Should you trust that tech info?

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PATCH WATCH By Susan Bradley Microsoft’s lack of guidance introduces risk. Getting help with technology has always been a bit difficult. Lately, it’s
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Susan Bradley Patch Lady/Prudent patcher

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Norio, fisher75, Steve S., windbg, DLivesInTexas, lmacri

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I have several home network NAS drives which are not mapped. Do I need to be concerned about this SMB signing? Here is my Group Policy settings:

JohnD

 

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What’s the brand of NAS units?  As some of them can support smb signing.

Susan Bradley Patch Lady/Prudent patcher

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They are Synology DS218 NAS drives.

JohnD

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I believe you are touching on an underlying issue that is growing among many companies in today’s highly competitive environment: Eliminating or minimizing cost centers such as customer support, writing and maintaining documentation, QA testing, bug fixing, etc..  While it is understandable that companies are driven by profitability, the bottom line and their stock price, these motivations often lead to consumer-unfriendly decisions.

Customer Service: Trend toward not being able to speak to a human any longer. Overseas call centers that are often unhelpful or scripted. Online “chat support” now most likely to be AI. FAQ pages that are often shallow and unhelpful.

Documentation: Often none. Go to forums instead – or YouTube or tech sites. A “talk amongst yourselves” approach.

QA Testing: Telemetry and AI that isn’t really up to snuff (but can often lead to PII being collected and turned into a revenue stream or surveillance).

Old bugs or “unfinished” features? Just encourage (or force) consumers to move on to another newer, “shinier” product that is more often than not now a subscription.

Often it seems like the customer is seen mostly as a resource to be extracted.

Win10 Pro x64 22H2, Win10 Home 22H2, Linux Mint + a cat with 'tortitude'.

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Tom in Az, Still Anonymous, SueW, Lars220, Mark, NaNoNyMouse, Cybertooth, windbg

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I fully agree with you, but companies that treat customer support as a cost center is nothing new.  It’s been around for decades.

 

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Hi Susan,

Regarding your article & the update KB5034441,it was installed on my W10 Pro version 22H2 on Feb 5,2024 with no apparent issues.

Should I leave it there or uninstall it?

Thanks for your advice.

Daniel

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Leave it.

Susan Bradley Patch Lady/Prudent patcher

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Daniel

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Thanks Susan, your have saved my butt a number of times!

Daniel

 

 

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