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I cannot convert the database to 2000 as other users only have Access 97. The mail merge is just a form letter from a staff database. Is there some way to tell Word 2000 which version of Access to use?

I will check next time the document is created before it is sent to see what view it is in. The document is created from an access database and saved as rtf in word.

If the problem only occurs in Windows XP programs isn’t it a font installed by Windows?

Yes that does sound a bit drastic and I will leave that one for now. See above reply for my comment on MaxCached Icons size. Also have found another article on changing the NtfsMftZonedReservation registry setting which stops explorer from automatically updating the file timestamps whenever a folder is traversed.

No I don’t view as thumbnails just the files. Unfortunately I cannot turn turn off or alter parameters of my antivirus software as it is configured by the serevre and is locked down. However, I did find an article on altering the MaxCachedIcons size in the registry and will try that.

Thanks. I had to use the second option as the second one did not carry over to the HTML document.