G…<………..
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 …………….

Windows has finished checking your disk.
Please wait while your computer restarts.

This article may help with resetting permissions to default if it recognizes the subinaci command. http://www.bleepingcomputer.com/forums/t/509474/reset-all-user-permissions-to-default/

Some have had problems with these steps in Win 7 but some of these posters comments may help as workarounds. http://answers.microsoft.com/en-us/windows/forum/windows_7-security/how-to-reset-all-user-permissions-to-default/9da312d2-c99b-4283-a275-e74d93dcc366

To view the chkdsk report go Start – type eventvwr and press enter.

When it has read the logs expand Windows Logs – click on Applications – Action – Find – type either chkdsk or wininit into the Find box and press enter or click OK.

Close the Find box and then read its report.

To post its report click on Copy/Copy details as text in the lower right pane – right click in the Reply box and select Paste.

Safe Mode with Networking isolates 3rd party programs as well as your AV program which can cause connectivity issues and is a common elimination step.