Replies

Hi John,

Thanks for your comments regarding Norton. Not without exception, I do like the program and have learned to work my way through its glitches. It would be nice if their techs spoke English, but their relatively new live chat window feature makes it much easier to communicate. I think I am going to get rid of Spy Sweeper and just use Norton Internet Security and see what happens. It can’t be much worse than what I am going through now.

Marilyn

Hi Hans,

I thought the script error window had left once I shut down Spy Sweeper, but it has come back. I have written WebRoot and included a screen shot of the error window. In the end, I think I will get rid of Web Root, but not even worried about doing that after reading all the problems people have had deleting it off their computer.

I have really hated dealing with the owners of Norton. Until they set up a live chat window, it was virtually impossible to understand their techies and most were not knowledgeable. I used to dred upgrades, but those have gone well the last few times too. It has its problems, but at least I can get them solved without it taking me days to do that. So will stick with them for now.

Thanks for the suggestions.

Marilyn

Hi Bob,

This has been a rough and busy day, so my apologies for calling you Hans.

I thought the script error window had gone once I shut down Spy Sweeper, but alas it just popped up again. I have written WebRoot people about this and included a screen shot of the script error message.

Thank you for your info on the other spyware programs. I think if I can ever get Spy Sweeper off my computer, I will rely on Norton to take care of that, at least until I know my computer is working okay again.

Marilyn

Hi Hans,

I did go and study all the threads that went with the post you directed me to. Interesting.

Bottom line is I turned off SpySweeper and now no more script error windows/problems. I also deleted my old dial up accounts from my browser properties-connection window. The dial up function was turned off there, but I think that was what was telling me I was disconnected. Since I removed both of those dial up accounts completely, I am no longer getting any annoying messages.

I would love to remove SpySweeper from my computer, but a little nervous about that since I have read posts where people removed Spy Sweeper only to have that cause other problems. I will contact WebRoot and ask how to get their nasty little program off my computer without it destroying everything around it.

One more question. I do have Norton Internet Security which also removes adware, spyware and of course viruses. Should that be enough?

Thanks,

Marilyn

Hi Hans,

Well, I did call Qwest and had a gal walk me through resetting all my browser settings. That speeded things up, but I still get the script message.

What I did next was to right click the Spy Sweeper icon in the task bar and selected “Shut Down”. So I’ll see how that works. If that doesn’t do it, I’ll try what you suggested. But I figured that “shut down” meant it stopped all functions until I bring it up again. I’ll let you know if that works. If it does, then I am going to remove Spy Sweep.

Thanks again,
Marilyn

Hi Hans,

I did look for a way to disable Spy Sweeper, but could not find a way to do that. Do you know how I can do that?

Another thought came to mind. I have recently changed from dial up to a DSL line. THough I was told that the DSL line would be up and running all the time, I am constantly getting messages that I am offline and I have to click “connect” to be connected again. Could that be causing this problem? I’ve been meaning to call Qwest to ask them about this problem.

Thanks,

Marilyn

Thank you Hans,

Do you have any suggestions for using another spy sweep program. I have been suspicious about Spy Sweeper for some time now. My Norton does the same thing, but not sure it is as efficient as Spy Sweeper. But I am tired of these problems that Spy Sweeper seems to cause.

Do you think this “script” window that keeps popping up could be related to Spy Sweeper?

Thanks,

Marilyn

Hello Hans,

I do think that was happening awhile back and might have occurred at the same time this message started appearing. I have recently gone from dial up to DSL and Qwest did install some software of their own. I also did an upgrade on Webroot’s Spy Sweeper. Just can’t remember in what order.

Marilyn

Thanks again, Hans.

I will definitely give it a try. Word has a lot of functions that I use a lot and I miss them when typing e-mails since I type so many.

Marilyn

Thank you for the advice, Hans. It is much appreciated. I have this horror of worrying that I will do something to corrupt my Outlook 2003 files. So am hesitant to do something that might cause that. Still I would like to use Word as my editor too.

I assume that when you go to write an e-mail, that causes Word to open? Or do you have to open Word first and e-mail from there? I do have several accounts that I mail from, so not sure how that would work too. The default is my own account, but also receive and send mail for some clients too. Any suggestions?

Thank you again for your help,

Marilyn

Hi John,

Problem resolved. I did try the repair option, but that did nothing. So I decided to reboot my computer. But first I did a Ctrl-Alt-Del to bring up the task pane. And there was Front Page (not responding). So I shut it down there, rebooted and held my breath. And voila, Front Page survived and the file was gone. Couldn’t see it anywhere. So just to make sure, I brought up the remote server pane and on the left in my local files in the pages folder was this pesky file again. So once again I deleted it. Published the web and everything published fine. Went back to the normal view and no pesky file anywhere. And now my web and FP program will close. No damage apparent.
Thank you for your help. It goto me out of panic mode and I used my last brain cell available for the day and I managed to fix the problem.
Marilyn

Thanks John,

I might try that. Seems I have used that before and it didn’t help. But it wasn’t on this problem.

If worse comes to worse, couldn’t I import the published site back into Front Page and name it something new or would I take the chance of the problem following me. I have deleted the file from the remote server, so I would think if I imported it that the corrupt file wouldn’t follow the imported file.

Thanks,

Marilyn

Thanks Jezza,

I’ll give that a try.

Marilyn

Thanks Catherine,

I was afraid of that. It seems that I read that when you use Word Art, that the spiders can still see the words and that helps when creating a banner heading using Word Art in a shared border. Once you make it in to a .gif or .jpg, then the spiders no longer have a way to actually read the words. Somewhere I thought I also read that when you use Word Art that you can use any font rather than the limited choice for building websites. Can you enlighten me on any of that?

Thank you,

Marilyn

Hi Stuart and Andrew,

I found the answer in MS Newsgroups. I had recently upgraded Norton’s Internet Security and thought I had turned off the auto protect for Office. I had not. Norton allows you to save your settings before upgrading, but that is a waste of time and never works, at least not for me. So I turned off the protection involving Office and the warning window went away.

I will remember your suggestions for other problems, however. Thank you for the time you took to answer me.

Marilyn