• Win 11 24H2 will not install

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    #2760051

    Hi,
    I have an Acer Spin SP314-54N V1.13.
    Microsoft has tried twice to install 24H2 and it fails.
    After a while the update disappears from my computer.
    History of the laptop:
    Win 10 upgraded to Win 11 home. Then upgraded to Win 11 Pro.
    Here is the result when I run SetupDiag.

    Microsoft is useless. I couldn’t find this error on their web site.

    I would appreciate any thoughts on what might be going on. My wife’s LG installed 24H2 without any issues.
    Thanks,
    Michael

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\SetupDiag\Results
    ProfileName REG_SZ FindAbruptDownlevelFailure
    ProfileGuid REG_SZ 55882B1A-DA3E-408A-9076-23B22A0472BD
    SetupDiagVersion REG_SZ 1.7.0.0
    DateTime REG_SZ 03/16/2025 06:59:01
    FailureData REG_SZ Error: SetupDiag reports abrupt down-level failure.Last Operation: Error: 0xC1900208 – 0x4000D LogEntry: 2025-03-16 04:25:25, Error MOUPG CSetupManager::ExecuteInstallMode(1084): Result = 0xC1900208 Refer to “https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes” for error information.
    FailureDetails REG_SZ ErrorCode = 0xC1900208, ExCode = 0x4000D
    HostOSVersion REG_SZ 10.0.22631
    TargetOSVersion REG_SZ 10.0.26100.3476 (ge_release_svc_prod1.250305-1758)
    UpgradeStartTime REG_SZ 3/16/2025 4:03:01 AM
    UpgradeEndTime REG_SZ 3/16/2025 6:58:47 AM
    UpgradeElapsedTime REG_SZ 02:55:46
    RollbackStartTime REG_SZ 1/1/0001 12:00:00 AM
    RollbackEndTime REG_SZ 1/1/0001 12:00:00 AM
    RollbackElapsedTime REG_SZ 00:00:00

    Viewing 5 reply threads
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    Replies
    • #2760061

      https://www.anoopcnair.com/windows-upgrade-failed-error-0xc1900208/

      Can you see if there is an compatibility block in those file locations?

      Susan Bradley Patch Lady/Prudent patcher

      2 users thanked author for this post.
    • #2760062

      If the above doesn’t get close enough to allow specific error detection, you could try this: https://learn.microsoft.com/en-us/windows/deployment/upgrade/log-files

      1 user thanked author for this post.
    • #2760067

      Argh! I’ve been through the setuperr.log and all of the other files without much success. I did find one reference to Logitech. I have the Brio camera. I think all of the arcane codes are too much for my pea brain.
      I don’t have 24H2 queued anyway, so I can’t even test it.
      Thanks for the help.
      Michael

    • #2760085

      Instead of letting Windows install it, download the ISO from MS, mount it (double click) and then run setup.exe from the mounted ISO (new disk).

      cheers, Paul

      2 users thanked author for this post.
    • #2760363

      Hi Paul,
      I seem to remember that using the ISO was not a good way to install 24H2. Not sure where I saw it. Maybe it was in the early days when 24H2 had loads of bugs.

      • #2760380

        It’s the way we install all Windows upgrades / re-install Windows. It will offer to upgrade and you select “keep everything”.
        Nothing “not good” about it.

        As always, make an image backup first.  🙂

        cheers, Paul

    • #2760557

      Hi Paul,
      OK, I will go ahead and do it.
      My computer has been running just about flawlessly (knock on wood) since W11 was installed.

      By the way, I’d like to mention I have been using CCleaner for quite some time to clean the registry.

      Thanks again to everyone that responded.
      Michael

      • #2760559

        I never clean the registry. It is a database and does not affect the performance of your computer. Cleaning it, on the other hand, can cause issues if the wrong thing is cleaned.

        cheers, Paul

        1 user thanked author for this post.
        PL1
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