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Update! I went to Windows update and got a graphics card driver from there; it does seem to have fixed it.

OK, that’s worth knowing – thanks!

Afraid I don’t have an answer; I need similar help in fact.
I upgraded the PC recently and found my hard drive was dying; only 3 years old. I wondered if this might be due to my habit of hibernating it, rather than closing it at night. I’ve been uneasy about hibernation for some time.
So, in addition to BK Howard’s query, can anyone give an opinion on this?

thanks to all who helped here: you’re a great bunch! My son found a setting in the motherboard’s BIOS, which asked whether he wanted to let BIOS manage exclusively the slave drives, or let the OS do it – very odd, I thought! And it wasn’t in the manual; he had to search in BIOS itself. But all is well now – can’t tell you which motherboard it was yet, but thanks again for all the suggestions.

At first it was the partitions, but he fixed that and then the drives weren’t being recognised at bootup. I’ll tell him about Easy BCD – thanks.

Thanks for this advice; I’ve sent him your replies. He says the new drive now shows up but not the others. I’ll report any further progress! Thanks!

Thanks very much; I’m seeing him soon so can tell him that.