Replies

I have found AN answer on the Microsoft KB site in message Q271206, I do not know how to send the URL but basically it states that:- E-mail messages may not be displayed correctly when you receive them. This can be caused by many different factors, and is often caused by the mail server.

Thanks for you effort.

Ted

As I stated Symantec Support Staff have been fantastic, yes it has cost me. The problem started with System Works 2000, I upgraded to System Works 2001, alas I carried the problem forward. I then did a manual uninstall of System Works 2001 and purchased a copy of Anti Virus 2002. All this includes a paid service call to Symantec in Sydney. Now I only get the problem following a Live Update. Once I get a clean boot which can take up to an hour my system will boot cleanly until the next live update.

To answer your question there is a package developed in Australia called VET. It is great but expensive, you have to purchase a new version every 12 months at a cost of approx A$50.00. Being a pensioner a $1 per week impost is significant. If I change I will go to VET but I sincerely hope Symantec get their act in order.

I have an e-mail from Symantec where the author clearly states that the original install date is encrypted in the registry, if there is a problem with that install (which there was in my case due to a loss of electricity) any uninstall will not remove that information. They will not give out the information to remove that information. Hence my reference to MS.

The reason for the encryption and the recording of the original date is to prevent the less than honourable users uninstalling the software and then reinstalling to save on an approx $10.00 per year subscription.

Good Luck

Ted

Been there, but!!!! Symantec’s support staff were fantastic but I still have the problem after twelve months, I will be purchasing a new system in the new year and my Anti Virus checker will not be Symantec. I still have the original Norton Utilities and Commander version 1.0 disks when Symantec cared, now they do exactly what MS has established as a benchmark

Ted

I use http://www.freedrive.com/ believe it or not I believe WOPR have posted there???????

Thanks for the reply, the pictures come back with a MIME heading, I have cut portion of the message, I used to use a program called ESSCODE to deciper these message, what has me bewildered is why has my setting changed from receiving the graphic to MIME. In this case the message and photograph was relative to my mother who passed on on Jan 13th. to my sister who does not understand computers, normally I do send the file as you suggest. There is obviously a setting in Outlook 97 that has been reset to the default after my rebuild.

Thanking you

Part Extract
——=_NextPart_001_0005_01C08490.F2878A60–

——=_NextPart_000_0004_01C08490.F2878A60
Content-Type: image/bmp;
name=”Outlook..bmp”
Content-Transfer-Encoding: base64
Content-ID:

Qk2SIA4AAAAAADYAAAAoAAAAywIAAK8BAAABABgAAAAAAFwgDgBhDwAAYQ8AAAAAAAAAAAAA////
////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////