• Unable to change default mail format

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    #356031

    This applies to Outlook 98:

    Tools ==> Options ==> Mail format

    The “message format” list box is grayed out, and rich text is selected. I’m not sure how our network admin installed Outlook on this particular user’s machine, but I think the cause of this behavior is described in Knowledge Base article Q184336. At any rate, how can I get this box active? There must be a registry setting for this? Thanks in advance for your thoughtful and well-considered feedback…

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