Toolbars and more (2000 SP-3)

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I have a couple of issues I would like to resolve:

1) When I open Outlook and then start a new message, invariably the “Formatting” toolbar is displayed on the same line as the “Standard” toolbar. I then drag it down a line so it is directly beneath the “Standard” one. After sending an e-mail and then opening another new message window, the “Formatting” toolbar has moved over to the right margin from the left where I dragged it before. This is a real annoyance. Any suggestions on how this might be resolved so that this toolbar stays put? Likewise, in the main window, the “Advanced” toolbar invariably isn’t displayed when I open Outlook for the first time, even though I choose to display it immediately thereafter.

2) I have Outlook configured to check for new messages every 10 minutes. However, when I close the program, it continues to check for new mail. When one arrives I get the little “new mail” icon in the SystemTray (XP Home), but double clicking on it displays an error. If I open Outlook to read the new mail the icon remains in the SystemTray even after all the new messages are read, even though it should disappear immediately after clicking on the first new message. If it is of any help, when I open Task Manager, Outlook is shown as running in “Processes” even after it is closed. And sometimes there are even two instances of Outlook listed. Yep… weird! So, anyone willing to tackle this one?

Ack… forgot another important item!

3) Lately, when I copy some text from any number of sources and try to paste it into an e-mail (HTML), I only get a symbol (see the little screenshot). What’s happening to my copy/paste function???

Thanks,

Jeff

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About your first question:

• Start a new e-mail message.
• Right-click a toolbar and select Customize… from the popup menu.
• Uncheck the “Display Formatting and Standard Toolbar in one row” box.
• Click Close.
  [/list]I can’t help you with the other problems you mention.

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Regarding toolbars, it’s possible that the changes don’t “stick” unless you do something more dramatic. You could try dragging a new icon to one of the toolbars to see if that helps save the position information. There also have been some threads on the VB/VBA board about a setting to lock the position of toolbars. This works to prevent the user from moving them, but might not prevent Outlook from moving them.

The other issues, no, I have no idea.

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1. Close Outlook (check ctrl-alt-del to make sure no outlook.exe processes are running. If so – end process on outlook.exe until all instances are deleted.
I am also assuming that your operating system is 2000 or XP:
You will find outcmd.dat in C:Documents and SettingsyourusernameApplication DataMicrosoftOutlook
Delete outcmd.dat

2 The systemtray envelope is a UDP packet from your mail server – so you will need to post the error source and ID number from your event logs for this error?
Go to start | run and type eventvwr.msc

3. Copy/paste function – you may need an Office Repair. Go to control panel | add/remove programs — select MS Office and select remove (or repair) and follow the screen prompts. Then go to start | run and type sfc /scannow to check for bad system files.

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