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Thanks, I found “New Office Document” in the pinned area of All Programs, opened it, which placed it on the recently used section of the Start menu, then I right clicked on the New Office Document icon and pinned it to the area just above the recently used area on the start menu. I just had not looked deep enough for the New Office Document icon.

In the Documents an Settings folder I have no Template folder for All users or Default user. There is a Templates folder for each of the 3 users. All have Normal.dot and one other template that I copied to the Template folder, but 2 of the 3 users can not see this template when I go to File-New. One user does see the Template window when I go to File-New in Word. I fixed the problem by coping the “good” Normal.dot file from the user that works to the Templete folder for each of the other users in Documents and Setting”user”MicrosoftTemplates. Hope this helps someone else.

I solved this problem by installing the NWLink IPX/SPX protocall on all 3 computers. NetBEUI never appeared as a choice on the WinXP machine even after copying the files per the KB Q article. Now all the computer on the LAN see each other.

I tried that and it does not work. I think it might be easier to uninstall Office and reinstall it.

Only one profile (Jim) was set up in Win 98. When I ran the Win XP upgrade it asked me how many users and I set up 3. Should I remove Office and reinstall it? Is there a choice for “All Users” when I reinstall Office?

I thought of that and just unchecked netBEUI on my WIndow 2000 machines, but then none of the machines could see each other. Perhaps I will try removing netBEUI completely from my Window 2000 machines. Each of my computers has it’s own IP address, but a common SubNet Mask and Gateway address. Are these the correct TCP/IP settings?

Analysis TookPac is checked. This must be it.
Thanks

Yes there is a lot there. I am attaching a word document in which I pasted error messages that have appeared in the last couple of day. I am concerned about the ones that mention something about the “Master browser” conflict, and the duplicate name in the TCP network. I have 3 computers on the network. I included a screen shot of the results of running nbstat -n. I am not sure where the duplicate name is.

The bug is back. After several hour of normal operation I entered a URL address in the IE 5.1 address window and hit enter at which point I got an hour glass that remained for several minutes. I could not activate the Stop button or close IE. Task Manager reported that IE was not responding. I tried to end it the task but that process locked. I was able to close Outlook 2000 normally (I think) which was also running. Then with the Task Manager window open and the process window showing and sorted by CPU, I clicked on Start and Shutdown – Restart. I got a Save System setting window for a long time then a blue screen with and active mouse pointer and then a hang. I waited a long time, at least 20 minutes and then did a system reset. Start up appeared normal but now I am back to the the original problem with a hang up on Shutdown/Reatart before the Saving System Settings window.

I just ran defrag, but can’t find chkdsk/scan disc in Windows 2000. Does it exist in W2K?

I healed itself!!
It would hang before I got the “Saving your settings window”. The screen would go to total blue (no icons or task bar) and just sit there with an active mouse pointer but nothing else. I tried the shutdown with TaskManager running as you suggested and it locked. Again I hit the reset button. Window seemed to start normally until the task bar appeared at the bottom of the screen, but nothing else, no icons on the screen, just the task bar with the Start button along the bottom. At this point there was disc activity for about 4 minutes and then all the desk top icons appeared, and everything seemed to be working normally. I then tried a Restart which went normally including the Saving system window. There was no delay this time in the appearance of the desktop icons. I have no idea what caused the problem, or how it was repaired, but the system appears to be operating normally. Thanks
BTW, “No” to items 2-4 in your reply.

I think Outlook 2000 automatically compacts/compresses the pst file. So far the size today has decrease from about 270megs to 265megs. This seems strange and not worth the time and inconvenience of archiving.

It’s located at C:Program FilesMicrosoft Workswkwdaddn.dll

Thanks this may have solved the problem. There was no Works Suite Add-in in Control Panel Add/Remove, but after running the COM Add-in utility I found the Works Add-in. I unchecked it in the dialog box, and I no longer get the “saving normal.dot” as Word closes.

Phil,
I did Alt+F8 and the only macro is Auto_Close. That appears in my other machines which do not save normal.dot on every close. The Edit button is grayed out so I can not see the code. The normal.dot file is definitely being revised at every close as the date changes each time. I renamed normal.dot and let Word create a new one. Any other suggestions