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Thanks Elly – I appreciate it.  I am pretty sure the small update did nothing, and I don’t have SP-1 installed.  I have checked both ways.  As I said, I will be following PKCano instructions.  When you click on the download SP-1 for win7 64 bit you get 10 files and KB 976932 is one of them.  There are symbols files etc. That is what I was asking about, but I found an answer on the website that said I only needed the one file and that the symbol files were only necessary if I ran into trouble. So, I will give this a shot.   Thanks for your help

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Elly

oops forgot to mention the computer is a 64bit

PKCano wrote:

Download KB3020369, KB3138612, KB3177467 and KB3172605 Do not connect to the Internet 1.Install Win7 SP1 2. Under “Change settings: Set Windows Update to “Never check for updates,” check “Give me recommended updates the same way I get important updates” and check “Give me updates for other MS Products.” 3. Control Panel\Administrative Tools\Services – highlight the Windows Update Service, at the top left click “stop” 4. Install KB3020369, KB3138612, KB3177467 and KB3172605 in that order. If you have to reboot, you will have to re-stop the Update Service. 5. Reboot, connect to the Internet. 6. In Windows Update, click “Check for updates” It should be fast. Update as yu normally would.

PKCano wrote:

Download KB3020369, KB3138612, KB3177467 and KB3172605 Do not connect to the Internet 1.Install Win7 SP1 2. Under “Change settings: Set Windows Update to “Never check for updates,” check “Give me recommended updates the same way I get important updates” and check “Give me updates for other MS Products.” 3. Control Panel\Administrative Tools\Services – highlight the Windows Update Service, at the top left click “stop” 4. Install KB3020369, KB3138612, KB3177467 and KB3172605 in that order. If you have to reboot, you will have to re-stop the Update Service. 5. Reboot, connect to the Internet. 6. In Windows Update, click “Check for updates” It should be fast. Update as yu normally would.

Hi, new here.  I am updating an old computer that is running Windows 7 Pro and I need to install, not only a lot of updates and patches, but SP-1.   The SP-1 in WU is not what it purports to be and is only about 15mb.  I tried to install it last week from WU but the computer does not show that it has SP-1, and it downloaded something else, so I did a system restore and now need to get the real thing.   So I went to MS and looked for the manual version.   I found what I think it is, but there are several files listed that would need to be installed. And it says it is not for a single computer.  I plan to follow your method for updating the computer, but I am not sure how to get the correct service pack for it.  I would like to download the items you mention above to a thumb drive as well as the correct service pack and then install them from that.  Can you point me in the right direction and let me know which items I need to download and where they are?  Many thanks.

PS – if this information is somewhere else on this site I apologize for repeating the question, I searched but couldn’t find this particular problem.