Replies

Fine, I guess I should have just used PhotoShop instead of Paint to begin with!

I guess that is a possibility. I will have to think of some ways to track that as users call in — to see if that could be a reason. (How much RAM they have – how many windows they have open at the time, etc.) We never had the problem while using Office 2000, and we only converted to Office 2003 within the last 8 months, and then began experiencing this issue randomly.

jscher — No, actually it WOULD be on winner@xyz ‘s mailbox — because it is unlikely that the two recipients (from other companies) could cross permissions. Most likely, on winner’s e-mail, he/she has, at some point, made win@xyz either a delegate or shared person on their mailbox. Then win@xyz was able to read the SENT mail that winner sent out. They replied to it.

Also, if in an ADS environment, I can (as mail administrator) change a user setting in ADS that forwards all mail from winner’s mailbox to win’s mailbox automatically. So this could also be an administrator’s setting.

So…. win@xyz has permissions to view mail of winner@xyz ‘s mailbox…..???

Did that top row have its own bottom border before you added a border to the whole table? Can you clarify what you mean by you “can’t click on it”? Will it not highlight at all?

pribb

Good idea, Hans! I will try that. Unfortunately “use Word as your e-mail editor” was set as the default by group policy when Office 2003 was deployed here (that wasn’t MY recommendation), and originally we couldn’t even change it. But I think they have opened group policy to be able to turn it off now, so we will try that. It would make sense — if Outlook is holding open a copy of the normal.dot template.

pribb

We had the same problem. Had to do with hardware acceleration of a particular video card. (I think I even found that answer here at Woody’s).
I was worse with screen shots, but also sometimes would not show other graphics.

You actually have to turn DOWN the hardware acceleration on the video card.
pribb

edit: http://www.wopr.com/cgi-bin/w3t/showthread…vc=1#Post529685%5B/url%5D Here is the thread where we discussed it.

Well, regardless, looks like the Microsoft article fixed it..
I turned on the “confirm conversion” option as it said to in the KB article, because prior to that it wasn’t asking her how to import. That gave her the option to choose via DDE, which retained the Excel formatting properly.

But I will always wonder how it came up with other numbers..

pribb

This seems to be a consistent problem with 2003.

We have some users who can import from Excel to Word just fine, and others have who have the problem described as described above — with it bringing over more numbers than needed. The Mergefield switch works okay for the time being (I can’t get the KB article link above to work completely ). But this doesn’t explain one instance of this I am seeing:

I can see merge fields doing this if the original cell the information is being pulled from was the result of a formula, or an equation where it actually contains five or six numerals beyond the decimal, even if formatted to two.
However, we have one Excel spreadsheet where the numbers (currency) are VALUES — actually TYPED in by the user. So, say it has $25.00 typed in — nothing more. No formula. But when you merge it to Word 2003, it brings in 25.00689384 or some such. Where the heck is it getting the extra numbers?

pribb

I’ll see if I can, Hans.

I’m seeing this when remote-desktopped into another users computer and working with her mail merge.

When I try to re-create the problem on my own PC using test data, I can’t get it to happen for me.

pribb

I need to wait for it to happen again now in order to try that.

So as soon as I can get one of the affected people to call me next time it happens (so I can remote in, or walk them through it) I will try those moves and let you know what happens.

pribb

(I guess I should make clear that when it disappears and we ALT-TAB and it is in the list, and we CHOOSE it, then it reappears, and they can continue working. We just can’t figure out what is making it disappear to begin with)

While that is an interesting and worthwhile idea, Andrew, unfortunately no — these machines are not set up or capable even of dual monitors. But thanks for the idea.

pribb

We are also getting reports of this behavior in Word 2003 from some of our company users since we went to the 2003 version. Only two or three users out of hundreds. Word will “spontaneously close” is what they are reporting — it will disappear off the screen, and it is not on the taskbar

HOWEVER, if I have them ALT-TAB, it still shows it as one of the program choices. And it still shows winword in the task processes. So Word is still running, but no long showing!

Any new clues you all would have on this would help.

JWD — can you check to see if you Word is still an option with ALT-TAB when this happens to you next?

Ah — I never saw your response (probably because it replied to the intial post, so I didn’t get notified of a new post on this thread)
and I was just logging in today to say we also found the answer. And it was just what you said — turning down the hardware acceleration on the graphic card seemed to work.

The only common denominator I could find with all these machines that had this error, was that they were each running “Intel 82915G Express Chipset” on video. I turned down the hardware acceleration on that (DISPLAY PROPERTIES – SETTINGS – ADVANCED – TROUBLESHOOT) and the problem cleared up.

This makes sense with the earlier post in which I said that when I would remote into their machines it cleared up. Using remote assistance often turns off all but “essential” acceleration (which is why people often complain to me that as I remote to their workstation, their wallpaper disappears until I get out).

pribb

Just a warning.

After finding this thread while searching the forum for a solution to a similar problem — we downloaded and used the Tilt 1.2 program John mentions in his post.

Seemed to work like a charm.

Except that this was a report on an shared Access database out on a group company drive. So whenever anyone else tried to open the report, they would get an error message that it was looking for the Tilt 1.2 function. (we are using Access 2003)

so, in other words, we would have had to put Tilt on the machines of everyone wanting to view or work on the report from the database. So this obviously was not the best solution.

We removed Tilt and dropped back to using the cut/paste from Excel method to rotate the text the direction we needed.

pribb