Windows Update_Same Problem_Two Computers

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Windows Update_Same Problem_Two Computers

Problem description: “Getting Windows Ready” Stuck Error

Problem occurs during Windows Update, after clicking “restart now”. I got the blue screen with message “Getting Windows Ready” “Don’t turn off your computer” and will not proceed.

Note: I have built two computers using the same hardware components. MOBO, SSD’s, HDD, memory, graphics card, etc.

Processor AMD Ryzen 5 3600 6-Core Processor 3.60 GHz

Installed RAM 16.0 GB

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro

Version 21H2

Installed on ‎1/‎24/‎2021

OS build 19044.1466

Experience Windows Feature Experience Pack 120.2212.3920.0

Details:

02/01/2022, first computer. Reconfigured Group Policy editor to allow for Windows Update. Intention was to install January 2022 updates. Clicked “check for updates”. Windows Update determined I needed

KB5009543 2022-01 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems

KB5008876 2022-01 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 for x64

Also driver for Intel bluetooth and AMD graphics.

I believe I remember KB5008876, NET Framework, downloaded 100%. Then I got the “restart needed” message. I noted that KB5009543 Cumulative Update for Windows 10 HAD NOT completed.

I clicked “restart now”. Booted to the “Getting Windows Ready” screen and would not proceed. I waited for 15 minutes, actually a bit longer while on my other computer looking for solution. The fist article I read listed as first step to completely disconnect from internet. I disconnected this problem computer from the internet and within a couple minutes, fairly quickly, the computer rebooted to the usual blue screen with message about updating Windows lasting the typical short time and then continued to boot to Windows normally.

02/04/2022, second computer. I spent a couple days but did not find a lot of discussion regarding this issue so I figured I just got unlucky. Windows Update found the same updates that were needed for first computer. When I clicked check for updates the same exact events happened. KB5009543 Cumulative Update for Windows 10 was not finished downloading when I got the “restart needed” message. I clicked “restart now” and booted to the same “Getting Windows Ready” screen. Waited 15 minutes then turned off my gateway, disconnected from internet and private network. Things went a bit different. After a couple minutes instead of rebooting the screen message changed, adding “Progress 0%” to the message. Waited another several minutes, maybe 10 minutes, but computer did not proceed. Based on a hunch, I restarted the gateway. Soon after the gateway finished starting the message “Progress 0%” changed to “Progress 30%” then the computer booted normally, starting with the “finishing updates” screen, then to Windows 10.

Both computers:

I clicked “check for updates” (second time), results were “Windows is up to date”.

I checked Windows settings, Update & Security, view update history and saw that both KB5009543, and KB5008876 installed successfully. Checked “About” PC and noted that OS build 19044.1466 is specifically related to KB5008876.

I checked control panel / Security and Maintenance / Maintenance / View reliability history and noted

a critical event logged “Windows Update Stopped working”. Below, in list of Informational events, only KB5008876 2022-01 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows was on the list, summery was Successful Windows Update. Both computers.

Also for both computers the driver for Intel bluetooth and AMD graphics were installed.

I ran sfc /scannow as administrator, results were “Windows Resource Protection found corrupt files and successfully repaired them.”

Bottom line question is “did I just get really unlucky, or is there a problem common to both computers”

What is really interesting is when I searched the Ask Woody forums I found a recent post by JC Zorkoff where, in response to a different issue, he describes exactly the same problem I experienced. In his case, he used a disk image he created prior to Windows Update to get up and running. Link to his post,

https://www.askwoody.com/forums/topic/thinking-about-switching-from-acronis-ti-to-reflex-free-and-looking-for-input/#post-2421769

I also create a fresh disk image of the OS drive before any Windows Update.

Any suggestions as to what caused this? I’m worried about the next time I update Windows.

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I believe I remember KB5008876, NET Framework, downloaded 100%. Then I got the “restart needed” message. I noted that KB5009543 Cumulative Update for Windows 10 HAD NOT completed.

I clicked “restart now”. Booted to the “Getting Windows Ready” screen and would not proceed.

It would not proceed  because the other larger Cumulative update was still “installing”.

The same thing happened to me several months ago when Windows Update started showing a “restart” button under the title of EACH update and not a single restart button when all the updates were done “installing”.  I jumped the gun and clicked the “restart” button under the NET frame update.  “Getting Windows Ready” stay up for LONG time.  I thought the machine was hung for a while.  I just left the room for a while to avoid the temptation to try anything until I was absolutely sure it was hung.  When I came back the computer had restarted and everything was normal.  I checked  Window Update “View update history” and everything has installed successfully.

The long hold time at the “Getting Windows Ready” screen is/was just letting the download of the larger Cumulative update finish.  Since the Cumulative updates take a long time “downloading” it’s easy to assume the machine is hung.

Simply wait for ALL the updates to show the restart button.  When all the updates are finished “installing” Windows will display the large “Restart Now” button we’re all used to seeing also.

=================================================
Custom built desktop
-Win 10 Pro 21H2 OS build: 19044.1415
-Cooler Master HAF 912 Mid Tower case – 5 fans and CORSAIR Liquid CPU Cooler.
-Asus motherboard TUF X299 Mark 1
-Intel Core i7-7820X Skylake-X 8-Core 3.6 GHz. Overclocked 29%. This CPU is one of the few 7th gen chips approved for Win 11.
-RAM 16GB – Graphics card: GTX 1050 Ti Windforce 4GB
-Boot drive: Samsung EVO 250GB PCIe NVMe
-Data drives: 3 internal 1TB SSDs
-Brave browser and occasionally Firefox and Chrome. No Edge.

 

 

 

Desktop Asus TUF X299 Mark 1, CPU: Intel Core i7-7820X Skylake-X 8-Core 3.6 GHz, RAM: 32GB, GPU: Nvidia GTX 1050 Ti 4GB. Display: Four 27" 1080p screens 2 over 2 quad.

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Ken

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You should restart only after all updates have been installed.

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To continue my story, after I restored the image and all was working as before, I used WUMGR to hide the .net update and allowed the Cumulative update to install by clicking “Check for Updates” in the Windows Update page. That one updated without any problem.

Then I selected to un-hide the .net update and it installed without any problem.

Windows Update used to work much better than this. Too bad we have to turn to other programs to fix the problems created by Microsoft.

 

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Ken

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Just as a warning to potential ‘hung machine during Windows update’ users…do NOT simply turn off the computer!

About a year ago, a friends’ computer was in the process of upgrading Windows versions from 20H2 to 21H1.  As we all know, next release updates are lengthy, even on ‘screaming fast’ machines.  Unfortunately, his older, slow, quad processor with even slower hard drive ran and ran and ran.  According to him, after 4-5 hours he turned it off, he later admitted.  Whether he simply turned off the power strip or held down the power button, I don’t know.

He finally gave me a call and after a couple of attempts to get it to boot at his house, I took it back to my place where have a number of tools and tricks available.  I struggled for several hours with any of a variety of ways to get it past POST and start Windows, including various ‘Windows recovery’ tools, both builtin and external without success.  I finally gave up.  So, I copied his 4-5 TB of ‘my documents’ (mostly downloaded movies from some site), purchased and downloaded a genuine Windows 10 (he didn’t have the original DELL CD) and did a clean install back onto his hard drive and restored his files and what programs were downloadable.

Moral of the story…unless one is thoroughly backed up before attempting a Windows update, do NOT turn it off while it updates!

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DriftyDonN

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First let me thank all of you for responding to my question about Windows 10 update problem. It appears that the general consensus is that it is possible that there is nothing actually wrong with the software or settings on my computers. That I probably caused the “Getting Windows Ready” Stuck Error by clicking “restart” too soon, before all updates were finished downloading and installing.

I was not aware that “Windows Update started showing a “restart” button under the title of EACH update and not a single restart button when all the updates were done “installing”. (as per TechTango)

Having said that, do you think it is possible that KB5009543 2022-01 Cumulative Update for Windows 10 Version 21H2 is actually installed correctly? After booting to Windows, and clicking “check for updates” a second time and receiving “windows up to date”, is this verification that KB5009543 is installed correctly?

If this were your computer, and at this point not experiencing any problems, would you let this sleeping dog lie and just wait until its time to update again?

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DriftyDonN

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In Settings under Windows Update\View update history, click on the “Uninstall updates” link at the top. That will show you what used to be under “View installed updates” in Win7 and before. That is where to look for what is actually installed (or not),

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Ken

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PKCano wrote:

In Settings under Windows Update\View update history, click on the “Uninstall updates” link at the top. That will show you what used to be under “View installed updates” in Win7 and before. That is where to look for what is actually installed (or not),

That’s good to know, thanks for the tip. Both KB5009543 & KB5008876 are listed as installed updates.

Thanks again to all of you for the help with this issue, I feel my issue is resolved for now. I learned a lot from this discussion.

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