Replies

1. What, if any, antivirus product are you running (and is it up-to-date)?
2. Have you downloaded, installed and ran Malwarebytes Anti-Malware? If so, what were the results?

Sorry it has taken so long to get back with this info. Antivirus: Microsoft Security Essentials, Malwarebytes loaded and ran nothing found. I have not looked in the startup yet.

Contacted Microsoft Support and chatted with a person there, here is what transpired:

Microsoft: “Our remote session is part of our Premium Support for $99 with a guarantee resolution. For the Support I described, we will have an access to our Tier 2 Department once we exhaust all the resources available here in our end. The good thing about the Plan, you are entitled to a refund for 30 days if or Tier 2 Department failed to fix the issue.”
Me: “I thought that windows update problems were covered at not cost?”
Microsoft: “We are covering the issue for updates for the computers with Windows 7, Windows 8 and Windows 8.1 with a remote session completely at no cost. However for the Windows XP and Windows Vista, since the warranty already expired, we need to sign up with our Premium Support.”

I am experiencing about the same problem. Had to reload Windows XP Home with SP3, system ran 100% CPU but found the fix and now it runs normally. Tried doing Windows updates, they worked up to a point but after over a 100 updates I’m no longer able to run Windows Updates, error: 0x80240001. Ran the FixIt program no luck, updated the installer no luck, tried other fixes mentioned in many posts on Microsoft Support Blogs no luck. Ran services.msc and checked the properties of both ‘Automatic Updates’ and ‘Background Intelligent Transfer Services’ and they are both correct according to the blog posts I read. I’m stuck and don’t know how to proceed and get the problem fixed.

Just tried the nondestructive reinstall on a Toshiba laptop and didn’t get very far. 1st time I got as far as telling the install to go on line and use the latest updates but received this error message: “Windows could not update the installation files. To install Windows close Setup and restart installation. Error Code: 0x0”. I tried it the same way again and receive the same error message again. 2nd time I told it “Do not get the latest updates for installation.” and then I received this error message: “Compatability Report (Saved to Desktop) To upgrade from one edition of Windows 7 to another edition of Windows 7, use Windows Anytime Upgrade. Cancel the upgrade, open the Start Menu, and search for Windows anytime Upgrade.”. There was no “Compatability Report” on the desktop. Now What Do I Do???

I use Windows Mail. Sorry it has taken so long to give you the answer but have been away and busy. I’m not sure any of the answers that were posted will actually allow me to install WLM and have all my personal folders converted, I do need all the information I have stored int them.