Windows Installer (XP Pro SP2)

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Tell use MORE about this CD.
What program is it and where did you get it?
Is it a factory made or a copy of one?
Is this program built for the OS that you are running?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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I didn’t want to implicate the vendor because I’m pretty sure the fault lies with my XP configuration and not with the vendor.
But here goes:
Serif PhotoPlus X2, Vista-ready, factory made.
Most of my other applications were set up by Installshield, but Serif PagePlus 11 and Serif PhotoPlus 11 were set up by Windows Installer, quite satisfactorily: that was before Internet Explorer 7 came along.

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I noticed you said that the software is Vista ready. Is the software for Vista only? Could be the installer is looking for the wrong Windows OS. I highly doubt it is an issue with Windows Installer. That is used all the time when you apply patches. There is lots of other Microsoft and third party software that uses it also. I don’t remember for sure but IE7 could have required a newer version of Windows Installer but that should’ve been installed automatically and should not have any effect on other installs.

Joe

--Joe

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Found the following at http://www.serif.com/photoplus/photoplusx2/support/%5B/url%5D
As you can see it is good for BOTH XP and Vista therefore IE7 MUST be usable as it comes with Vista.

System Requirements
Minimum:
Pentium PC with CD-ROM drive and mouse
Microsoft Windows® XP or Vista operating system
128MB RAM
222MB (recommended install) free hard disk space
SVGA display (800×600 resolution, 16-bit colour or higher)
Additional disk resources and memory are required when editing large or complex images.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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OK – this goes against the grain! I have installed IE7, and have acquired Windows Genuine Advantage in the process.
But attempting to install PhotoPlus X2 still results in the same error message and no installation.

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When you put the CD in the your CD device does the install autostart? Also, if you look in add/remove programs is Windows Installer 3.1 listed?

Joe

--Joe

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Install doesn’t autostart – I think I have autorun disabled anyway.
I have installed several programs from CDs since this problem with PhotoPlus started, but they all used Installshield or their own custom installers.
Yes Windows Installer 3.1 is listed.
There were no difficulties whatever in installing IE7 from download.

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What file are you running to start the install? Have you looked at autorun.inf to what would be started if you had not disabled autorun?

Joe

--Joe

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Yes – autorun.inf calls startup.exe and that’s what I click, resulting immediately in the oft-repeated error message.
Here’s autorun.inf:
[AutoRun]
icon=PhotoPlus.ico
label=Serif PhotoPlus X2 Studio Pack
open=setup.exe

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Can you find the installer file on the CD with Windows Explorer?

Joe

--Joe

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A new CD that is supposed to be installed by Windows Installer can’t be installed. I thought this might date from installing IE7 (which I haven’t used) so I removed it using Control Panel. Still can’t install. The IE desktop Icon was still there, so I clicked it and IE6 is still operational. However, Windows Installer still won’t install the program. Every time I try, the error message is the same as if I try to install a program that’s already installed: –

Following guidance from the CD supplier, I have tried all possible combinations of Started/Stopped with Automatic/Manual/Disabled for Windows Installer running services.msc and I still can’t install their program — not even with a replacement CD that’s certified to load OK at their place.
I haven’t installed all of the options that come as part of XP, by any means – is one of them required for Windows Installer to work?

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