Yet another Win10 version 1903 cumulative update video bug: Installing this month’s first cumulative update clobbers some Intel video drivers

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Mayank Parmar at Windows Latest has connected the dots on another Win10 version 1903 cumulative update KB 4517389 bug. (See the next post for yet anot
[See the full post at: Yet another Win10 version 1903 cumulative update video bug: Installing this month’s first cumulative update clobbers some Intel video drivers]

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Fred

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Most of the reddit instances seem to be HP machines, and solved by a more recent update via HP Support Assistant.

I updated 20 days ago from Intel DCH display driver version 26.20.100.7158 (not HP) to 26.20.100.7212 and an included fix was for “Minor graphical anomalies may be observed when opening Microsoft Store or Windows 10 start menu.”

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woody

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The main driver for all graphics related issues since Windows 10 RTMed back in 2015 is the fact that Microsoft is tweaking the underlying Hyper-V platform Windows is running on to death. While users not running Hyper-V VMs are affected to a lesser extend, users depending on Client Hyper-V get the full horror show (i.e. VMs do not boot, mouse cursor doing the tango, Microsoft Hyper-V graphics driver crash, memory leaks sucking hundreds of MBs a day, enhanced session mode video getting diconnected on boot, restart, and shutdown of VMs, name it). In the end, all Windows 10 users are affected since Hyper-V is part of the operating system and Windows won’t run without. Of course, Microsoft will tell you that Windows 10 is a new OS with rough edges and if you need a stable OS, you should use Windows 7/8.1. The latter EOLs in 2023 so Microsoft is not in a hurry to fix Windows 10 issues.

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Mr. Austin

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anonymous wrote:

In the end, all Windows 10 users are affected since Hyper-V is part of the operating system and Windows won’t run without.

Isn’t Hyper-V an optional feature which has to be enabled, and not available at all in Home or 32-bit editions?

Install Hyper-V on Windows 10

 

anonymous wrote:

Of course, Microsoft will tell you that Windows 10 is a new OS with rough edges and if you need a stable OS, you should use Windows 7/8.1.

I can’t imagine that Microsoft have ever said anything like that.

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Agreed, Hyper-V is optional and you must enable this function both in PRO and ENTRPRISE. Not sure if it enabled in default on Windows Server. Its solution for those who do not want to use (and pay) for VMware.

Dell Latitude 3420, Intel Core i7 @ 2.8 GHz, 16GB RAM, W10 22H2 Enterprise

HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

PRUSA i3 MK3S+

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columbia2011

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b wrote:

I can’t imagine that Microsoft have ever said anything like that.

Well, not recently.

About 4 years ago, ISTR that they did say something to that effect… about Windows 10 1507, from the applications side of things.

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That’s correct. ‘Hyper-V Host Compute Service’ and other hypervisor related services are installed on Windows 10 Home as well. Although not enabled, those services are part of the OS.

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Mr. Austin

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What does any of this have to do with a bug with an Intel display driver?

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Simply because Microsoft is messing with the graphics sub-system all 3rd-party vendors’ graphics drivers have to communicate with. Otherwise, graphics drivers from 3rd-party vendors that worked for ages wouldn’t cough all of the sudden. Does it make sense?

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[EP]

try updating the Intel Graphics drivers to version 26.20.100.7212 or higher
https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers

https://downloadmirror.intel.com/29074/eng/ReleaseNotes_100.7212.pdf

look at the KEY ISSUES FIXED section of the 7212 release notes:

-Minor graphical anomalies may be observed when opening Microsoft Store or Windows 10 start menu.

• This reply was modified 5 years, 5 months ago by EP.
• This reply was modified 5 years, 5 months ago by EP.

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I got that update 10/8/19, no issues of any kind.  My Intel driver is version 20.19.15.4531.

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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We’ve seen this on a number of HP notebook. Reinstalling the graphics drivers from the HP website has sorted the issue so far.

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doriel, b

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My Lenovo Yoga laptop has died, thanks to these fixes from Microsoft. The screen now rarely and rapidly flashes up and then disappears. I’m going to see if a USB-C to DP cable (not yet obtained) will allow me to connect a separate monitor. Has anyone else had this problem and solved it?

A bit of history. The Start Menu started popping up all by itself. I uninstalled the fix that was supposed to trigger that (at least, I thought I did) but the problem didn’t go away. So I reinstalled the fix. Then I decided to go through the ‘Fresh Start’ option which worked nicely. Then more fixed came from MS and I foolishly allowed them through and now my laptop is, as described above, almost bricked. Thankyou Microsoft.

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jeffbeechg wrote:

and now my laptop is, as described above, almost bricked.

I hope you have at least managed to check that this isn’t a hardware problem that just happens to coincide with the software issues…?

(Firmware / BIOS setup screen working would at least mean the display panel is alive, and further hardware testing should be possible by booting from a live-USB or some such…?)

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jeffbeechg

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mn– wrote:

jeffbeechg wrote:

and now my laptop is, as described above, almost bricked.

I hope you have at least managed to check that this isn’t a hardware problem that just happens to coincide with the software issues…?

(Firmware / BIOS setup screen working would at least mean the display panel is alive, and further hardware testing should be possible by booting from a live-USB or some such…?)

Thankyou for the suggestion, I will indeed attempt it if my USB -> DP cable doesn’t solve the problem.

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jeffbeechg wrote:

My Lenovo Yoga laptop has died

To check that the hardware works download a Linux Live image, write it to a USB and boot from that.

Can you roll back to a point previous to the issues (press F8 as Windows is starting)?
Do you have a backup you can return to?

cheers, Paul

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jeffbeechg

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Paul T wrote:

jeffbeechg wrote:

My Lenovo Yoga laptop has died

To check that the hardware works download a Linux Live image, write it to a USB and boot from that.

Can you roll back to a point previous to the issues (press F8 as Windows is starting)?
Do you have a backup you can return to?

cheers, Paul

Thanks Paul. I’m wondering if by dreadful coincidence it may be a hardware problem as I cannot even see the BIOS screen.

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Remove the power and the battery – if possible. Leave for 5 minutes. Replace and turn on.
Can you get into the BIOS now?
Do you get anything on the screen?

cheers, Paul

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… do note that in some Yoga models the battery is not user-removable.

These should have a hard reset switch instead, the kind that you use with a straightened paperclip or some such… location depends on specific model.

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• Windows Search and Internet Explorer with ‘X’ across dialog and links
• Triangled images in Microsoft Word.
• Chrome rendering a black screen

This causes i remove the update as mention however doesn’t seem to fix the issue even after re-imaging the OS https://www.computerworld.com/article/3446447/this-months-win10-1903-patch-throws-unexpected-error-quitting-and-doesnt-play-well-with-an-intel-vi.html

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[EP]

unrelated but MS has just released the optional non-security update for 1903 today Oct. 24 – KB4522355 (build 18362.449)

https://support.microsoft.com/en-us/help/4522355/windows-10-update-kb4522355

also Intel DCH Graphics driver version 26.20.100.7323 is available from Intel’s web site (adds 1909 support; may also work with older Win10 versions from 1709 to 1903) 🙂
https://downloadcenter.intel.com/download/29113/Intel-Graphics-Windows-10-DCH-Drivers

• This reply was modified 5 years, 5 months ago by EP.

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woody

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Gotcha on the front page.

That’s what I get for taking a lunch break….

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I’m a one-man IT department for a museum. We have a classroom, and we recently purchased 40 Dell Latitude 5590’s for school tours and guests to use. Got through two months of updates without a hitch. Then KB4517389 hit and random units are black screening upon boot – they are running, but only pure white graphics show at all (Dell logo for example), and only as a barely visible less-black graphic. Not usable at all. Digging through old cables for a VGA to find if the outboard works, so I can remove the KB update and/or update the driver. I noted that those that did not “glitch” are swallowing KB4522355, the follow up cumulative, and seem ok. Looking in the installed updates, Microsoft installed the Intel 24.20.100.6286 lang with the second September update. Thanks Woody and everyone who contributes here for some suggestions.

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Follow-up on the previous post. An outboard monitor works. Intel graphics panel and Windows Display can’t even detect the display panel. The Intel 26.20.100.7157 driver is as high a release as I could get for a download directly from the Intel site as linked above. Windows pops up a dialog stating “The driver being installed is not validated for this computer.” If I click Yes to the question “Would you like more information?” it sends me to Intel. “Get the driver from the manufacturer.” Dell says the driver I have is all they have. Looks like the beginnings of a old-fashioned Win98-style loop…

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anonymous wrote:

The Intel 26.20.100.7157 driver is as high a release as I could get for a download directly from the Intel site as linked above.

There are three more recent than that available from the link two posts above your first:

https://downloadcenter.intel.com/download/29113/Intel-Graphics-Windows-10-DCH-Drivers

anonymous wrote:

Windows pops up a dialog stating “The driver being installed is not validated for this computer.” If I click Yes to the question “Would you like more information?” it sends me to Intel. “Get the driver from the manufacturer.” Dell says the driver I have is all they have.

If you want to overcome that, you have to download the .zip, not .exe, version of the driver and install manually via Device Manager:

Error Message: Computer Manufacturer Graphics Driver Detected

How to Get Zip File Version of Intel® Graphics Driver

Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

I’ve done this many times and it’s not too painful and always successful.

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Thank you, b. At home from work now. I will grab the zip of the newest one and do the manual install tomorrow morning. Definitely shades of Win98 buggy updates and drivers.

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b

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Ok – taking possession of the past three anonymous threads – finally joined up after reading this forum for many years. Need to exercise my aging brain again. 🙂

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b

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I used all the above suggestions – uninstalled the update, manually installed the new driver, even a swing at system restore. Nothing. I hit the reset and let windows wipe and reinstall itself. Video came back on when it was about 40% done. Finished it, and set that one aside – not going to try any updates until after the November Crash Tuesday.

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