• This file Can't be Previewed Because of an Error inthe Microsoft Excel Previewer

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    #1355783

    I use Office 365 Home, 64-bit, (under Windows 10 V.1809 OS Build 17763.475) .  As of this afternoon, I am no longer able to see previews of Excel files in Explorer. (I was able to preview them this morning).   All I see in the preview pane is the following error message:

    “This file Can’t be Previewed Because of an Error in the Microsoft Excel Previewer”.

    I can, however, still see previews of Word, PowerPoint and Visio.

    I have not downloaded or installed any updates or other software/patches today at all.

    I have run Office Online Repair; and have also verified that specified registry entries are correct (as indicated in an MS solution to a similar problem online).

    Despite the foregoing, the problem persists.

    Whilst this is not a serious matter, any advice on solving the issue would be appreciated.

    My Rig: AMD Ryzen 9 5900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 11 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 Pro 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis Cyberprotect, VMWare Workstation Pro V17.5. HP 1TB USB SSD External Backup Drive). Dell G-Sync G3223Q 144Hz Monitor.

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    • #1376837

      Have you restarted the computer since this occurred? (Not just shut down, power on.)

    • #1628206

      Update:  The “issue” no-longer occurs since the latest update to office 365 (installed on 15 May 2019).

      My Rig: AMD Ryzen 9 5900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 11 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 Pro 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis Cyberprotect, VMWare Workstation Pro V17.5. HP 1TB USB SSD External Backup Drive). Dell G-Sync G3223Q 144Hz Monitor.

    • #2352323

      I have the same issue and I have all the updates. I can view everything else, but excel. I tried everything from regedit, to save file with thumbnails in excel advanced summary and am not sure what else to do. I also repaired, then reinstalled and to no avail does this error message get resolved. It only happens with excel files. All other Microsoft documents can be view in explorer.

      • #2352338

        Reboot your computer. I believe this is the issue I referred to in Patch Watch column that is fixed on the back end by Microsoft.

        Susan Bradley Patch Lady/Prudent patcher

        • #2352362

          Already did that. I did a soft and hard boot, nothing. Excel is the only document that I cannot view in windows explorer. I have updated my computer completely. Actually I can say that since the new Windows version that was considered mandatory because the older one was not going to be supported is when this happened. I have also put my explorer back to defaults to make sure I didn’t accidentally make changes or there was a conflict with setting from excel to windows explorer. Excel is just a problem. Open to other suggestions.

          • #2363160

            Exactly the same, in the same way.

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