Win 11 24H2 will not install

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Hi,
I have an Acer Spin SP314-54N V1.13.
Microsoft has tried twice to install 24H2 and it fails.
After a while the update disappears from my computer.
History of the laptop:
Win 10 upgraded to Win 11 home. Then upgraded to Win 11 Pro.
Here is the result when I run SetupDiag.

Microsoft is useless. I couldn’t find this error on their web site.

I would appreciate any thoughts on what might be going on. My wife’s LG installed 24H2 without any issues.
Thanks,
Michael

HKEY_LOCAL_MACHINE\SYSTEM\Setup\SetupDiag\Results
ProfileName REG_SZ FindAbruptDownlevelFailure
ProfileGuid REG_SZ 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiagVersion REG_SZ 1.7.0.0
DateTime REG_SZ 03/16/2025 06:59:01
FailureData REG_SZ Error: SetupDiag reports abrupt down-level failure.Last Operation: Error: 0xC1900208 – 0x4000D LogEntry: 2025-03-16 04:25:25, Error MOUPG CSetupManager::ExecuteInstallMode(1084): Result = 0xC1900208 Refer to “https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes” for error information.
FailureDetails REG_SZ ErrorCode = 0xC1900208, ExCode = 0x4000D
HostOSVersion REG_SZ 10.0.22631
TargetOSVersion REG_SZ 10.0.26100.3476 (ge_release_svc_prod1.250305-1758)
UpgradeStartTime REG_SZ 3/16/2025 4:03:01 AM
UpgradeEndTime REG_SZ 3/16/2025 6:58:47 AM
UpgradeElapsedTime REG_SZ 02:55:46
RollbackStartTime REG_SZ 1/1/0001 12:00:00 AM
RollbackEndTime REG_SZ 1/1/0001 12:00:00 AM
RollbackElapsedTime REG_SZ 00:00:00

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https://www.anoopcnair.com/windows-upgrade-failed-error-0xc1900208/

Can you see if there is an compatibility block in those file locations?

Susan Bradley Patch Lady/Prudent patcher

2 users thanked author for this post.

Michael1950, satrow

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If the above doesn’t get close enough to allow specific error detection, you could try this: https://learn.microsoft.com/en-us/windows/deployment/upgrade/log-files

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Michael1950

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Argh! I’ve been through the setuperr.log and all of the other files without much success. I did find one reference to Logitech. I have the Brio camera. I think all of the arcane codes are too much for my pea brain.
I don’t have 24H2 queued anyway, so I can’t even test it.
Thanks for the help.
Michael

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Instead of letting Windows install it, download the ISO from MS, mount it (double click) and then run setup.exe from the mounted ISO (new disk).

cheers, Paul

2 users thanked author for this post.

Michael1950, PL1

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This is the way I always do upgrades of this sort.  I did a number of upgrades from Win 7 to Win 10 that way (even if Win 7 didn’t have native capacity of mounting a .ISO, and I had to use a third-party tool), as well as installing semi-annual updates, when Win 10 was doing that. Thus, I could install the oldest still-supported update when Microsoft was pushing newer versions.

With Win 11 24H2 still considered to be “Not Ready for Prime Time”, but Microsoft now delivering 24H2 via Windows Update to machines upgrading from Win 10, I’m doing the same methodology for computers in my office — I mount a 23H2 image and run that installer, and the result being that a Win 10 machine is upgraded to 23H2 and not 24H2.

One further reason to upgrade via mounted .ISO is that for computers that are connected to a LAN, then all of those machines can upgrade from the same .ISO image, and you only have to download once, rather than forcing download of of the same 5.5 GB for each machine separately.

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Hi Paul,
I seem to remember that using the ISO was not a good way to install 24H2. Not sure where I saw it. Maybe it was in the early days when 24H2 had loads of bugs.

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It’s the way we install all Windows upgrades / re-install Windows. It will offer to upgrade and you select “keep everything”.
Nothing “not good” about it.

As always, make an image backup first.  🙂

cheers, Paul

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Hi Paul,
OK, I will go ahead and do it.
My computer has been running just about flawlessly (knock on wood) since W11 was installed.

By the way, I’d like to mention I have been using CCleaner for quite some time to clean the registry.

Thanks again to everyone that responded.
Michael

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I never clean the registry. It is a database and does not affect the performance of your computer. Cleaning it, on the other hand, can cause issues if the wrong thing is cleaned.

cheers, Paul

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PL1

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Hello,
Well, I finally stumbled on what I hope is a fix for this issue.
The way I found the incompatible drivers is when I tried to enable core isolation.
It came back with three driver names. For completeness these are the names.
RTL2832U_IRHID.sys
RTL 2832_UBDA.sys
(These are Realtek files)
WDESAM64_prewin8.sys. (Western Digital)
To delete the offending files:
In the Core Isolation page, click the down arrow on the file name.
This will show you the OEM___ number of the driver.
Then go to device manager> view by driver.
Select the OEM___ file and right click to delete.
One of these files was dated 2009.
When I rebooted, I could enable core isolation.
Hopefully that solves the 24H2 installation problem. I will update
when 24H2 is offered again.
Thanks again for all the help.
Michael

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I have yet to try to install 24H2, but following Susan B’s comment the other week, I thought I would try the “Installation Assistant”  idea, to be sure, although I am already on 23H2 without trouble.
I get

So I get the PC Health app and run that:

The question is who is my organization?  This machine is mine alone, and I am admin.
Could the Xanatos Update Manager be responsible?  How would I check?  Can it be disabled temporarily without allowing automatic updates to kick in?
Is it Gibson’s Incontrol app that leads to that condition? (I have control …)
I am loth to try any experiments without some clue.

Curiously, if I go back to the Installation Assistant and refresh, I get:

– so some check appears to be done anyway, even without the PC Health check!
It also does not say what version, so I would have to assume 24H2.

None of this is very helpful.  Any thoughts?

BWD

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CynicalSnail wrote:

The question is who is my organization? This machine is mine alone, and I am admin.

If even one Group Policy (or its registry equivalent) is set other that its “default value“, Windows will display that warning.

This happens because Microsoft “assumes” only organizations ever use Group Policy settings.

And yes, if you’re using InControl, it sets 6 different values in the registry; some of which are the same values modified by certain Group Policy settings.

See the W10 Grp Policy vs InControl thread for details.

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Even one!  Right, that makes sense.  The oddity is then that it seems to stop me doing things!
InControl: In that context, makes sense as well.
Thank you.
What makes this complicated, then, is that I have had to set GPs because some things are blocked from running (since updates in January, I think) – Dropbox, Intel stuff, Powertoys!, and several others.  All quite absurd, I could not find any other way round.

 

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It is only a warning (i.e. it can be “dismissed” by clicking the X in the top right corner. )

BTW, you’ll also see a warning at the top of the Windows Update screen if you have a Group Policy (or its registry equivalent) set.

However, there’s a View configured update policies link right below that one to display the settings that cause the warning to appear.

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CynicalSnail wrote:

Is it Gibson’s Incontrol app that leads to that condition? (I have control …)

Release control or set to Windows 11 24H2.

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One step, for sure.  I’ll not do this on my main PC just yet, but I tried the whole sequence on a laptop (where InControl is off), and all I get there is error 0x8007007F, repeatedly, after about 70% on stage three.  There is 160 GB free on the drive, so lack of space (mentioned often for that error) is not relevant (I hope).

 

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If you haven’t done so, in an elevated Command Prompt try running (in this order):

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

 

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I had done, but did it again – no problems found.
Also:  DISM /Online /Cleanup-image /AnalyzeComponentStore
found 3 items, then
DISM /Online /Cleanup-image /StartComponentCleanup
Same result – same error.

 

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Alex5723 : I had the notification email for a message from you, but for some reason it does not appear here.

Anyway, the laptop is allegedly compatible – all boxes ticked.

 

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Alex5723

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I then found that Xanatos WUMGR still had “Hide WU Settings Page” selected.  Clearing that and the ‘organization’ message disappeared!  Progress!

However, running the Inst Ass again gets the same error.

WU page in Settings itself  does NOT offer 24H2 – “up to date”, it says.

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CynicalSnail wrote:

DISM /Online /Cleanup-image /AnalyzeComponentStore
found 3 items

After DISM run SFC /scannow

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Yes, did that as well – no problem.

 

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Hello Again,
Well, 24H2 finally installed but WITHOUT my permission.
I discovered this when I checked for updates Argh!
Seems the three drivers I deleted were the problem.

Everything seems to be running fine.

I did run into an interesting event while doing the update for .NET and cumulative update preview.
When I rebooted the computer, it started repairing an SSD
that had been trashed by my chickening out when I did a clone by cancelling the operation.
It took about two hours to fix the drive as it went sector by sector.

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Michael1950 wrote:

while doing the update for .NET and cumulative update preview

Why are you installing previews? They are on my banned list.

cheers, Paul

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