unable to fix 0xc000007b

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Hi, some advice will be very nice 🙂

Since June 2018, when I the update of software of Tomtom “Mydriveconnect” stops with a “0xc000007b” stopcode. This is supposed to be a C+ error of some kind. I tried to repair with all the options Tomtom and internet suggested, but without any good result. Checked all the windows files for installation, concistancy , checkdisk harddrive check and repair, =>> nothing helped so far.
(when rejecting to update this Mydriveconnect software the ‘older version’ still works, so I still can update the Tomtom-GPS).

Ofcourse, both Windows and Tomtom claim that the failures are the others to blaim.

Does anyone know if this is repairable, or is it just Windows10 refusing this kind of installer?

Thank you for an answer, regards Fred

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You didn’t tell us what repairs you attempted, nor the bit-size of your computer.

Did someone mention a Microsoft Visual C++ Redistributable?

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Fred

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geekdom wrote:

You didn’t tell us what repairs you attempted, nor the bit-size of your computer. Did someone mention a Microsoft Visual C++ Redistributable?

ofcourse, getting old here, heheh;
Laptop HP Pavilion i7 64b. Windows 10Home64b; fully patched with HP patches and Windows10 up-to 13setember2018
Repairs:  followed the all leads from Tomtom-helpdesk (this was @#$%!!), and Tom’sHardwareGuide

I will try the “Microsoft Visual C++ Redistributable”  , let’s hope for the best…. thank you

Will try VisualC++redistributable again….

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Redistributables are here:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Different software is built with different distributables.

If it were my system, I would start with Visual Studio 2017 (x86 and x64); some of the other links redirect to a Microsoft sign in.

——-

I have no idea what in specific you tried in order to repair your program.

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Fred

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geekdom wrote:

Redistributables are here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Different software is built with different distributables. If it were my system, I would start with Visual Studio 2017 (x86 and x64); some of the other links redirect to a Microsoft sign in. ——- I have no idea what in specific you tried in order to repair your program.

I tried from v.2010; no results… will continue with your link…., ,,,

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Fred wrote:

geekdom wrote:

Redistributables are here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Different software is built with different distributables. If it were my system, I would start with Visual Studio 2017 (x86 and x64); some of the other links redirect to a Microsoft sign in. ——- I have no idea what in specific you tried in order to repair your program.

I tried from v.2010; no results… will continue with your link…., ,,,

Unlucky,  installed the Visual Studio 2017 (x86 and x64); again no positive result.; update is startingto install, an after some 20% or so it stops giving the fault-error 0xc000007b  …. this remind me of a long time ago with lame installing procedures depending on ancient versions of runtimes…. java was a horrible one….

PERHAPS you do have other suggestions?

regards Fred

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I don’t know in specific what has been suggested by the two entities you mentioned earlier, so I don’t know what you have attempted beyond some Visual Studio Redistributables. (It is possible that the correct Visual Studio Redisatributable for your software has not yet been downloaded and installed, but I don’t know.)

There may be others here who can provide further suggestions.

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Fred

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geekdom wrote:

I don’t know in specific what has been suggested by the two entities you mentioned earlier, so I don’t know what you have attempted beyond some Visual Studio Redistributables. (It is possible that the correct Visual Studio Redisatributable for your software has not yet been downloaded and installed, but I don’t know.) There may be others here who can provide further suggestions.

Thank you @Geekdom for your suggestions. As far as I can follow it is not a problem with the Visual C++, it appears to be that a procedure calling that is not allowed, but I do not have a clue what might be the problem, or what caused it.

Again thank you, and I will continue to search  :-), regards Fred

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What Kind+ of Firewall/AntiVirus are you running? Have you tried disabling them while trying to install. Do the download without question finish. You might be trying to run an incomplete file. Do you have another computer to try the install on?

Firewall and Antivirus can blocking programs from running

Incomplete Files will not Run.

Running your download on a different computer will tells us if the download works.

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Fred

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anonymous wrote:

What Kind+ of Firewall/AntiVirus are you running? Have you tried disabling them while trying to install. Do the download without question finish. You might be trying to run an incomplete file. Do you have another computer to try the install on? Firewall and Antivirus can blocking programs from running Incomplete Files will not Run. Running your download on a different computer will tells us if the download works.

Thanks Anonymous. Indeed you are right. Running ComodoInternetSecurity 10. +Malwarebytes is my Firewall + AV + Intrusiondetection… . The latest step to try is to uninstall CIS completely. I have tried everything else that was advised through the Tomtom.com site and helpdesk, plus the Tomshardware site. But this test is for later in this weekend.    In the mean time I think the install procedure from TomTom GPS software is just not from this era; many people suffering with problems, and combined with the very often crippled updates from Micro$oft it is all a bit misty.  This evening there suddely was a new microcode patch, that was just patched tuesday last  *grrr*. I will report back when I have finished this test.  _it’s a weird hobby this computing_   sigh.

Edited for content. Please follow Lounge rules.

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Hi, I’m not familiar with your specific software at all, but Microsoft error code 7b hex (123 decimal) is defined in winerror.h as:

//
// MessageId: ERROR_INVALID_NAME
//
// MessageText:
//
// The filename, directory name, or volume label syntax is incorrect.
//
#define ERROR_INVALID_NAME               123L    // dderror

Perhaps this could give you some clue as to what’s going wrong.

Hope this helps.

-Noel

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Fred

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Noel Carboni wrote:

Hi, I’m not familiar with your specific software at all, but Microsoft error code 7b hex (123 decimal) is defined in winerror.h as:

//
// MessageId: ERROR_INVALID_NAME
//
// MessageText:
//
// The filename, directory name, or volume label syntax is incorrect.
//
#define ERROR_INVALID_NAME               123L    // dderror

Perhaps this could give you some clue as to what’s going wrong. Hope this helps. -Noel

Thanks Noel,
really much appreciated!
this gives me hope that the problem is in the identification of the hardware of the usb-attachted GPS-device.
As soon as it will be needed than I will uninstall the device completely, and try to make the device recognized again by Windows10.
In due time I will report back
much obliged, regards Fred

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Hi Noel_Carboni : sorry for the delay;
Some mysterious updates there has been from TomTom-software, the hardwaredriver was updated, and once they published that that the browser had to be able to give popups on their website.
Beats me how this works, but now it does.
The original failure 0xc000007b was never aknowledged by Tomtom.

regards Fred

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