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I use and LOVE LogMeIn Free its installed on our four computers at home, my Mums and a couple of other family members I help with PC problems occasionally. If a friend has a problem the first thing I do is get them to install LogMeIn on their PC and then I just login and sort it. Never had a problem, great tool. One thing it has over windows remote access I believe is the ability to reboot the remote PC and LogMeIn restart as a service so no need for their to be someone at the remote computer to login.