• WSpgondran

    WSpgondran

    @wspgondran

    Viewing 2 replies - 1 through 2 (of 2 total)
    Author
    Replies
    • in reply to: New ways to get free Windows-installation media #1496253

      Update. Microsoft technical support called back 3/19/2015. They took remote control of my machine and downloaded Win_7_64Bit.iso. The tech stated there are still problems with the “Software Recovery Center”.

    • in reply to: New ways to get free Windows-installation media #1495322

      I went to the Win 7 download site, on the day I received this article, with my retail key and got a validation error “System Error We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page for assistance. Refer to Message Code 715-123130.” So I click on the Microsoft Support Contact Us link, select windows 7 option which takes me to a Microsoft Support Welcome to Answer Desk page. Here it asks for a product number, not a product key. Spend hours with this support desk, they acknowledged I have a legitimate, legal retail version of windows 7. We were unable to fix the problem or find a workaround. I have been referred to level 2 support and I should expect a call back in 3 – 5 business days.

    Viewing 2 replies - 1 through 2 (of 2 total)