I have the results from an Service Importance survey I did. We surveyed end users and we did a self assesment of what we think they would answer to see how well we know our customers.
The scale was 1 to 5 1=Critical, 2 Very Important, 3=Important, 4=Somewhat Important, 5 = Not Important.
I now have 2 tables of results with 10 questions(CustomerID, Customer, Q1~Q10).
I’m trying to figure out the best way to compare the results.
If we said a particular question was a 3(Important) but the end user said it was a 1(Critical), what’s the best way to depict this.
Looking for ideas,
Scott
-
Survey results help (2000)
- This topic has 2 replies, 2 voices, and was last updated 17 years, 5 months ago.
AuthorViewing 0 reply threadsAuthorViewing 0 reply threads