I am running Win10/21H2. In Reliability History beginning May 27, I began receiving “USBIE Stopped Working” or “USB Update Stopped Working”. The first message (USBIE) was the msg using the administrator account; the latter (USB Update) was using my regular user account. The “stopped working” messages occur 8 times, one time for each USB device (this is a 2 yr old Dell desktop). Today, the “stopped working” messages occurred 16 times; 8 times before I installed the May CU updates and again after installing the updates. The CU & net updates installed with no errors or problems as far as I can determine.
On May 27, I had not made any updates to Windows since late April (the April CU update). I have not made any Dell driver/bios updates in a few months. All usb ports work fine.
I looked for “usbupdate.exe” that was cited as the app that stopped working. I could find no file on the hard drive nor could I find any “app”/program similar to that name. A google search found only one topic that suggested it might be linked to Dell installed utility programs; I uninstalled Dell Support Assist a long time ago after getting error msgs with it. I do have Dell Update installed but the version has not been updated in a few months.
Any hints as to the problem? Thanks
