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Guess I needed to click resolved first and then write. Here’s the note to add to the RESOLVED heading!

Update: okay, Loungers all, I’ve given it several days and, joy of joys, the issue is fixed!

It’s been quite a journey with a lot of learning (and a few missteps!) along the way. Thank you for sticking with me and helping me resolve it. As always, your knowledge and your patience in sharing it with me is appreciated enormously.

I can now mark this as “resolved”.

Thank you very much,

Linda

 

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Steve, n0ads, EricB

It’s gone! Today at mid-afternoon, the message has not popped up at all. I think it was the GCInvoker by Adobe highlighted in Start Up programs. Although it didn’t show in the image, its C drive location matched the Properties of the error message when checked via your earlier instructions. Unchecking that and then finding and uninstalling the program in Control Panel must have done the trick.

Sorry it took me so long to interpret correctly the instructions and suggestions I was given. I sure appreciate the patience of tech-savvy Loungers with tech-not-at-all-savvy people such as I. Apologies, too, for posting unhelpful screenshots. I must have been too excited by the anticipation of having finally solved the issue!!

I’ll post this, confirm one more time tomorrow that no message appears and then mark this thread as “solved”.

Back to you with tomorrow’s findings…

Linda

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b, satrow, EricB

I’m back again. I read your instructional post again, did all  the steps leaving the error message open on my screen and found the .exe file in Processes in TaskManager.

I’ve attached a few screenshots of some steps (missed Properties one as I’d closed it inadvertently, sorry!).

I went back and re-read Satrow. Found the process in the list that seemed to match the Properties locaation (see highlighted one in attached), and unchecked it. I then opened Programs in Control Panel, found Adobe Genuine Service and uninstalled it.

Once I’ve had a chance to restart (with crossed fingers!), I’ll post results.

Hopefully,

Linda

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satrow

Okay, Eric and n0ads, got it. I’ll try again in a day or two and let you know how it goes. Will also post the images you mention, Eric. Sorry I forgot to attach the last one. I’ll attach it by itself now and the others when I get back into this.

Thanks so much for all your help!

Linda

Help. I didn’t quite manage to figure out what to do. I first searched for AdobeGenuineClient.exe (identified location via Properties) in Program Files to see if I could disable it there. It was nowhere to be found there.

I next went to msconfig, but can’t find the exact executable. I’ve attached the jpg of the checked Start Up files. I see 2 Adobe files, but neither seems the correct one. Do I uncheck both of them? Either? Neither?

Can anyone provide some more redirection. I’m not finding the items  I thought I could where I thought they’d be so obviously am doing something wrong!

Thanks again,

Linda

I’ve been rereading everything in this thread to determine what I need to do. I think my plan should be as follows:

1. Do not close the error message when it appears.
2. Locate the specific executable using error message Properties as outlined in Eric’s post #2760866.
3. Go back to the msconfig list and search for the file system location of the executable, expanding columns as needed.
4. Locate it in the file system and disable it.

Have I got it right? If you agree, I’ll follow these steps and report back results.

My thanks again,

Linda

 

 

Wow, I read through Eric and n0ad’s posts…so much detailed information! I could follow it, but can’t believe how you guys can delve into this material and come up with solutions!

I’ll be back once I’ve done my homework as outlined in post #2761731.

Yours in missing api’s

Linda

Thanks, Eric! I’ll spend some time reviewing your instructions and Satrow’s to try and locate the troublesome item. I will regard it as a challenge! I’ll post back results.

BTW, I agree about your Windows 10/Windows 7 comment!

Again, much appreciation for all the time you and the other contributors have spent working me through all this. Your assistance and your patience are beyond compare! THANK YOU!

Linda

I now understand, Eric. You’re right: closing the error message did remove the process from the list.

This is a little confusing to me. Are you saying that after you start your system and dismiss the error message the exact same error occurs if you use Ctrl+Alt+Del? You had said earlier that the error only manifests at startup and otherwise everything seems to run fine.

Sorry for the confusion. While the error message was open, each time I used Ctrl-Alt-Del, there was a ding which made me think the error was occurring.
With the error message closed, this did not occur. Not sure why there was a ding, but looks as if it has nothing to do with our issue.

Final question:

What do I do from here? From what n0ads said, it seems there must be an app on my PC that needs the dll. I have no idea what it is and can’t think of any new app I’ve added that would cause the issue. Am I best to just ignore the error message or do we need to figure out the app that needs it or do I find and delete the dll?

Sorry to be so confused myself!

Linda

Eric, I found the process following your instructions. Now do I just end the process? The warning that came up (system might become unstable) made me nervous so thought I’d check back before proceeding.

I await further instuctions.

BYW: the error message comes up each time I use CTRL-ALT-DEL to access Task Manager. Is that something we need to pay attention to?

Thanks again,

Linda

 

 

 

Wow, guys, terrific information. Thank you both so much for ALL the personal work you’ve done on my blasted nuisance issue.

I had seen the C++ article, but am unwilling to tackle that particular fix…too technical for me.

I’ll first try EricB’s solution and post back results. Give me a few days. I need a clear early morning head to tackle this stuff!

Again, many many thanks.

Linda

Well, phooey, Satrow and b. It just popped up again after I’d been away from the PC for a couple of hours. Another strange thing is that I couldn’t fine the program in Control Panel – Programs nor in Task Manager. I could find something similar only in “services.msc”, which is the one I tackled.

Any ideas on where to go next? It doesn’t seem to affect any operations of my computer so I suppose I could try to ignore it (bugs my Virgo self, however!).

Just re-checked Start Up folder, Services and found a lone Adobe program at the very bottom. I unchecked it. Maybe that will work?

Will post back in a couple of days once I’ve seen what happens with this latest attempt.

Many thanks and frustratingly yours,

Linda

 

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satrow

To all helpful Loungers,

It’s fixed! Well, I’m pretty sure it is since I restarted and the error message did not appear.

I used “services.msc” to find Adobe Genuine Services, right clicked it and both “disabled” and “stopped” it.

Final Question/Thought:

I’m now debating if I should remove “Adobe Genuine Service” from the Programs list in Control Panel or just leave things as they are as in if it ain’t broke, don’t fix it” or “the message is gone, Linda: forget about it”.

Many thanks for your help and patience with all this…very much appreciated!

Linda

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satrow

Hi All,

First, my apologies for completely missing b’s post and his link to an article. Now, having read his article and one posted by Satrow, I think I’m ready to fix this issue. I’ll start with the simplest solution/s and work my way through the others, if necessary.

Once I’ve got a solution, I’ll post back results and what worked.

Many thanks and, again, sorry for missing some key posts earlier!

Linda