Windows 7 Backup error

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I have been using the Windows Backup program for a long time with no issues. This morning the backup won’t complete with an error code: 0x8100037. There is an exploit that pops up that is Java/CVE-2008-5353.KE which when attempting to remove it comes back as succeeded but says not found and the backup won’t complete. I had removed Java some time ago with no issues other than not being able to run Secunia for updates. I tried installing the latest version of Java to see if that solved the backup issue but it doesn’t. Can somebody help me solve this problem?

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Dale, Welcome to the Lounge.

I’m sorry to say that I do not trust the Windows Backup and Restore. it just is too basic for my likes. I do not know what your problem might be, so my advice is to check out the numerous threads in the Security and Backups forum for other 3rd party alternatives.

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If you have malware, you need to remove it, regardless of the backup. I am not sure I understood whether you have removed it successfully or not.

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I run the removal program and it says that it succeeded, but also says the item not found. Everytime I try to rerun the backup the malware is still there.

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I think you need to try some other malware removing app. What are you using now?

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You will need to rid your system of this prior to attempting any imaged backup.

Try another tool like Malwarebytes Antimalware. Download it from another computer
and install it from a USB thumb drive. Run the program from safemode. Perform the “full” scan, not the “quick” scan.

Malwarebytes Forum
If this is unsuccessfull make a post to the Malwarebytes Forum.

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Try cleaning out the folders at “C:UsersUSERNAMEAppDataLocalLowSun”. Uninstalling Java does not remove old folders.

Joe

--Joe

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Thanks everyone for your help. JoeP’s answer was the right one. I deleted all Java folders but the latest version and was able to run my backup to completion. Good to know it wasn’t a Trojan after all.

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If you go to Control Panel/Java, this opens the Java Console. In the General tab, open Temporary Internet Files/Settings and uncheck Keep temporary files on my computer. This should prevent this from reoccuring.

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