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I found a solution to the problem. My computer has built-in sound hardware on the motherboard, but as I said I am using a Soundblaster plug-in audio card. To solve the issue, I went in to Device Manager, selected the motherboard sound hardware, and disabled it. The problem is gone. Apparently, Windows 11 23H2 would completely ignore the motherboard sound hardware, but Windows 11 24H2 was trying to address or use that hardware, even though Windows told me that only sound device that was set up was the Soundblaster.

 

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Paul T

I did check the drivers for my sound card, and they are up-to-date. Good suggestion, but I didn’t need new drivers.

 

I use Vipre Internet Security with Win 10; I used it with Win 7 and Win XP as well. I was using Norton, but it became ‘bloatware’ and slowed down my computer. Vipre has always worked well for me.

I have a Dell T3600 desktop computer.

When I updated to Win 10 AU, everything seemed to be OK, until I realized that there was no sound, and that I couldn’t print anything. I have a SoundBlaster card, and an H-P 7520 printer, both of which were working well before the update.

To get the sound to work, I had to tell Win 10 AU that I was not using the on-system-board Realtek device, but was using the SoundBlaster card. That alone did not bring back sound; I had to power-cycle the computer.

The printer was more interesting. When I tried to print a document, it fell into the bit-bucket, multiple times. My printer has an H-P control panel, which has a ‘print test page’ button – and that worked fine. Microsoft offered help – it said to “remove” the printer by going to Settings|Devices|Printer. I did so, then asked Windows to scan for the printer. It couldn’t find it. I had to do the ‘manual install’ thing, in which I could select a vendor, H-P, and then a model, 7520. Windows asked where to find the driver; I said ‘look on the Web’; it replied that my latest driver was installed, so the H-P 7520 re-appeared in the printer list. I tried printing a Windows test page, but now the page got stuck in the printer queue. I power-cycled the H-P printer; THEN the test page worked, and so did the printing of a document.

This is all very interesting to me, because, up until a few weeks ago, the computer was running Windows 7. When I did the upgrade from Win 7 to Win 10, EVERYTHING worked, including sound and the printer; but, now with the Win 10 AU, I had to troubleshoot.