Sudden Windows Live mail error

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I have a computer that has been using Windows Live mail for a couple of years without issues.
Suddenly I am receiving the following error message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Error code is 0x800CCC0F. No mail is coming in or going out.
I have gone through troubleshooting, including checking the internet connection, restarting the computer. disabling the antivirus program and stopping it from checking email, checking the system clock, repairing windows live mail, and finally uninstalling and reinstalling WLM while ensuring the user name/password and server information were correct. The antivirus software on the computer shows no infection. The error message still persists.
Does anyone have other ideas to resolve this issue?
The computer is running Windows XP in a limited user account, and the Windows Live mail is version 2008. When I reinstalled the program I used version 2009 as that
was earliest version I could find.

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Whose server? What protocol?

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Can you connect to your mail server with Telnet?
http://www.wikihow.com/Send-Email-Using-Telnet

cheers, Paul

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The ISP is tw-telecom, which is now renamed Level 3 Communications. We are using the POP protocol, and other computers can successfully connect to the same mail server.

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You can test your POP3 connection with Telnet.
http://www.anta.net/misc/telnet-troubleshooting/pop.shtml

cheers, Paul

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I was able to find the problem. After changing the server settings to our ISP’s non-SSL settings the
mail program is now working. Perhaps they are no longer supporting SSL on computers using Windows XP.
Would have been nice to get a heads up.
Thanks to Paul and Bruce for responding.

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It may be because XP doesn’t support TLS V1.2 so SSL is denied by your mail server?
http://blogs.msdn.com/b/kaushal/archive/2011/10/02/support-for-ssl-tls-protocols-on-windows.aspx
https://blog.cloudflare.com/sslv3-support-disabled-by-default-due-to-vulnerability/

cheers, Paul

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ExpRT and Paul, not sure you’ll see this all these years later, but thanks so much for this thread! The exact same issue happened for me using Windows 7. I had been going crazy trying to figure out what was going on when I found this thread. I unchecked the SSL box in Account settings and now everything is working. Yay!

With appreciation,

Linda

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Paul T

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