Replies

I did try IE9 recently. While I had no problems with it as a browser it did some nasty things to Windows Mail. I couldn’t click on attachments in emails and the header for each email had changed. When I looked online for a solution, it seems Microsoft were aware of the problem, but had no intention of fixing it. It was either use another mail program or do a complicated work around everytime I wanted to open an attachment. I took the third option and went back to IE8. I am running Windows Vista.

Melanie

The final chapter ( I hope).

The computer tech reformatted the computer. It crashed twice while he was trying to reinstall our data. So in the end we have a new hard drive. Cheaper than a new computer, but not as pretty We have only had it back since yesterday, but it hasn’t crashed yet.

I also discovered that Zone Alarm was part of the problem as I uninstalled it before it went to the shop and we saw a dramatic improvement in crashing.

Thanks again for all your help. I hope I don’t have to bother you again for a long time!

Thanks Gerald,

I have got to the point where I’ve decided that there isn’t anymore I can do and that I need a professional to look at it. Your information confirms that this is the best way to go. Of course my husband has been saying for weeks, “just buy another computer”. Next he’ll be saying I told you so!!

Melanie

Hi again.

Created a new user account. Went really well yesterday. I left it running for a couple of hours and no crashes. Unfortunately, I have been using it again today and it has crashed twice. The stop error message is different though which is interesting. It is 0x00000007F, where it has been consistently 0x00000050. I deleted and reinstalled Adobe Flash. I’ve done this before. I’m thinking this newer version of Flash may be a problem, but is it THE problem? If I have to completely wipe Windows and reinstall how do I do that without a CD as computer came with Vista pre-installed and no hard copy.

Melanie

Hi Josh,

I used Ad-Aware to check for Malware. After one crash yesterday the system went to CHKDSK when it restarted (first time this has happened). No problems found. There are 4 user profiles including the Administrator. I haven’t tried creating a new one so I will try today. I did have trouble with Flash Player a few weeks ago. I thought I’d deleted it, so I’ll have another look at that.

Melanie

OK, Finally unplugged the router and wait for it …STILL crashing. I didn’t install the Belkin software. I deleted the page file and then recreated it and still no memory dumps. I am running Zone Alarm Security Suite.

I have tried to attach the logs again. Not sure what happened last time

I have been able to open them so I think it has worked.

To Josh,

I have attached the application and system logs for the last 24 hours.

To Dave,

I only suspected the router as I realised the crashes started about the same time it was installed, but crashes seem random. I tried to see if it would crash when someone connected wirelessly, but it made no difference and we have 2 laptops and a mobile phone connecting wirelessly and have had no problems with connecting or dropouts. I still haven’t tried disconnecting it yet as I’ve been chasing other options.

Melanie

Hi Josh,

I have added a folder to Windows named Memory.dmp thinking the computer couldn’t find where to put crash dump, but after several crashes the folder is still empty. I increased the pagefile size to 4500MB which is 1.5x my RAM as Microsoft suggests. Still crashing and still no dump file.

I saved the last 24 hours of errors in the event log but couldn’t upload the file type, so I have done a simple cut and paste of it. Some of these errors are new.

Error 22/04/2010 10:27:54 AM Service Control Manager Eventlog Provider 7026 None
Error 22/04/2010 10:27:54 AM Service Control Manager Eventlog Provider 7000 None
Error 22/04/2010 10:27:14 AM Eventlog 1101 Event processing
Error 22/04/2010 10:27:13 AM EventLog 6008 None
Error 22/04/2010 10:15:25 AM Application Error 1000 (100)
Error 22/04/2010 9:20:44 AM SharedAccess_NAT 31004 None
Error 22/04/2010 9:14:06 AM Application Error 1000 (100)
Error 22/04/2010 8:47:31 AM Service Control Manager Eventlog Provider 7026 None
Error 22/04/2010 8:47:31 AM Service Control Manager Eventlog Provider 7000 None
Error 22/04/2010 8:46:42 AM EventLog 6008 None
Error 22/04/2010 8:46:43 AM Eventlog 1101 Event processing
Error 21/04/2010 8:47:12 PM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 8:47:12 PM Service Control Manager Eventlog Provider 7000 None
Error 21/04/2010 8:08:09 PM Application Error 1000 (100)
Error 21/04/2010 7:33:22 PM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 7:33:22 PM Service Control Manager Eventlog Provider 7000 None
Error 21/04/2010 12:42:42 PM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 12:42:42 PM Service Control Manager Eventlog Provider 7000 None
Error 21/04/2010 12:07:20 PM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 12:07:20 PM Service Control Manager Eventlog Provider 7000 None
Error 21/04/2010 12:06:37 PM EventLog 6008 None
Error 21/04/2010 12:06:38 PM Eventlog 1101 Event processing
Error 21/04/2010 11:55:38 AM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 11:55:38 AM Service Control Manager Eventlog Provider 7000 None
Error 21/04/2010 11:55:01 AM EventLog 6008 None
Error 21/04/2010 11:55:02 AM Eventlog 1101 Event processing
Error 21/04/2010 11:42:49 AM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 11:42:49 AM Service Control Manager Eventlog Provider 7000 None
Error 21/04/2010 11:42:32 AM PrintSpooler 19 None
Error 21/04/2010 11:42:10 AM EventLog 6008 None
Error 21/04/2010 11:42:11 AM Eventlog 1101 Event processing
Error 21/04/2010 11:20:56 AM Service Control Manager Eventlog Provider 7026 None
Error 21/04/2010 11:20:56 AM Service Control Manager Eventlog Provider 7000 None

Hi Josh,

I got into Windows no problem, but can’t find MEMORY.DMP at all. I did change System Failure settings to minidump a couple of days ago. I found the minidump folder but it is empty even though the system has crashed a few times since. I changed it back today to Kernel Memory Dump, and still can’t find folder. I checked every folder that had been modified recently and did a search for any file with mem in it.

Bad news. Still crashing, though I don’t think it is happening as much as it was before. I tried to create a minidump in System Advanced Settings, but when I went to look at it after a crash it said the file was empty. When I try %SystemRoot%minidump it says it is not recognised as an internal or external command. Am I looking in the wrong place?

Thanks Josh,

The attachment really made it easy to follow the steps. Fingers crossed this will do the trick. I’ll let you know how it goes.

Melanie

Hi Josh,

Unfortunately I am getting to the limits of my computer expertise. I found i8042prt under Regedit. I created a new registry item of “Headless” but not sure how to add value to it. When I tried it added another registry item. Is this the correct way to do this? The path listed was different to the one you had too.

At the Command Prompt it said the MEMORY.DMP was not recognised. However I found it in the Registry Editor?? It was listed under HKEY_LOCAL_MACHINESystemSet001|ControlCrashControl. So far I haven’t worked out how to open it.

Unfortunately, my computer is still crashing. I did discover that the I8042prt error related to mouse or keyboard drivers failing to load. I found this by checking the Event Viewer online help. I checked drivers for both and apparently all up to date??? Haven’t tried disabling Microsoft services yet.

Thanks for all the tips Gerald.

I have reset the performance counter successfully, but crashed again straight after. Then found HP CUE. It was on auto update so I have disabled it. No crashes yet, but only time will tell. The Intel Viiv has been turned of in startup for the last month (same date the error messages stopped, so it is obviously a problem, just not the current problem!). I have been virtually running in Clean boot mode for the last month, but haven’t been game to touch any of the Microsoft services. That may be my next step, but I’ll wait to see how the other changes have affected things first.

Thanks again for your help. I’ll let you know how it goes.

Melanie

Hi Gerald,

The computer is an HP Pavillion M8075 desktop with 3GB RAM and Intel Pentium (R) CPU3.2GHz. OS is Vista Home Premium SP2 32bit. We have an ADSL connection with Belkin N Wireless Router and Web Excel modem.

I have updated the Audio driver. I ran a Uniblue scan and it was the only one identified as out of date. I also updated the Graphics Driver as this is often mentioned as a cause of problems.

The events log shows many errors. Under IntelDH there were alot mentioning a CCU Engine failing to create Data Manager or Tray Icon, but the most recent of these is a month ago. There are no events under hardware. Windows logs shows 3 errors repeatedly. They are: The following boot-start or system start drivers failed to load i8042prt
HP CUE Device Discovery Service Hung on starting
The Parallel Port Driver Service failed to start due to… either it is disabled or it has no enabled devices associated
Under applications it has: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from thePerformance registry is the first word DWORD in the data section, LastCounter value is the second DWORD in the data section, and LastHelp value is the third DWORD in the Data section.
: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

I’m afraid this is all as clear as mud to me. Hope it makes some sense to you