sytem crash

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My system has been incredibly stable for over a year. As far as I know I am completely current on maintenance.

Today while trying to do my monthly backup – the system consistently crashes just after asking if I want to append the backup to old data – or overwrite with completely new data. I respond to completely overwrite with new data. Just after that, the system crashes.

It seems like to me there is a log somewhere that win2k keeps as it goes down in flames. I can’t remember how to find it or how to read it.

Any help will be appreciated.

I have a new software package that I feel funny about – it may be causing problem.

Thanks

Tom

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Tell us more about the system and what backup program you are using.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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Win2000 with all fixes I know about applied. Dell dimension xp – 524mb storage – 80gig hard drive – printer – scanner – 80 gig USB2 attached hard drive – scanner, nothing out of ordinary. No hardware changes for over a year.
Using supplied system backup Start-Programs-Accessories-System tools-backup.
Been running backup monthly – archive to external usb2 hard drive after backup completed – with no problems for 2 years.

Only new software is Folder Lock – security package at folder level.

No errors flash that I can see, first indication of problem is “No Synch” message to screen, followed by reboot.

Tom

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Is the “supplied system backup ” from Microsoft or from Dell?

I do NOT know anything about “Folder Lock – security package at folder level” but, could this lock out the back up program?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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system backup is component of win2k
There is a procedure to use with Folder Lock to allow backups.

Trying another solution in a few minutes

Tom

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new solution did not work.

Does anyone know how to force win2k to record a system interruption event and then look at the foot prints. I need to find out if this is a hardware or a software problem and the only way I know to do that is to look at what interrupt caused the reboot.

Tom

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Try uninstalling Folder Lock and see if the backup works, We need to remove any doubt that this is NOT the cause.

I would suggest that you look into a better back up program, as the MS backup is on the bottom of most peoples list. Each version will ONLY work wirh the OS it came with. You will not beable to move your 2K bacup to a XP or 98 machine.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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I uninstalled Folder Lock – Same failure as before – I dug out old Dell stand alone diagnostics.

Ran approx 3 hours of dianostics – biggest part of time was diagnostics on C:
Ran all except telecom / cable modem diags. Not a single error.

Only thing left is the Microsoft Backup package. It ran last month successfully – not now fails consistently – only thing peculiar is timing is not consistent to failure point – I would have expected program to fail at the same point.

Going to wait thru next round of Microsoft updates and see if that changes anything

Tom

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You can check the event logs by right clicking MY Computer then select Manage. Once the Computer Management console opens click the ‘+’ next to Event Viewer. Click on the log name to examine the System and Application logs.

Joe

--Joe

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Finally got a reply from Folder Lock people –

“Load your computer in Safe Mode or in Dos Mode (this can be done by loading your computer with the help of a bootable disk, floppy or a bootable CD) and
then delete the file called ‘windrvNT.sys’ from your Windows system folder, which is WindowsSystem or WindowsSystem32.

Once you’ve deleted this file, boot the computer normally and you can use the computer without any problem with all your files recovered.”

Two questions -how do I boot to “Safe Mode” and – will win2k reconstruct the file I delete??

Tom

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Joe – I was able to read the event recorder – it specified a “Bug Check” – I am assuming this means a program exception

Tom

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Boot into Safe Mode – press F8 while booting. This should present a menu of modes to you. Select safe mode without networking). Once booted you can use Windows Explorer to search for and delete windrvnt.sys or just rename it to something like windrvnt.old.

Will Win2k reconstruct the file? NO – but re-installing the software should take of it.

Joe

--Joe

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got the following from Folder – lock – so I assume it is their problem rather than a windows problem

”
Sir “windvrNT.sys” is related to Folder Lock only.

Please let me know if I can do anything for you,

Have a great day!
Mike Frank,
Newsoftwares.net, USA,
http://www.newsoftwares.net
Email: mailbag@newsoftwares.net

“

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