• Windows 7 not responding (x64 and x32)

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    #491758

    For the past few days, whenever I try to do anything in any program I get the “Not Responding” in the title bar. I use Secunia PSI as well as the usual Windoze update. I’ve tried CCleaner and Glary Utilities to clean up and uninstall all the latest program additions to both systems. I’ve run Avast full scan and the f-secure rescue CD neither found anything. I’m currently trying Bit defender and Malwarebytes to quadruple check both systems. What I’m afraid happened, is that I installed a Windoze update that I shouldn’t have. One system is a Sony Viao VPCM121AX running W7 Home Premium (32) SP1 and a Lenovo 6136 running W7 Professional 64 SP1. Task manager shows 99 percent idle yet nothing is happening. Interestingly, my HP ProBook running W7 Home Premium 64 SP1 seems unaffected.

    Anyone have a similar experience?

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    • #1420585

      Have you tried running “sfc /scannow” in an elevated command prompt window to check if any system files have corrupted. It will attempt to repair them.

    • #1420616

      Do you have restore points prior to the addition of the Windows update you think caused this? I find restore points quite useful to recover from problematic updates (although unfortunately not always as reliable as they should be).

      • #1421068

        I’m about to try to restore the Viao VPCM121AX to about a month ago. There were multiple “critical updates” and one of them might have been fatal. I’ll see how that goes, then if successful, I’ll try it on the Lenovo 6136. If it doesn’t work then I might try to run the W7 install and see if it has an option to repair the current installation.

    • #1421181

      Well neither of the above seemed to work. Memtest86 passed on both machines. Disks pass SMART testing. I’m copying all my files to external backup. Will look for any system test utilities and run them to verify the motherboards and other hardware are OK. Then do a clean install…unless anyone else has any good ideas…

    • #1421220

      I would run CCleaner and disable as many startup items as possible. One of them is probably the culprit.

      To do more extensive troubleshooting:

      Try starting the computer in Safe Mode. Some of the things which will cause the described behavior can’t operate in Safe Mode.

      If that eliminates the problem, then try starting the computer in VGA Mode. (It’s not called VGA Mode in Windows 7, but the idea is that you are running Windows in low-grade video mode.)

      If that eliminates the problem, then you know that the problem is somehow related to video. If the problem persists (but was eliminated in Safe Mode), then you know that the problem is Windows-related, not hardware-related.

      Group "L" (Linux Mint)
      with Windows 10 running in a remote session on my file server
    • #1422376

      Thanks for all the suggestions. Unfortunately none of them worked. I finally wiped the drives and did a clean install. Things seem to be OK … so far…

    • #1422620

      If get offered updates from windows again only select one at a time. (check setting in updates is set to notify only but not download or install or download only but not install) then test after each update for a day. That way you may discover which update caused the problem and be able to uninstall it before any other updates installed as you will have the date installed listed in installed updates. once found and uninstalled on next run to look for updates you can right click and choose hide up date so don’t get offered it again.

    • #1423333

      I’ve already set updates to be downloaded but not installed until I install them, but I haven’t been doing them one at a time. In retrospect that seems like a good idea, although I can’t say for sure that it was an update that did me in. It could have been my own doing…or undoing…
      Dave

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