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Today’s edition of things that annoy me in Microsoftland: Whom did you get your feedback from? Peter Deegan writes on Microsoft’s latest huh move. In
[See the full post at: Today’s edition of things that annoy me]
Susan Bradley Patch Lady/Prudent patcher
Susan,
Not quite sure why you say it doesn’t apply to Home Users?
Not quite sure why you say it doesn’t apply to Home Users?
The change does not apply to Office Insiders.
The Semi-Annual option has always been available to volume licence customers but isn’t directly available to consumers without a little trickery.
https://office-watch.com/2021/you-can-force-office-365-to-half-yearly-feature-updates/
Sounds to me like they want more involuntary beta testers.
My Microsoft 365 Admin center didn’t have the option under the notification bell. It was found under:
Microsoft 365 Admin Center > Settings > Org Settings > Services > Office Installation Options > Feature Updates
In the event anyone else was looking for it (in all the wrong places…)
Casey
Tone-deaf: Microsoft reminds people of the great job it did of building Start in Windows 11
Earlier today, Microsoft sent an email to all Windows Insiders with the subject line “How we built Start” under the heading “Learn what’s coming next”. You’d be forgiven for thinking it was new information on some changes happening to Start ahead of Windows 11 version 22H2 release, but no, it linked to a short video originally posted on June 2021, that’s before most people in the world had even experienced Windows 11 for themselves.
In the video, we see several Microsoft employees talking about how they decided the new Start would work in Windows 11, while Ashley, one of the User Researchers says:
“It’s really easy to design something that you [meaning herself] like, but that doesn’t necessarily mean that it will work well for everyone”.
https://www.youtube.com/watch?v=fTaEJOhFRoE
One has to wonder why Microsoft decided to toot its own horn over a year old video on the design of the Start menu when there was so much pushback over it. It just goes to show that the company is tone-deaf when it comes to listening to some of its most ardent users. And it’s not like we’re just learning about this problem, Microsoft has shown contempt for Windows Insiders before, dismissing the idea that the Taskbar should be able to be moved, or that their design team prefers to focus on desktop stickers rather than of fix the many UI inconsistencies in Windows…
Whom did you get your feedback from?
I’m convinced that Microsoft frequently uses their claims of user feedback as a dodge to justify whatever they are they are trying to promote that’s getting public pushback on. There may be occasions that that’s true, but when that kind of justification turns up, we rarely see anything publicly that indicates that anybody is truly demanding the things they say that their feedback indicates.
To me, that’s not really any different than the old claim from Usenet discussions where somebody claims that “the lurkers agree with me in private mail”.
By my observation, most of those kinds of changes tend to be in the realm of where they predominantly serve Microsoft’s needs, rather than necessarily anything really compelling for users (even Enterprise users).
Although not unheard of, it’s pretty rare that user feedback does much to get Microsoft to backtrack on stuff that they’ve decided is essential.
Alternatively they get feedback from a narrow segment.
Susan Bradley Patch Lady/Prudent patcher
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