Replies

ruirib,

Just wanted to let you know the problem has been fixed.

After a call to Microsoft, trying several possibilities, and being escalated to a Level 2 technician, the problem was a corruption in my user account.

The technician created a new account (with administrative rights-just like my original account), moved my data files to the new account, then deleted my old account. Problem fixed.

I learned something new there!

Thanks again for your help.

Planckster

ruirib,
Thanks for your reply.

I did what you kindly suggested (twice) but it didn’t make any difference. I even powered down completely after each change.

When I click “Finish” in the Windows Media Player initial settings screen, a message screen flashes briefly, and then the initial settings screen returns. After several tries using “PrntScrn” I was able to capture the screen (see attached).

The screen says “Migrating the Windows Media Player Library”. Could it be this step is not happening and that’s why it returns to the initial settings screen?

It seems strange it works properly when I “run as administrator”.

I hope you don’t feel I’m bothering you.

Thanks, again.
planckster

I’ve used Directory Opus 10 ( http://www.gpsoft.com.au/ ) for several years. It’s the best, by far, of all the ones I’ve tried.

The default settings are great but almost everything is customizable if you wish. The viewer pane supports many file different formats and you can add viewer plug-ins.

The user forum is fantastic. I’ve posted two or three questions over the years and have always had a response in less than 15 hours.

It’s not free but definately worth the price.

(PS I have no connection to Directory Opus or ‘gpsoft.com’)

Ted and Joe,

Thanks for the information.

You were a big help.

Jerry