Replies

DMCCUE, thank you. As I said to Chris, over the weekend I will try your suggestions, too.
I will let you know if I have issues with the PST.
Again, thanks.

Chris, thank you for the thought and the ways to get to the POP3, but as I said in 5h paragraph of 1st post; I did that and it was deleted there, but it is still in navigation pane [ or should I say ‘pain’]

Thanks. I will try this over the weekend.

sorry for delay in responding. I ran scanpst.exe
No change.
I was thinking about un-installing Outlook and re-installing it, in order to set up email again. But 2 issues. 1. how to do that with outlook, not entire Office suite? can that be done? At fist I thought I could just go to ‘program and features’ to add/remove features, but that is nly for Windows, not Office/Outlook
2.If I un-install, I guess I would not want to save any of my settings,a s that would likely save the trouble spots, correct?
Is that my only choice?

Opps!!
Scanpst is not found. Any ideas how to get it back?

Thank you.
Unfortunately for the POP3, ‘close’ is grayed out.
Re: recreating IMAP, do you mean, just using “File/Account settings/account settings” in Outlook?

I will try Scanpst and see what happens.

To Ruirib,
Luckily for me the install of Office 365, did not uninstall office 2010. Therefore, the restore point worked. I did have to do the ‘repair’ on Office 2010 after the restore in order to get it working. I checked all the other ‘affected programs’, per the Restore point hints. I have made another Drive Image as soon as that was done.
In the past, I thought I could have two versions of Office, but only one version of Outlook.
Unfortunately, the install did not allow me to customize, where I would not have allowed Outlook2013 to set itself up.
MS should I think, have notice that Office365 would override Office2010.
With Office365 being such a big deal for being online, I thought I could still use Office2010 for if I was off line, or unless I specifically wanted to use it. I was wrong.

to ruirb.
No, of course I did not do a backup before I installed office 365. 8-#

I wanted to return to being able to use Outlook2010, that is what I meant by ‘how it was before’.

Sudio15, suggested looking into the system restore point. fortunately for me, that worked.
I appreciate all the help when I have sent in a question.

I also read the Lounge every week and learn a lot form it.
Thanks to all.

HI, Great. thanks. I don’t know why I did not think of that.
I looked up how to restore prior restore point. Luckily I did follow hint to check ‘affected software’, to see that I needed to use the 2nd most recent restore point. But it worked. Again Thank you.

Hi , Dell did a great job with re-installing Win8.1 and Office 2010.
And I am able to send and receive Yah!!
I now have three ‘in-boxes’ in the navigation email on Outlook. I will
send info on that issue after I get other things settled. Thank you very much for all of your help.
Hollis

Well, This is over now. Np idea what has happened, but whole machine has crashed.
I appreciate all your efforts.
After Dell finishes with it I guess I will have to re-install Office 2010.
Again thanks.

Hi Rurib, When I try to send email in outlook, the messages stay in outbox. They are no error messages, but they won’t go.

1. I am wondering if Office has a repair option, where I could repair Outlook, without deleting all the data. Do you think that is a possibility?

2. Tonight,I am going to check my laptop. I believe it has Outlook on it. I don’t often use outlook on the laptop, but I think I have not broken that Outlook. Maybe I will have a better way to get the data from Outlook.
I will send info about that tomorrow. Again, thanks for all of your help.

HI, Yes, I have just done that. No change.

I can only find, thorough search, “my email address.pst” in one location, first in J: and now that I have moved it, it is in C:. But either way, outlook only opens with emails no later than 8/4/2014. No new emails are coming or going. There are no messages when I send email to my other accounts.
I don’t know if this has any effect. As I use Comcast, I have set up Xfinity Connect. This is to sync my contacts between my Outlook and my webmail online.
With these problems, I went to my webmail, all my contacts online are gone. I have spoken to Comcast and they are working on it, they say.
I just tried to sync from the broken Outlook to Xfinity, via Xfinity Connect. Outlook says it was synced successfully. However, the contacts are still not online.

So situation now is I have broken outlook on computer. It has a list of Contacts. But I can’t send or receive any email.

On Webmail, I can send and receive emails, but my contacts are gone, and I can’t sync from computer.
So strange.
Thanks for any ideas.

Certainly.
I went to Word 2010/file/options/save/
There I changed both the ‘auto-recover file location’ and the default file location.
D…m, When I just now went into this location, I see that the word documents location has not changed, as I had thought I had done.
I had actually moved the Document file from c: to another actual drive, not just a partition[j:]
so no I am not at all sure what I did to break Outlook 2010.

After I had made the change I thought I had done with Word, Outlook was acting as described, i.e. only showing info from Aug. 4 and before, not accepting new email, even test messages. I went through the Account setting in Outlook, to be sure there were no changes. I did try sending myself a test message. It did not arrive.

At that time I went to Account setting again. This time I did change the ‘Data files’ location to the J: drive.
Still no functioning email in Outlook. This change which I made,was after the problem began with Outlook.
Sorry to complicate things. I hope you can help. Thanks for trying.

Hi, Thank you for your prompt reply. and of course, I had not done drive image in awhile. I don’t do them when just moving files.
I knew I was moving the save location Word files. I did not realize that would move the Outlook info. And even more that outlook would then be broken. That is no new emails are showing up when I open Outlook, although emails are in my Webmail. Unfortunately my address book is not synced from Outlook to web mail. That is another issue.

I had gotten to same place for file location in outlook/file/account settings. Both ways show same file location.It shows the files are there at j:Outlook-data-filesemail-address It shows as a *.pst file. But still outlook only shows emails from two weeks ago, This even though I have sent various test messages.

Is it possible to move/change the Word save location back to c: ? Is that likely to restore Outlook functioning?
I am hesitant to make any more changes without consultation.

Thanks for you assistance.