Replies

Administrator

MaryJ is correct I am using Outlook 2000 IMO, and I believe there was some confusion between contacts and address book. I will be running some tests this week with the client that is receiving corrupted file attachments from me. One test two days ago worked to a different e-mail address and different work station at the company with the problem. I am begining to think the problem is on the receiving end.

When I right click on the email address in Address Book, it brings up a Properties Window with many Tabs (Summary, Name, Home Business, etc.) In the Name tab there is a check box to send messages in Plain text. Sorry but I don’t see any option to send e-mail in RTF format.

I am getting the address from my contact list. I just type in the name (not the e-mail address) and Outlook searches my contact list for the e-mail address for that name. As you suggested I opened my Address Book, double clicked on the name, but after looking at each of the tabs, I don’t see any information or an option to send messages in RTF. There is a check box to send messages in Plain Text, but this is not checked.

When I resend I am creating a new message (in HTML format) and attaching the same file. Second try is usually the charm. I hope I made it clear the the HTML text in the message itself is always clear, but it is the attachment (Word and PowerPoint) files that are corrupted.

Dave, that’s very interesting. I have always (for the last 4 years or so) sent all my e-mail in HTML format and have never had any problems with an attachment until recently. I am not sure what the format of the text in the message has to do with the attachment. If I resend the message (the second try always works), the message text is in HTML format, the same as the first message with an attachment that arrived corrupted. I also receive many HTML messages with attachments and have never had a problem on this end. I will do some testing with the client that is having the problem, and report back.

Tom, I am racking my brain for the fix but can not remember. I have upgraded to Windows XP Professional, and my WIndows 2000 memory is fading. If it comes to me I will let you know.

There is some great info on computer clocks and time in the the link that Leif left me in this thread.
I changed my time server that has seemed and fixed my problem.

Edited by WyllyWylly on 08-Apr-02 09:56.

Great article. You can find all the NIST time severs at http://www.boulder.nist.gov/timefreq/servi…me-servers.html%5B/url%5D. I picked another server and it works perfectly for me now.

Edited by WyllyWylly on 07-Apr-02 18:34.

Agreed, I first tried it before the time change and again today after the time change. I also pinged time.nist.gov and got a good reply. NIST is the National Institue of Standards and Technology. I went to their time page on their Web site (http://nist.time.gov/%5B/url%5D) and found the time working there. I am only about 20 miles from NIST but I guess I am not on the same “Stratum”

Yes, I am referring to Automatic updates. I have my system set to “Automatically download updates and notify me when they ready to be installed”. (I can always elect not to install an update) I was just notified that an update was downloaded and was ready to be installed.) I wasn’t ready to install it, so I just closed the window. Now that I have some time, I would like to see what the update was and possibly install it, but the notification icon on the system tray has disappeared. If the downloaded files are in the browser’s cache, how do I find them and possibly install them?

Thanks, I looked in file locations for templates, copied my template folder to the Template folder (Doc&SetUsernameApp DataMicrosoftTemplates) and it worked. I was trying to copy my folder to the Template folder in the Program Files path, which did not work.

None – that’s the mystery. I wouldn’t call it a real crash as the system just freezes for maybe 5 seconds and then unlocks and behaves normally. I have started to keep a log on paper, recording the time, date, apps running, etc.

Leif, I am familiar with this procedure, but I am interested in using the XP back up utility (NTBACKUP). When I try this my CD-RW drive is not listed as a backup option. If I browse to the CD-RW drive, I get a message that I can not backup to this drive.

Problem solved – I am using Word as my e-mail editor in Outlook 2000. I had both Outlook 2000 and Word 2000 running. When I closed Word I could restore my New Mail Message Window to the size and the tool bars I wanted. With Word running it apparently controls the size, tool bars, etc. of the Outlook New Message Window. A continued learning experience!!