Vista Error 1628

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Hei. This is my first post on the new Woody so here’s hoping!
Under other post/s (and I don’t know how to specify them here … yet) I have investigated with excellent guidence some desktop (explorer/internet explorer) problems that I had or still may have … though all is well just now.
Via the HP Health Check feature in my HP 6500 series laptop I am now advised to download and install a newer version of their ‘Active Support Library’- Version 3.1.9.1. It will not install. Failure stated is ‘1628 Fails to Install’. I had a look on the web at what this actually means and it seems to point to registry problems for which there appear to be many different suppliers of ‘Fix your Registry’ ‘no worries mate’.
I have never got into the ‘registry’ since I understand this is for ‘experts only’ but maybe this is the time to have a go … perhaps faults in registry also have given me the other two desktop issues mentioned?
What is the ‘Woody/Microsoft’ recommended (easy to use) free download that I could apply to try to solve this and maybe other registry problems … I think something was suggested to me in one of my earlier postings but ‘how to find it’ I have yet to solve! Must take time out to read ‘Help’.

And thanks to all those who have given us these new Woody tools to learn.
Ron

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Since this is HP software you are trying to install, have you checked the HP support site?

Could be a permissions problem for a registry key. Is there a log file generated?

Joe

--Joe

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Hei Joe,
Thanks for your reply … somehow I don’t think that I am replying direct to you and I can’t work out how to do it from the Help menu. Need your expert guidence also on this if possible!
I can’t find anything specific on the HP site. The pc Event software suggests that the update was installed but clearly its not because of the install failure report. I think that I have attached the Event Report for you to see.
I could install eg CCleaner which seems to be recommended to check the Registry. But then the problem for me will most likely be to understand what to do from the report, not having any experience of working in the Registry. Maybe when I have done a Registry check I could ‘screen print’ the result and seek more advice before pressing a ‘Fix’ button … what do you think?
This software update is not critical but it would be nice to solve it.
Ron

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I hate to “commandeer” a Vista thread but you’ve asked two question in your posts that should be answered. In the upper right corner of each post is a Post #. If you click it, a window will open as shown here. Press Ctrl-C to copy the link to your clipboard. Click OK to close the window. Then, if you want, you may paste that link into any post, like this: [post=”761418″]Post 761418[/post].

It seems you used the reply button at the bottom of the thread to reply to Joe. However, if you use the reply button in the lower right corner of Joe’s post, it will “quote” Joe’s post in your reply so it will be clear to all readers that you are responding to Joe. You may, if you like, shorten that by highlighting and deleting all the text between the quote tags and it will leave only what’s called a “snapback” icon that allows one to click to see Joe’s full post. See how I arrived at the quote you will see in THIS post in this graphic:

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Hei Bigaldoc … thanks for your advise.
I am trying your second suggestion to see if I can reply to you. Have I got this correct now? Last time I tried to reply to Joe but did not delete any of his text etc from my reply … I got a message to say something about the ‘links not corresponding and that I should correct them before trying to send?
So I guess the correct way is to just leave the initial header from (in this case) you in my reply?
(To make my reply to Joe I guess that I sent a ‘reply to me!’)
Ron

Edited by StuartR to add [i]/quote[/i] to the end of the quote so it displays properly

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It’s not really very important who you reply to. Most Loungers will be using Standard view, in which it isn’t possible to see to which post you reply anyway, unless you quote the post.

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Hei Hans,
How do you know that I have replied to your post without keeping a look at threads? It seems that you get an email (I did from you) but I can’t quite work out what I need to do to make sure that you get an email when I reply?

Hey … I guess that all of this is for a general ‘How to use Woody’ posting so maybe I had better also get back to what I started to ask above, part of which is:
I could install eg CCleaner which seems to be recommended to check the Registry. But then the problem for me will most likely be to understand what to do from the report, not having any experience of working in the Registry. Maybe when I have done a Registry check I could ‘screen print’ the result and seek more advice before pressing a ‘Fix’ button … what do you think?
Ron

Stuart … what does this mean and how did you do it?
Edited by StuartR to add ‘quote’ to the end of the quote so it displays properly

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Even in flat mode, I don’t agree with Hans. It’s nice to know which post you’re responding to. That’s why I like this “in the middle” method of cutting out the text but leaving the snapback. You still didn’t do it correctly in this reply. Stuart fixed your previous one, so here’s a screenshot of what I did to show you that, in order to make it show up right, you HAVE to leave the tag ENDING for the quote in place. If there’s more than one quote, they must have two opening and two closing tags. Check this out to see if it clarifies.

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Giving it ‘a go Al … Ron. Its looking good at the preview!!

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About CCleaner: it is a relatively conservative registry cleaner, so I think it’s generally safe to delete everything it suggests. CCleaner will offer to make a backup of the registry before deleting entries; you should let it do so – if something goes wrong (which is very unlikely), you’ll be able to restore the original situation.

About posting: I don’t have any e-mail subscriptions. I just look through the forums to see where new replies are posted. So whether you reply directly to me or to someone else, I will read it.

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Thanks Hans … think I will give the CCleaner a go and report my findings
Ron

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Thanks Hans … think I will give the CCleaner a go and report my findings
Ron

[/quote]
Way To Go, Ron! Two in a row – good job!

But just to close the loop on this, here’s another screenshot of what I meant by double quotes. I believe there might be a “bug” in the new Lounge software that leaves out the second closing quote tag, so you can see in this shot that I’m adding it manually (blue highlight). Have fun and Happy Lounging!

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Stuart … what does this mean and how did you do it?
Edited by StuartR to add ‘quote’ to the end of the quote so it displays properly

Tags in this board have a very specific format. You must always have an opening tag which looks like this [tag] and a closing tag which looks like this [/tag]. So for example a quote starts with [i]quote[/i] and ends with [i]/quote[/i] (it actually has extra information with the username, date/time and post number, but that is irrelevant here).

In your post you had [i]quote[/i] at the beginning of the quote, but you didn’t have [i]/quote[/i] at the end, so it did not display as a quote. I just edited the post and added the the text [i]/quote[/i] at the end of the quote.

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Since the Windows Installer reports that it installed correctly, it could be just some post installation cleanup problem. What version does the program says it is if you look at Help | About ?

Joe

--Joe

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Hei Joe,
Can’t find this particular programme (HP Active Check Library) listed in CP/Programmes. But in the HP Help/System Info it lists the earlier one 3.1.6.1. and not the later one 3.1.9.1.
Something is obviously screwed up here so I guess a Reg cleanout may be the way to go.
Ron
ps It must I think be a prob on my pc … there are 1000’s of HP users out there and if it was a ‘HP’ problem then I think a response on Woody (like … ‘I have the same prob’) would have hit us by now.

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Are you running with a userid that is a normal user or an administrator? Can you download the update separately, save it, then right click the saved copy and “run as administrator”?

Joe

--Joe

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Hei Joe. Yep, I run as admin and have tried a download ,then Run as Admin, and its still no go.
I think that I will have a try at the CCleaner but will have to leave that for a few days due to other pressing matters.
Thanks mate
Ron

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Yes Yes Yes … Thanks all for allowing me to take up so much of your valuable time Slowly its beginning to make sense and I am getting to (sort of) like the new Woody’s.

Oh, and I have download CCleaner but now is not the time for being brave … need a few hours (day’s??) to have a bit of a read before I push the Registry clean buttons. What a successful day for an ‘old feller’
As they say ‘up ere’ Tusen takk … that’s if the snow is not above head level!
Ron

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Is there anyone out there who can guide me on these Registry enties highlighted by using CCleaner? Which ones/types can I safely remove and which should I be careful about … even though I understand that CCleaner will offer to do a back-up when I hit the FIX button.
I have (I think!) attached a text file listing from CCleaner and can at least comment on a few of them … there seem to be a lot of suggested fixes!
-I no longer use Symantec/Norman AV but Kaspersky. If I fix these could it cause problems
-I do not use Nikon Picture Project/View NX and deleted the software. I just use Nikon Transfer to import pics from my camera
-I deleted Apple QT software and have never use iPod/iTunes
-I deleted all the Google stuff that got into my pc apart from Google Earth and I only use IE7 web search

I will be sooo grateful for a bit of expertise on this
Ron

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I don’t see any items that would cause problems if you remove them. I think you can go ahead, letting CCleaner make a registry backup of course.

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Hei again,
Finally had the courage to use CCleaner on the Reg so it should be clean for a while.
It did not assist in resolving the HP Active Library update software problem so I think that I will just forget it for the time being. Its not a critical maintenance feature and its possible that it will automatically sort itself out some time in the future.
But if anyone has got more help ideas then they would be most welcome …
Cheers
Ron

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Hei again,
Finally had the courage to use CCleaner on the Reg so it should be clean for a while.
It did not assist in resolving the HP Active Library update software problem so I think that I will just forget it for the time being. Its not a critical maintenance feature and its possible that it will automatically sort itself out some time in the future.
But if anyone has got more help ideas then they would be most welcome …
Cheers
Ron
[/quote]
———————————————-
I would go to the HP website SUPPORT
and try for an online chat with a tech support type about your problem. I have found it to be MUCH better than phone support and without language or understanding barriers. They can lead you step by step to determine a fix.

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Thanks for that. Had a bit of a search around with HP here in Norway but we can’t come up with a solution. However, many months ago there was another problem with HP Health Check that corrected itself after some time … that one as I now recall was caused by one of the MS updates that somehow effected the HP stuff.

Its not a crital issue so I am ging to put this one down to ‘experience’.

Thanks for all your inputs.
Ron

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Since this is an HP computer I suggest you look in Start | All Programs | Recovery Manager. That nondescript name makes it invisible.

Recovery Manager is an HP program that will allow you to reinstall any of your original programs, or drivers, or Vista. If a given program that was included in or bundled with the computer has stopped working properly, you can uninstall it in the Control Panel and then reinstall it using Recovery Manager, and then update it later if needed. You can reinstall the entire setup if necessary.

I suggest that you run Recovery Manager first and walk your way through it to see what the available choices are before you actually make any changes. In other words, say No to all installations but take a look to see what programs are available to you. There may be some you uninstalled and now wish you had not and would like to put back. Be sure the software you want to reinstall is available before you uninstall the version you have.

I do hope you find the program on your machine. I have it on mine, but that is no assurance that you will have it too. Best of luck to you if you have it. Incidentally, I have the PC Health problem on my computer, and would be interested to know what caused it. HP doesn’t seem to know.

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Since this is an HP computer I suggest you look in Start | All Programs | Recovery Manager.

Thanks for suggestion.
I think that I will avoid playing around with HP Recovery (which I also have on the laptop HD) as I’m sure to muck it up!
The HP programme of ‘Health Check’ seems to comprise of ‘many things’ including the ‘Active Library’. My Health Check does function OK except it keeps telling me now to install the latest Active Library update every time it runs! So I am going to leave it well alone and trust in an ‘automatic fix’ some time in the future.

In my dealings with HP here in Norway (they really tried to assist) they said:
This update is not at all critical. It is just an update for the tool used to diagnose hardware or software issues. And as long as your computer is in working condition this tool is not in use. And of course it notifies you if any driver updates. But since updates also can be downloaded from our homepage this should not be an issue. I recall the last time you where in contact with us and suspect this happens due to the same Microsoft issue.

Like you Peter, I had a complete failure of Health Check many months ago but then it must have been ‘oiled’ and hey presto, it all came good! Frankly I get quite confused … HP include in their pc’s ‘Health Check’ which is supposed to check pc and advise on new download programmes/drivers and ‘HP Update’ which seems to do much the same? And I have in the past downloaded eg Realtek Audio driver (advised by them via Health Check or Update) to find out that I installed an earlier version to the one that I already had installed!

The wonders of modern technology …
Ron

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