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WSjcrawfor
AskWoody LoungerFor anyone that has a similar issue. Here’s the solution–We renamed the users profile and had the user logon which created a new profile. The problem with the non-display of e-mails is gone. We copied important stuff like Favorites and My Documents and Desktop Shortcuts, etc. from the old profile to the new profile. All is working normally. Guess we should have gone with our gut feeling and done that first, and not worry about trying to figure out a reason why it happened. We will never know, but the user is happy! Thanks for all your input.
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WSjcrawfor
AskWoody LoungerJoe, we have no content management filter for internal e-mails and there’s nothing in the source that’s any different than any other e-mail. Jock, it doesn’t make any difference if it’s HTML or Plain Text the problem still exists. If that user is logged onto another PC or she sends using webmail the e-mails are OK. It has to be something with her profile on that PC, at least that’s what we think. Today we are going to blow the profile away and see what happens. Of course we don’t just blow them away we rename so can copy back from it! Thanks again,
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WSjcrawfor
AskWoody LoungerJoe, I’ll try to answer all your questions. Sorry I didn’t include the Outlook version. The initiating person has Outlook 2007, and it doesn’t matter what version the receiving person has, they are all blank, though we’ve seen in on 2007 and 2010. All patches have been applied to all systems. We push patches through SCCM and all Office patches have been pushed. We have not tried to restore to a time before the problem started occurring. We do know, and I failed to mention this, that the problem started immediately after we moved the sender’s e-mail box to a new Exchange 2007 server. Prior to that the mailbox was on a 2003 Exchange server.
Jock, I can’t be sure about the font color issue re plain text; however, the initial user is sending in HTML. I don’t believe this is the problem because when the receiver gets the message, its as if it is empty, in other words there are no extra lines where white text would be. The message is collapsed. Does that make sense? Thanks for your help,
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WSjcrawfor
AskWoody LoungerTim, FYI, I have already been using that resource for a number of weeks. Have printerd out the quick reference cards for all my new users. It’s a good find and easy to use even with some words spelled as an British user would spell them! It get’s my vote, too. An early entry in the available Office 2010 resources and is appreciated.
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WSjcrawfor
AskWoody LoungerGood Morning, here’s my final post on this one because a solution was found after hours of working on this crazy envelope macro. As stated above the template worked, but the macro for the envelope didn’t work. This morning I gave myself the task of solving the issue once and for all or forgetting about it. So here’s what happened. I noticed that a macro with another name using the same document as the template worked OK, And just by chance when troubleshooting I ran the macro from the Developer Tab. Guess what the macro named envelope performed correctly and brought in the envelope document..
So the problem was not with the macro, but with it’s placement on the Quick Access Toolbar. I recreated with the same name on my computer as well as a departmental computer, with the same results. It didn’t work as envelope on the Quick Access Bar. So I recreated on both PC’s naming it envelope1. The macro and shortcut on the Quick Access Bar both worked flawlessly the enveloppe template opened right up.
So here’s my conclusion after creating an envelope macro on a number of District Attorney PC’s and my own. the word envelope must be a reserved word on the Quick Access Bar in Word 2010 or else a glitch in the programming of the QAT. There was nothing rwrong with my macro, just in the shortcut on the Quick Access Bar. Just in case someone else gets as frustrated as I was about this one. All is well now!
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WSjcrawfor
AskWoody LoungerI think you are right on this one. I will have her test. Not open the file, but save it from My computer with a different name. She is having some problems with crashes so that could make the problem worse. Thanks and I’ll report back, Judy
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WSjcrawfor
AskWoody LoungerJoe, you got me to thinking. I had help set to offline, must be the installation default. Anyway once I set to online in the lower right corner. I had the same items in help that you had. Thanks for getting me to think! Judy
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WSjcrawfor
AskWoody LoungerTerry, you got me to thinking. I saved the envelope as a dotm and then created my macro to run it and it work. So I’m thinking that the form field in Office 2010 must be a macro. At least it worked this time with out the unidentified VB Error. THe macro I created wasn’t part of the envelope so didn’t think of that. It just called up the template. I’ll test it on a couple of end user PC’s and will report back if it doesn’t work like it did on mine. Thanks again,
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WSjcrawfor
AskWoody LoungerThanks guys, I will tell the class that templates are the best choice if it is an entire document that is to be saved. I need to train them on templates, too. Most have lots of applications but don’t reach out of their comfort zone of copy, paste, renaming an old document! Again appreciate the help.
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WSjcrawfor
AskWoody LoungerHans, I got it to sort of work using , but the rows have to be pre populated. The position code needs to be taken out, but it wasn’t in in WordPerfect either. I’m teaching a class on Mail Merge in the morning and have people from the HR departmetn in the class and really wanted to show them that Word could do what WordPerfect can. So, with this example I’bve attached it’s a duplication except for the finite number of rows on the Eligibility List. I will take time to go through the tutorial, but maybe not this afternoon. Appreciate the help.
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WSjcrawfor
AskWoody LoungerIn step 1 of the Mail Merge wizard/task pane, select Directory as mail merge type. This is the essential step.
Then create a table with a single row in the document, and insert the merge fields and other text into the table as needed.
Don’t put anything below the table.
You’ll see only a single row while you’re working with the merge document, even when you’re previewing the data.
But when you merge to a new document (or directly to the printer), Word will create a new row for each record from the data source.Ok, Hans, I see that works, but in my scenerio it is a Personnel Elgibility List that has information at the top and again at the bottom, as well as a header row. How will this work? I’ve attached my file and a fake data spreadsheet just so you’ll get the picture of what I need. Thanks,
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WSjcrawfor
AskWoody LoungerHans, that was just what we needed. Why don’t I think to check the MS Knowldgebase. Appreciate the help.
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WSjcrawfor
AskWoody LoungerHi, I’m an administrator on everything and have full permissions to modify and I’m the one who has been installing Office 2007 on this PC so your first paragraph does not apply. It is a Windows XP system so could reinstall once again, but please tell me why you’d use Add/Remove Programs instead of letting the DVD or CD do an automstart or select from the autostart key, we purchase our software through Microsoft Select and use select CD’s that have the autorun feature.
Allso all security patches are pushed from SMS on our network and of course administrator rights are inherent in those updates. Soo… I’m still at a loss as to what the next step should be.
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WSjcrawfor
AskWoody LoungerJoe, I have already run the installer clean-up and there was no improvement. I did that just before installing Office 2007 for about the third time after removing the prior install. Any other suggestions? Do I need to do a registry clean and what tool would be best for that? I’m at a loss for the next step short of reformatting and reinstalling everything, which would be a major production on this particular PC.
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WSjcrawfor
AskWoody LoungerThanks a lot Hans, by the time you’d sent your reply I’d already read about the issue by Googling it. Your second solution is the best because the to Word option gives some error messages when you paste into Access, which has the potential to freak some of my users out. The quiting EWxcel options works great. Have shared your solution with the rest of our IS staff and end users who use Excel and Access. Appreciate your prompt response.
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