SP2 Trouble installing (Windows XP Prof)

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Hi

I have received the SP2 disk from Microsoft, however whenever I try to install, while it is extracting the files I get a File Corrupt message. I borrowed a SP2 disk from a magazine and it did the same thing.

Has anyone come across this problem and if so how did you fix it.

Cheers

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Hi

I would run ChkDisk to scan for any errors on the hard drive and the system file checker to make sure no system files have been corrupted.

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Hi Tony

Thanks for the information, I’ve run both the Chkdisk and System file checker. Neither indicated any problems. So I tried installing SP2 again but still received the same error message.

I have a second PC with XP Home and I used the same CD to install SP2 and it worked fine, so it’s not the disk.

Any other thoughts/suggestions

Cheers

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Maybe a bad DVD/CD-ROM drive. Can you try another one ? Or try to copy the cd to your hard disk and install from there.

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Maybe a bad DVD/CD-ROM drive. Can you try another one ? Or try to copy the cd to your hard disk and install from there.

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What exactly is the error message ??? You said it was “File Corrupt”. What file is it indicating, if any, that is corrupt ??? If you have the room to try Francois’ suggestion and copy the files to your HD and install from there. If you get the same error, then I’d guess that the corrupt file is on your system and is needed by SP2 to do it’s work. It’s not an answer, but it may be a place to start.

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Hi Francios and Doc Watson

Thanks for the suggestions. I have a DVD drive on the PC and tried installing it using that drive but still got the same problem. I copied the CD to the HDD and when I tried to install still got the same problem.

The file is corrupt message comes up during the extraction stage. I’ve tried installing a number of times and there is no particular file (ie it”s usually a different file it says is corrupt…i386flash.oc_, i386msadds32.ax_, i386dx7vb.dl_, etc) I have attached a screen print.

Hope this can help with any other suggestions

Cheers

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Try to use WinZip, WinRAR or similar program to uncompress SP-2 file and if no errrors occured during the process, run UPDATE.EXE from uncompressed i386Update folder.

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Try to use WinZip, WinRAR or similar program to uncompress SP-2 file and if no errrors occured during the process, run UPDATE.EXE from uncompressed i386Update folder.

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Do you by any chance have McAfee AV and/or firewall running? I have a friend who was having the same problem and I had her run chkdsk (you’ve already) and it found some busted files. I also had her completely disable McAfee and her SP2 went like clockwork.

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Do you by any chance have McAfee AV and/or firewall running? I have a friend who was having the same problem and I had her run chkdsk (you’ve already) and it found some busted files. I also had her completely disable McAfee and her SP2 went like clockwork.

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It sounds like it may have something to do with your drive not reading the CD correctly. If you are getting a different file indicated as being corrupt each time you run the installation, it would seem to point to an error reading the CD by the drive (The CD can’t have that many corrupt files !!) You might want to check out this Google search. The second entry will download a copy of the file you are having trouble with (i386comdlg32.dl_), although I don’t know how much use that will be to you. The fifth link on the search provides instructions on how to extract the file from a DOS prompt. Again, I’m not sure how much good this will do in your particular situation. The download may be a way of repalcing a truely corrupt file and the instructions to extract it via a DOS prompt may provide a workaround for the snag in your install routine. HTH.

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Hi Everyone

Thanks for your ideas/responses, sorry I didn’t respond sooner but I was called away by my work.

Anyway I’ve tried all your ideas (except using DOS..not real keen to muck around in it). Unfortunately again I’m stuck. When I tried to extract the SP2 CD using Winzip I get an error message. So I tried with WinRar and again the same problem the error message says: C:sp2xpsp2.exe the archive is corrupt. Which seems strange considering it worked fine on my other PC.

I also made sure I had no other processes running at the time (ie AVG, Zone Alarm, Ad Watch etc)

Any other suggestions I could try before I give the game away and just use Windows Update instead and hope it works (I’m on dial up av 31.2 kps so not real keen to go that way). We might think we are a progressive country here down under but if you live further then 6 kilometres from a telephone exchange and in the country like I do then you have no hope of getting anything like broadband/asdl etc. Telstra our main telco couldn’t care less about you. Oops sorry didn’t mean to have a whinge like that

Thanks again for your time

Cheers

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I think that you have a bad spot on your hard drive, since you stated each time is happens with a different file. You need to run a GOOD surface checker on your hard drive.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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I think that you have a bad spot on your hard drive, since you stated each time is happens with a different file. You need to run a GOOD surface checker on your hard drive.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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Noticed that you are extracting to a folder on D:. Are you sure there is enough room on D: to hold the extracted file? The extraction software is supposed to check but who knows if it always checks correctly? Do you have another drive you can try to use for the extracted files?

Joe

--Joe

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Hi Everyone

Thanks very much again for all your advice. I have run chckdsk a number of times now and tried to install SP2 but still without success. I did a search on Google for a Disk checker (http://www.rssoftlab.com/) and downloaded and run the program also several times but again still couldn’t install SP2.

I’m currently going through Fred Langa’s perfect way to install SP2 and see if there are any positive results. I’m also considering purchasing Spinright but as mentioned is a big pricey (especially when converted to Aussie dollars) probably be my last resort.

Joe, yes you are right when I extract the files it does automatically to D drive. This is a new drive with heaps of space so should be ok. However is there a way to get it to extract to another drive. I’ve tried using Winzip and Winrar without success.

Thanks again everyone hopefully the problem will get resolved sometime in the not too distant future.

Cheers

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[indent]

---

I’ve run both the Chkdisk and System file checker. Neither indicated any problems. So I tried installing SP2 again but still received the same error message.
I have a second PC with XP Home and I used the same CD to install SP2 and it worked fine, so it’s not the disk.

---

[/indent]
Dax,
I re-read the thread and this is from one of your earlier posts in this thread. It seems that you have checked and eliminated all the variables in this equation except one that I mentioned earlier as a suspect because of the inconsistency in the name of the file giving the error. The CD ROM drive in your PC. If the CD worked in another PC and doesn’t work in this one, what’s the common interface that both MUST use to extract or read the files on the CD ??? The CD drive !!! Is there some way you can test the drive with another CD (although you did say that you tried a CD from a magazine with the same results) ?? It could be that your system just doesn’t like SP2, but I’m betting that the CD drive is headed South.
Or is it North down there on that side of the planet ???

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Hi Doc

Thanks for the quick reply. I also have a DVD drive on my pc and have tried installing SP2 through that one with the same result and yes I have tried installing other programs using both drives and they have worked fine.

Cheers

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OK……… I suppose the next step is to consider that something in the OS or system configuration is not right. Have you contacted MS (strange I know, asking Microsoft for help with something they created, but when all else fails ) to ask about this behaviour ??? Perhaps a repair installation might help if you don’t have any luck with the Slipstreamed XP+SP2 disk you are attempting to create using Fred Langa’s instructions. It may be something as simple as a corrupt file in one of the earlier updates you did or in the original installation. A repair install will replace all the original system files and let you start fresh. Then the SP2 CD will update EVERYTHING at once to current status (except for the one patch that has been issued since the SP2 release).

One other possibility is bad RAM memory. You can test your RAM using Windows Memory Diagnostic from Microsoft. Bad RAM can cause all manner and sorts of problems.

Reply | Quote

OK……… I suppose the next step is to consider that something in the OS or system configuration is not right. Have you contacted MS (strange I know, asking Microsoft for help with something they created, but when all else fails ) to ask about this behaviour ??? Perhaps a repair installation might help if you don’t have any luck with the Slipstreamed XP+SP2 disk you are attempting to create using Fred Langa’s instructions. It may be something as simple as a corrupt file in one of the earlier updates you did or in the original installation. A repair install will replace all the original system files and let you start fresh. Then the SP2 CD will update EVERYTHING at once to current status (except for the one patch that has been issued since the SP2 release).

One other possibility is bad RAM memory. You can test your RAM using Windows Memory Diagnostic from Microsoft. Bad RAM can cause all manner and sorts of problems.

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Hi Doc

Thanks for the quick reply. I also have a DVD drive on my pc and have tried installing SP2 through that one with the same result and yes I have tried installing other programs using both drives and they have worked fine.

Cheers

Reply | Quote

[indent]

---

I’ve run both the Chkdisk and System file checker. Neither indicated any problems. So I tried installing SP2 again but still received the same error message.
I have a second PC with XP Home and I used the same CD to install SP2 and it worked fine, so it’s not the disk.

---

[/indent]
Dax,
I re-read the thread and this is from one of your earlier posts in this thread. It seems that you have checked and eliminated all the variables in this equation except one that I mentioned earlier as a suspect because of the inconsistency in the name of the file giving the error. The CD ROM drive in your PC. If the CD worked in another PC and doesn’t work in this one, what’s the common interface that both MUST use to extract or read the files on the CD ??? The CD drive !!! Is there some way you can test the drive with another CD (although you did say that you tried a CD from a magazine with the same results) ?? It could be that your system just doesn’t like SP2, but I’m betting that the CD drive is headed South.
Or is it North down there on that side of the planet ???

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Did you run chkdsk on D:? Since it is new I’d suspect something there. Do you have enough room on C: so you could temporarily disconnect D: so the installation routine would then select C: for the temporary folder? There is a switch you can use to force the extraction to a different drive see Command-Line switches for Windows software update packages.

Joe

--Joe

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Did you run chkdsk on D:? Since it is new I’d suspect something there. Do you have enough room on C: so you could temporarily disconnect D: so the installation routine would then select C: for the temporary folder? There is a switch you can use to force the extraction to a different drive see Command-Line switches for Windows software update packages.

Joe

--Joe

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Hi Everyone

Thanks very much again for all your advice. I have run chckdsk a number of times now and tried to install SP2 but still without success. I did a search on Google for a Disk checker (http://www.rssoftlab.com/) and downloaded and run the program also several times but again still couldn’t install SP2.

I’m currently going through Fred Langa’s perfect way to install SP2 and see if there are any positive results. I’m also considering purchasing Spinright but as mentioned is a big pricey (especially when converted to Aussie dollars) probably be my last resort.

Joe, yes you are right when I extract the files it does automatically to D drive. This is a new drive with heaps of space so should be ok. However is there a way to get it to extract to another drive. I’ve tried using Winzip and Winrar without success.

Thanks again everyone hopefully the problem will get resolved sometime in the not too distant future.

Cheers

Reply | Quote

Noticed that you are extracting to a folder on D:. Are you sure there is enough room on D: to hold the extracted file? The extraction software is supposed to check but who knows if it always checks correctly? Do you have another drive you can try to use for the extracted files?

Joe

--Joe

Reply | Quote

Hi Everyone

Thanks for your ideas/responses, sorry I didn’t respond sooner but I was called away by my work.

Anyway I’ve tried all your ideas (except using DOS..not real keen to muck around in it). Unfortunately again I’m stuck. When I tried to extract the SP2 CD using Winzip I get an error message. So I tried with WinRar and again the same problem the error message says: C:sp2xpsp2.exe the archive is corrupt. Which seems strange considering it worked fine on my other PC.

I also made sure I had no other processes running at the time (ie AVG, Zone Alarm, Ad Watch etc)

Any other suggestions I could try before I give the game away and just use Windows Update instead and hope it works (I’m on dial up av 31.2 kps so not real keen to go that way). We might think we are a progressive country here down under but if you live further then 6 kilometres from a telephone exchange and in the country like I do then you have no hope of getting anything like broadband/asdl etc. Telstra our main telco couldn’t care less about you. Oops sorry didn’t mean to have a whinge like that

Thanks again for your time

Cheers

Reply | Quote

It sounds like it may have something to do with your drive not reading the CD correctly. If you are getting a different file indicated as being corrupt each time you run the installation, it would seem to point to an error reading the CD by the drive (The CD can’t have that many corrupt files !!) You might want to check out this Google search. The second entry will download a copy of the file you are having trouble with (i386comdlg32.dl_), although I don’t know how much use that will be to you. The fifth link on the search provides instructions on how to extract the file from a DOS prompt. Again, I’m not sure how much good this will do in your particular situation. The download may be a way of repalcing a truely corrupt file and the instructions to extract it via a DOS prompt may provide a workaround for the snag in your install routine. HTH.

Reply | Quote

Hi Francios and Doc Watson

Thanks for the suggestions. I have a DVD drive on the PC and tried installing it using that drive but still got the same problem. I copied the CD to the HDD and when I tried to install still got the same problem.

The file is corrupt message comes up during the extraction stage. I’ve tried installing a number of times and there is no particular file (ie it”s usually a different file it says is corrupt…i386flash.oc_, i386msadds32.ax_, i386dx7vb.dl_, etc) I have attached a screen print.

Hope this can help with any other suggestions

Cheers

Reply | Quote

What exactly is the error message ??? You said it was “File Corrupt”. What file is it indicating, if any, that is corrupt ??? If you have the room to try Francois’ suggestion and copy the files to your HD and install from there. If you get the same error, then I’d guess that the corrupt file is on your system and is needed by SP2 to do it’s work. It’s not an answer, but it may be a place to start.

Reply | Quote

Hi Tony

Thanks for the information, I’ve run both the Chkdisk and System file checker. Neither indicated any problems. So I tried installing SP2 again but still received the same error message.

I have a second PC with XP Home and I used the same CD to install SP2 and it worked fine, so it’s not the disk.

Any other thoughts/suggestions

Cheers

Reply | Quote

If you do have a major problem with the drive, you might run CHKDISK (or CHKDISK /R from the command prompt) any number of times. Each repeat will correct errors that were missed on previous runs, and if you can eliminate enough of them SP2 may take.

You may have another disk scanner available, say in a utilities suite like Norton. Include a surface scan. I don’t know what’s available to you online, but you probably have freeware and trialware software sites like Tucows where you might find such software in a convenient size.

I wouldn’t worry about using DOS if you’re trying to repair drive errors, but I don’t know what the best repair software available is.

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[indent]

---

I don’t know what the best repair software available is.

---

[/indent]
Probably Steve Gibson’s SpinRite v6.0. A bit pricey, ponderously slow, but very thorough. If it’s possible to save a drive, IMHO, this is the software that can do it.

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[indent]

---

I don’t know what the best repair software available is.

---

[/indent]
Probably Steve Gibson’s SpinRite v6.0. A bit pricey, ponderously slow, but very thorough. If it’s possible to save a drive, IMHO, this is the software that can do it.

Reply | Quote

If you do have a major problem with the drive, you might run CHKDISK (or CHKDISK /R from the command prompt) any number of times. Each repeat will correct errors that were missed on previous runs, and if you can eliminate enough of them SP2 may take.

You may have another disk scanner available, say in a utilities suite like Norton. Include a surface scan. I don’t know what’s available to you online, but you probably have freeware and trialware software sites like Tucows where you might find such software in a convenient size.

I wouldn’t worry about using DOS if you’re trying to repair drive errors, but I don’t know what the best repair software available is.

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You may benifit from Fred Langa’s perfect way to install SP2.
http://www.informationweek.com/story/showA…icleID=47212312%5B/url%5D

Edited by StuartR to make url active by adding and tags. See Help 19

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Use Sherlock Holmes’ dictum–when you exclude the alternatives, what remains is the solution: if it is not software or hard drive problem, the cause is memory (RAM)…

Reply | Quote

Use Sherlock Holmes’ dictum–when you exclude the alternatives, what remains is the solution: if it is not software or hard drive problem, the cause is memory (RAM)…

Reply | Quote

You may benifit from Fred Langa’s perfect way to install SP2.
http://www.informationweek.com/story/showA…icleID=47212312%5B/url%5D

Edited by StuartR to make url active by adding and tags. See Help 19

Reply | Quote