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Are you absolutely certain you don’t have the driver? I thought I was having a similar problem, when the computer would not recognize my external hard drive (either to connect or safely disconnect). After a lot of monkeying around I found a program from NirSoft that lists USB devices. I found the one that wasn’t working, uninstalled it, and restarted the computer. When I plugged in the external hard drive–lo and behold–there it was. Just like new!

ckdsk may help, if you haven’t yet done so try a “safe start” before doing the ckdsk.

On my XP I have had issues with the registry when Norton goes goofy. I found CCleaner does a nice job of picking up the residue from an uninstall and reinstall (and it is free). Last summer Norton went berserk and I had to call them for support. The tech I dealt with was terrific, and privately admitted they have fewer problems with Norton Internet Security, over the 360. After they fixed my problem I ran the CCleaner and wow there was a lot of fragments to clean up!